18
NPS
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Jobvite
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About Jobvite's Brand
Jobvite is the leading recruiting software company that helps companies hire top talent easily, efficiently, and effectively. Among its major competitors, Jobvite is ranked in 7th place for NPS while CareerArc is 1st, and Lever is 2nd.Their current valuation is $750.00M
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Jobvite CMO
Jobvite Ranking
- #4 / 4 of its competitors
Jobvite NPS
Jobvite's Net Promoter Score (NPS) is a 18 with 51% Promoters, 16% Passives, and 33% Detractors. Net Promoter Score tracks whether Jobvite's customers would recommend using the product based on a scale of -100 to 100.
Jobvite Overall NPS
| 51% | Promoters |
|---|---|
| 16% | Passives |
| 33% | Detractors |
Jobvite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 24 | Jan 2021 | 24 |
May 2021 22 | May 2021 | 22 |
Nov 2021 21 | Nov 2021 | 21 |
Jan 2022 21 | Jan 2022 | 21 |
Feb 2022 23 | Feb 2022 | 23 |
Mar 2022 22 | Mar 2022 | 22 |
Apr 2022 21 | Apr 2022 | 21 |
Sep 2022 21 | Sep 2022 | 21 |
Apr 2023 20 | Apr 2023 | 20 |
May 2023 18 | May 2023 | 18 |
Jun 2023 20 | Jun 2023 | 20 |
Feb 2025 18 | Feb 2025 | 18 |
How Other Brands Compare
Jobvite is ranked #4 for NPS among its competitors. Lever and Greenhouse Software, Inc. come in first and second, with iCIMS coming in at third. Among those competitors, it is the most valued company.
Jobvite |  iCIMS |  Greenhouse Software, Inc. |  Lever | |
| Global Ranking | #- | #560 | #- | #- |
| NPS | 18 | 26 | 38 | 51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $750.00M | $250.00M | $350.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jobvite NPS by Usage
Jobvite's NPS was rated the highest by customers who have used Jobvite's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 19 | 1 to 2 Years | 19 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Jobvite NPS vs. Competitors
Compared to its competitors, Jobvite's NPS is rated right below JobScience.
| COMPANY | NPS Score | |
|---|---|---|
 | CareerArc | 100 |
| Lever | 51 |
| Greenhouse Software, Inc. | 38 |
 | Avature | 37 |
| iCIMS | 26 |
 | JobScience | 22 |
| Jobvite | 18 |
Jobvite Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Jobvite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jobvite Customer Loyalty vs. Competitors
Compared to its competitors, Jobvite's Customer Loyalty score is rated right above JobScience, and is preceded by iCIMS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CareerArc | 100% |
| Lever | 83% |
| Avature | 76% |
| Greenhouse Software, Inc. | 74% |
| iCIMS | 73% |
| Jobvite | 64% |
| JobScience | N/A |
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Jobvite Product Quality
3.9/5
Jobvite has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Jobvite Product Information
Jobvite serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Jobvite supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Jobvite’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jobvite's product the highest.
- Website
- http://www.jobvite.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
French
German
Spanish
Product Type
Applicant Tracking (ATS) Software
Recruitment Software
Onboarding Software
Quick Insights into Jobvite Product Quality
Jobvite's Product Quality score was rated highest by customers who have used Jobvite's products/services for 5 to 10 Years.
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Ranked Jobvite Product Quality the Highest
Jobvite Product Quality Score by Usage
Jobvite's Product Quality score was rated 3.1 stars by customers who have used Jobvite's products/services for 5 to 10 Years.
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Jobvite Product Quality Score by Industry
Jobvite's Product Quality score was rated 3.1 stars by Tech industry customers.
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Jobvite Product Quality vs. Competitors
Compared to its competitors, Jobvite's Product Quality score is rated right above iCIMS, and is preceded by JobScience.
| COMPANY | Product Quality Score | |
|---|---|---|
| CareerArc | 5/5 |
| Lever | 4.3/5 |
| Avature | 4.3/5 |
| Greenhouse Software, Inc. | 4.1/5 |
| JobScience | 4/5 |
| Jobvite | 3.9/5 |
| iCIMS | 3.8/5 |
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Jobvite Pricing
Jobvite ROI & Value For Money
3.9/5
Jobvite has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Jobvite Pricing Plans
Jobvite has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Jobvite?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Jobvite ROI
Jobvite's ROI score was rated highest by customers from the Tech industry.
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Ranked Jobvite ROI the Highest
Jobvite ROI Score by Industry
Jobvite's ROI score was rated 2.8 stars by Tech industry customers.
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Jobvite Pricing vs. Competitors
Compared to its competitors, Jobvite's ROI score is rated right above iCIMS, and is preceded by Greenhouse Software, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| CareerArc | 5/5 |
| Lever | 4.3/5 |
| Avature | 4.1/5 |
| Greenhouse Software, Inc. | 3.9/5 |
| Jobvite | 3.9/5 |
| iCIMS | 3.7/5 |
| JobScience | 3.2/5 |
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Jobvite Customer Satisfaction (CSAT)
Jobvite Customer Satisfaction (CSAT) Score
64 / 100
Jobvite has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jobvite Customer Satisfaction vs. Competitors
Compared to its competitors, Jobvite's Customer Satisfaction score is rated right above iCIMS, and is preceded by Greenhouse Software, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CareerArc | 100% |
| Avature | 80% |
| Greenhouse Software, Inc. | 65% |
| Jobvite | 64% |
| iCIMS | 54% |
| Lever | 0% |
| JobScience | 0% |
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Jobvite Customer Service
3.5/5
Jobvite has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Jobvite's Customer Service
Address
1300 S El Camino Real, San Mateo, CA 94402
Website
http://www.jobvite.com
Phone Number
1.844.JOBVITE
Jobvite's Social Links
Jobvite Customer Service vs. Competitors
Compared to its competitors, Jobvite's Customer Service score is rated right above Avature, and is preceded by Greenhouse Software, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| CareerArc | 4/5 |
| JobScience | 3.7/5 |
| Greenhouse Software, Inc. | 3.5/5 |
| Jobvite | 3.5/5 |
| Avature | 3.4/5 |
| iCIMS | 3.4/5 |
| Lever | 3.1/5 |
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Consumer vs. Employees
Jobvite scored a 18 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Jobvite would recommend the brand to a friend. ENPS measures how likely Jobvite employees would recommend working at Jobvite to a friend.
Net Promoter Score
18
NPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
