51
NPS
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Lever
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About Lever's Brand
The modern, collaborative recruiting platform that powers a more human approach to hiring Among its major competitors, Lever is ranked in 4th place for NPS while CareerArc is 1st, and Betterteam is 2nd. Overall, Lever has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $200.00M
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
3.1/5
Customer Service
Lever Ranking
- #1 / 4 of its competitors
Lever NPS
Lever's Net Promoter Score (NPS) is a 51 with 67% Promoters, 17% Passives, and 16% Detractors. Net Promoter Score tracks whether Lever's customers would recommend using the product based on a scale of -100 to 100.
Lever Overall NPS
| 67% | Promoters |
|---|---|
| 17% | Passives |
| 16% | Detractors |
Lever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Jan 2021 48 | Jan 2021 | 48 |
Jan 2023 48 | Jan 2023 | 48 |
Oct 2023 51 | Oct 2023 | 51 |
How Other Brands Compare
Lever is ranked first for NPS among its competitors. Greenhouse Software, Inc. and Jobvite come in second and third, with ZipRecruiter coming in at #4. Among those competitors, it is the lowest valued company behind ZipRecruiter.
Lever |  ZipRecruiter |  Jobvite |  Greenhouse Software, Inc. | |
| Global Ranking | #- | #526 | #- | #- |
| NPS | 51 | 5 | 18 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $200.00M | $950.00M | $750.00M | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lever NPS by Usage
Lever's NPS was rated the highest by customers who have used Lever's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Lever NPS vs. Competitors
Compared to its competitors, Lever's NPS is rated right above Greenhouse Software, Inc., and is preceded by Jazz.
| COMPANY | NPS Score | |
|---|---|---|
 | CareerArc | 100 |
 | Betterteam | 85 |
 | Jazz | 57 |
| Lever | 51 |
| Greenhouse Software, Inc. | 38 |
 | Workable | 33 |
 | JazzHR | 28 |
| Jobvite | 18 |
| ZipRecruiter | 5 |
Lever Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Lever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lever Customer Loyalty vs. Competitors
Compared to its competitors, Lever's Customer Loyalty score is rated right above Workable, and is preceded by CareerArc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CareerArc | 100% |
| Lever | 83% |
| Workable | 81% |
| Jazz | 76% |
| Greenhouse Software, Inc. | 74% |
| ZipRecruiter | 74% |
| Jobvite | 64% |
| JazzHR | 60% |
| Betterteam | N/A |
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Lever Product Quality
4.3/5
Lever has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Lever Product Information
Lever serves markets in the United States. Lever supports Web devices and offers products for small, medium, and large sized businesses.
Lever’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Lever's product the highest. Reviewers from the Consulting industry rated Lever the lowest at 4.2.
- Website
- https://lever.co
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Applicant Tracking (ATS) Software
Recruitment Software
Quick Insights into Lever Product Quality
Lever's Product Quality score was rated highest by customers who have used Lever's products/services for 5 to 10 Years, and rated lowest by customers from the Consulting industry.
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Ranked Lever Product Quality the Highest
Ranked Lever Product Quality the Lowest
Lever Product Quality Score by Usage
Lever's Product Quality score was rated the highest by customers who have used Lever's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lever Product Quality Score by Industry
Lever's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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Lever Product Quality vs. Competitors
Compared to its competitors, Lever's Product Quality score is rated right above Greenhouse Software, Inc., and is preceded by Betterteam.
| COMPANY | Product Quality Score | |
|---|---|---|
| CareerArc | 5/5 |
| Betterteam | 4.6/5 |
| Lever | 4.3/5 |
| Greenhouse Software, Inc. | 4.1/5 |
| Workable | 4.1/5 |
| Jobvite | 3.9/5 |
| Jazz | 3.7/5 |
| JazzHR | 3.6/5 |
| ZipRecruiter | 3.5/5 |
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Lever Pricing
Lever ROI & Value For Money
4.3/5
Lever has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Lever Pricing Plans
Lever has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Lever?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Lever ROI
Lever's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Lever ROI the Highest
Ranked Lever ROI the Lowest
Lever ROI Score by Industry
Lever's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Lever Pricing vs. Competitors
Compared to its competitors, Lever's ROI score is rated right above Workable, and is preceded by Betterteam.
| COMPANY | Pricing Score | |
|---|---|---|
| CareerArc | 5/5 |
| Betterteam | 4.5/5 |
| Lever | 4.3/5 |
| Workable | 4/5 |
| Greenhouse Software, Inc. | 3.9/5 |
| Jobvite | 3.9/5 |
| JazzHR | 3.8/5 |
| Jazz | 3.6/5 |
| ZipRecruiter | 3.4/5 |
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Lever Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lever Customer Satisfaction vs. Competitors
Compared to its competitors, Lever's Customer Satisfaction score is rated right below Betterteam.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CareerArc | 100% |
| Workable | 78% |
| Greenhouse Software, Inc. | 65% |
| Jobvite | 64% |
| Jazz | 60% |
| JazzHR | 47% |
| ZipRecruiter | 47% |
| Betterteam | 0% |
| Lever | 0% |
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Lever Customer Service
3.1/5
Lever has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lever's Customer Service
Address
San Francisco, CA 94103
Website
https://lever.co
Phone Number
(415) 458-2731
Lever's Social Links
Lever Customer Service vs. Competitors
Compared to its competitors, Lever's Customer Service score is rated right above JazzHR, and is preceded by Jobvite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Betterteam | 5/5 |
| CareerArc | 4/5 |
| Workable | 3.9/5 |
| Jazz | 3.5/5 |
| Greenhouse Software, Inc. | 3.5/5 |
| Jobvite | 3.5/5 |
| Lever | 3.1/5 |
| JazzHR | 2.8/5 |
| ZipRecruiter | 2.8/5 |
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Lever as an Employer
4.9/5
Lever has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lever scored a 51 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Lever would recommend the brand to a friend. ENPS measures how likely Lever employees would recommend working at Lever to a friend.
Net Promoter Score
51
NPS Score
| 67% | Promoters |
|---|---|
| 17% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 89% | Promoters |
|---|---|
| 10% | Passive |
| 1% | Detractors |
