Workable NPS & Customer Reviews

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About Workable's Brand

Workable operates a cloud-based recruitment platform for companies. Among its major competitors, Workable is ranked in 3rd place for NPS while Lever is 1st, and Dynatrace is 2nd.Their current valuation is $250.00M

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Workable Ranking

^#2 / 4 of its competitors

Workable NPS

Workable's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Workable's customers would recommend using the product based on a scale of -100 to 100.

Workable Overall NPS

NPS

58%	Promoters
17%	Passives
25%	Detractors

Workable NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2020 44	Aug 2020	44
Jan 2022 42	Jan 2022	42
Feb 2022 43	Feb 2022	43
Jul 2022 42	Jul 2022	42
Aug 2022 38	Aug 2022	38
Sep 2022 40	Sep 2022	40
Jan 2023 37	Jan 2023	37
Dec 2023 35	Dec 2023	35
Jan 2024 32	Jan 2024	32
May 2024 32	May 2024	32
Mar 2025 30	Mar 2025	30
Jul 2025 31	Jul 2025	31

How Other Brands Compare

Workable is ranked second for NPS among its competitors. Dynatrace and BambooHR come in first and third, with ZipRecruiter coming in at #4. Among those competitors, it is the lowest valued company behind BambooHR.

	Workable	Dynatrace	ZipRecruiter	BambooHR
Global Ranking	#-	#474	#526	#556
NPS	33	37	5	25
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$250.00M	-	$950.00M	$10.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Workable NPS by Usage

Workable's NPS was rated the highest by customers who have used Workable's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 39	1 to 2 Years	39
2 to 5 Years 37	2 to 5 Years	37

Workable NPS vs. Competitors

Compared to its competitors, Workable's NPS is rated right above BambooHR, and is preceded by Dynatrace.

COMPANY		NPS Score
	Lever	51
	Dynatrace	37
	Workable	33
	BambooHR	25
	JobScience	22
	SmartRecruiters	21
	Jobvite	18
	ZipRecruiter	5
	Playbook HR	N/A

Workable Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Workable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Workable Customer Loyalty vs. Competitors

Compared to its competitors, Workable's Customer Loyalty score is rated right above SmartRecruiters, and is preceded by Lever.

COMPANY		Customer Loyalty Score
	Dynatrace	84%
	Lever	83%
	Workable	81%
	SmartRecruiters	78%
	ZipRecruiter	74%
	BambooHR	70%
	Jobvite	64%
	JobScience	N/A
	Playbook HR	N/A

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Workable Product Quality

4.1/5

Workable has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Workable Product Information

Workable serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Workable supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Workable’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Workable's product the highest.

Website: http://workable.com/

Company Size: 51-200 Employees

Industry

Tech

Business Services

SaaS

Languages Supported

English

Product Type

Human Resources (HR) Software

Applicant Tracking (ATS) Software

Recruitment Software

Talent Management Software

Job Board Software

Quick Insights into Workable Product Quality

Workable's Product Quality score was rated highest by customers who have used Workable's products/services for 1 to 2 Years, and rated lowest by customers who have used Workable's products/services for Less than 1 Year.

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Ranked Workable Product Quality the Highest

1 to 2 Years	4.5
Tech	4.4

Ranked Workable Product Quality the Lowest

Less than 1 Year	4.1

Workable Product Quality Score by Usage

Workable's Product Quality score was rated the highest by customers who have used Workable's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.5

Workable Product Quality Score by Industry

Workable's Product Quality score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

Workable Product Quality vs. Competitors

Compared to its competitors, Workable's Product Quality score is rated right above JobScience, and is preceded by Lever.

COMPANY		Product Quality Score
	Dynatrace	4.4/5
	Lever	4.3/5
	Workable	4.1/5
	JobScience	4/5
	SmartRecruiters	4/5
	BambooHR	3.9/5
	Jobvite	3.9/5
	ZipRecruiter	3.5/5
	Playbook HR	N/A

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Workable Pricing

Workable ROI & Value For Money

4/5

Workable has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Workable Pricing Plans

Workable has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Workable uses a subscription model.

Who Uses Workable?

Small Businesses

Medium Businesses

Large Enterprises

Workable Pricing vs. Competitors

Compared to its competitors, Workable's ROI score is rated right above SmartRecruiters, and is preceded by Dynatrace.

COMPANY		Pricing Score
	Lever	4.3/5
	Dynatrace	4.3/5
	Workable	4/5
	SmartRecruiters	4/5
	Jobvite	3.9/5
	BambooHR	3.8/5
	ZipRecruiter	3.4/5
	JobScience	3.2/5
	Playbook HR	N/A

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Workable Customer Satisfaction (CSAT)

Workable Customer Satisfaction (CSAT) Score

77 / 100

Workable has an overall Customer Satisfaction score of 77 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

44%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Workable Customer Satisfaction vs. Competitors

Compared to its competitors, Workable's Customer Satisfaction score is rated right above Dynatrace.

COMPANY		Customer Satisfaction (CSAT) Score
	Workable	78%
	Dynatrace	75%
	BambooHR	64%
	Jobvite	64%
	SmartRecruiters	54%
	ZipRecruiter	47%
	Lever	0%
	JobScience	0%
	Playbook HR	0%

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Workable Customer Service

3.9/5

Workable has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Workable's Customer Service

Address

WeWork Fort Point, 51 Melcher Str, Boston, MA

Website

http://workable.com/

Phone Number

(415) 366-0190

Workable Customer Service vs. Competitors

Compared to its competitors, Workable's Customer Service score is rated right above SmartRecruiters, and is preceded by Dynatrace.

COMPANY		Customer Service Score
	Dynatrace	4.2/5
	Workable	3.9/5
	SmartRecruiters	3.9/5
	JobScience	3.7/5
	BambooHR	3.7/5
	Jobvite	3.5/5
	Lever	3.1/5
	ZipRecruiter	2.8/5
	Playbook HR	N/A

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Workable as an Employer

3.0/5

Workable has a 3.0/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Workable

Nikos Moraitakis

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Workable scored a 33 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Workable would recommend the brand to a friend. ENPS measures how likely Workable employees would recommend working at Workable to a friend.

Net Promoter Score

NPS Score

58%	Promoters
17%	Passive
25%	Detractors

Employee Net Promoter Score

-7

eNPS Score

33%	Promoters
27%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail