57
NPS
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Jazz
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About Jazz's Brand
Jazz at Lincoln Center is to entertain, enrich and expand a global community for Jazz through performance, education and advocacy. Among its major competitors, Jazz is ranked in 1st place for NPS while Lever is 2nd, and Workable is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Jazz Ranking
- #1 / 4 of its competitors
Jazz NPS
Jazz's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Jazz's customers would recommend using the product based on a scale of -100 to 100.
Jazz Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Jazz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
May 2023 33 | May 2023 | 33 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 40 | Jul 2023 | 40 |
Nov 2023 49 | Nov 2023 | 49 |
Dec 2024 57 | Dec 2024 | 57 |
How Other Brands Compare
Jazz is ranked first for NPS among its competitors. Workable and Jobvite come in second and third, with ZipRecruiter coming in at #4.
Jazz |  ZipRecruiter |  Jobvite |  Workable | |
| Global Ranking | #- | #526 | #- | #- |
| NPS | 57 | 5 | 18 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $950.00M | $750.00M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jazz NPS vs. Competitors
Compared to its competitors, Jazz's NPS is rated right above Lever.
| COMPANY | NPS Score | |
|---|---|---|
| Jazz | 57 |
 | Lever | 51 |
| Workable | 33 |
 | SmartRecruiters | 21 |
| Jobvite | 18 |
| ZipRecruiter | 5 |
 | Hireology | -100 |
Jazz Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Jazz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jazz Customer Loyalty vs. Competitors
Compared to its competitors, Jazz's Customer Loyalty score is rated right above ZipRecruiter, and is preceded by SmartRecruiters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lever | 83% |
| Workable | 81% |
| SmartRecruiters | 78% |
| Jazz | 76% |
| ZipRecruiter | 74% |
| Jobvite | 64% |
| Hireology | 10% |
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Jazz Product Quality
3.7/5
Jazz has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Jazz Product Information
Jazz’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.jazz.org/
- Company Size
- 51-200 Employees
Industry
Tech
Social
Jazz Product Quality vs. Competitors
Compared to its competitors, Jazz's Product Quality score is rated right above ZipRecruiter, and is preceded by Jobvite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lever | 4.3/5 |
| Workable | 4.1/5 |
| SmartRecruiters | 4/5 |
| Jobvite | 3.9/5 |
| Jazz | 3.7/5 |
| ZipRecruiter | 3.5/5 |
| Hireology | 1.5/5 |
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Jazz Pricing
Jazz ROI & Value For Money
3.6/5
Jazz has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Jazz Pricing vs. Competitors
Compared to its competitors, Jazz's ROI score is rated right above ZipRecruiter, and is preceded by Jobvite.
| COMPANY | Pricing Score | |
|---|---|---|
| Lever | 4.3/5 |
| Workable | 4/5 |
| SmartRecruiters | 4/5 |
| Jobvite | 3.9/5 |
| Jazz | 3.6/5 |
| ZipRecruiter | 3.4/5 |
| Hireology | 1.5/5 |
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Jazz Customer Satisfaction (CSAT)
Jazz Customer Satisfaction (CSAT) Score
60 / 100
Jazz has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jazz Customer Satisfaction vs. Competitors
Compared to its competitors, Jazz's Customer Satisfaction score is rated right above SmartRecruiters, and is preceded by Jobvite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Workable | 78% |
| Jobvite | 64% |
| Jazz | 60% |
| SmartRecruiters | 54% |
| ZipRecruiter | 47% |
| Lever | 0% |
| Hireology | 0% |
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Jazz Customer Service
3.5/5
Jazz has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Jazz's Customer Service
Address
3 Columbus Circle, 12th Floor, New York City, NY 10019
Website
http://www.jazz.org/
Phone Number
(212) 258-9877
Jazz Customer Service vs. Competitors
Compared to its competitors, Jazz's Customer Service score is rated right above Jobvite, and is preceded by SmartRecruiters.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workable | 3.9/5 |
| SmartRecruiters | 3.9/5 |
| Jazz | 3.5/5 |
| Jobvite | 3.5/5 |
| Lever | 3.1/5 |
| ZipRecruiter | 2.8/5 |
| Hireology | 1.5/5 |
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Consumer vs. Employees
Jazz scored a 57 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Jazz would recommend the brand to a friend. ENPS measures how likely Jazz employees would recommend working at Jazz to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
