-100
NPS
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Hireology
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About Hireology's Brand
"Hireology provides a web-based hiring management software platform to source, engage and hire candidates for businesses and distributed enterprises." Among its major competitors, Hireology is ranked in 7th place for NPS while Hays is 1st, and Workable is 2nd.Their current valuation is $100.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hireology Ranking
- #4 / 4 of its competitors
Hireology NPS
Hireology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hireology's customers would recommend using the product based on a scale of -100 to 100.
Hireology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hireology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
How Other Brands Compare
Hireology is ranked #4 for NPS among its competitors. Workable and iCIMS come in first and second, with Jobvite coming in at third. Among those competitors, it is the lowest valued company behind Jobvite.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hireology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hireology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hireology Customer Loyalty vs. Competitors
Compared to its competitors, Hireology's Customer Loyalty score is rated right below Jobvite.
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VS
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Hireology Product Quality
1.5/5
Hireology has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hireology Product Information
Hireology’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://hireology.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Hireology Product Quality vs. Competitors
Compared to its competitors, Hireology's Product Quality score is rated right below iCIMS.
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Hireology Pricing
Hireology ROI & Value For Money
1.5/5
Hireology has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hireology Pricing vs. Competitors
Compared to its competitors, Hireology's ROI score is rated right below iCIMS.
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Hireology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hireology Customer Satisfaction vs. Competitors
Compared to its competitors, Hireology's Customer Satisfaction score is rated right below Hays.
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Hireology Customer Service
1.5/5
Hireology has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hireology's Customer Service
Address
Chicago, IL
Website
http://hireology.com/
Hireology Customer Service vs. Competitors
Compared to its competitors, Hireology's Customer Service score is rated right below iCIMS.
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Hireology as an Employer
2.4/5
Hireology has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Hireology scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Hireology would recommend the brand to a friend. ENPS measures how likely Hireology employees would recommend working at Hireology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
