22
NPS
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Hudson
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About Hudson's Brand
Hudson (NASDAQ: HSON) is a leading provider of specialized, professional recruitment, contract professionals and talent management services.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Hudson NPS
Hudson's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Hudson's customers would recommend using the product based on a scale of -100 to 100.
Hudson Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Hudson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Mar 2022 34 | Mar 2022 | 34 |
Jan 2023 27 | Jan 2023 | 27 |
Sep 2023 12 | Sep 2023 | 12 |
May 2024 22 | May 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hudson Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hudson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hudson Product Quality
3.9/5
Hudson has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson's overall Product Quality score rated by its users and customers.
Hudson Product Information
Hudson’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://hudson.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
Consumer Services
Hudson Pricing
Hudson ROI & Value For Money
4/5
Hudson has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson's overall ROI score rated by its users and customers.
Hudson Customer Satisfaction (CSAT)
Hudson Customer Satisfaction (CSAT) Score
83 / 100
Hudson has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hudson Customer Service
3.9/5
Hudson has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hudson's overall Customer Service score rated by its users and customers.
About Hudson's Customer Service
Address
New York City, NY
Website
http://hudson.com
Phone Number
212-351-7300
Hudson as an Employer
4.3/5
Hudson has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hudson scored a 22 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Hudson would recommend the brand to a friend. ENPS measures how likely Hudson employees would recommend working at Hudson to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
