38
NPS
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Greenhouse Software, Inc.
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About Greenhouse Software, Inc. Brand
Greenhouse is an enterprise talent acquisition suite to help companies build and scale their recruiting processes.
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Greenhouse Software, Inc. CMO
Greenhouse Software, Inc. NPS
Greenhouse Software, Inc.'s Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether Greenhouse Software, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Greenhouse Software, Inc. Overall NPS
| 63% | Promoters |
|---|---|
| 12% | Passives |
| 25% | Detractors |
Greenhouse Software, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 45 | Feb 2023 | 45 |
Sep 2023 47 | Sep 2023 | 47 |
Mar 2024 47 | Mar 2024 | 47 |
Apr 2024 45 | Apr 2024 | 45 |
May 2024 44 | May 2024 | 44 |
Sep 2024 44 | Sep 2024 | 44 |
Nov 2024 46 | Nov 2024 | 46 |
Jan 2025 46 | Jan 2025 | 46 |
Feb 2025 45 | Feb 2025 | 45 |
Aug 2025 40 | Aug 2025 | 40 |
Sep 2025 38 | Sep 2025 | 38 |
Oct 2025 38 | Oct 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenhouse Software, Inc. NPS by Gender
Male customers rated Greenhouse Software, Inc.'s NPS 51 points higher than Female customers.
Male
34
Greenhouse Software, Inc.'s NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-17
Greenhouse Software, Inc.'s NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Greenhouse Software, Inc. NPS by Ethnicity
Greenhouse Software, Inc.'s NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Greenhouse Software, Inc. NPS by Age
Greenhouse Software, Inc.'s NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Greenhouse Software, Inc. NPS by Usage
Greenhouse Software, Inc.'s NPS was rated the highest by customers who have used Greenhouse Software, Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 19 | 1 to 2 Years | 19 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 39 | 5 to 10 Years | 39 |
Greenhouse Software, Inc. Customer Reviews
Out of the 3 Greenhouse Software, Inc. customer reviews 3 were positive and 0 were constructive. Greenhouse Software, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Greenhouse Software, Inc. Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Greenhouse Software, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Greenhouse Software, Inc. Customer Loyalty Score by Gender
Male customers rated Greenhouse Software, Inc.'s Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Greenhouse Software, Inc. Customer Loyalty Score by Ethnicity
Greenhouse Software, Inc.'s Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Greenhouse Software, Inc..
85
out of 100
Caucasian
Greenhouse Software, Inc. Customer Loyalty Score by Age
Greenhouse Software, Inc.'s Customer Loyalty score was rated 70% by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 70% | 36-40 | 70% |
Greenhouse Software, Inc. Customer Loyalty Score by Usage
Greenhouse Software, Inc.'s Customer Loyalty score was rated the highest by customers who have used Greenhouse Software, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Greenhouse Software, Inc. Customer Loyalty Score by Industry
Greenhouse Software, Inc.'s Customer Loyalty score was rated 85% by Tech industry customers.
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Greenhouse Software, Inc. Product Quality
4.1/5
Greenhouse Software, Inc. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Greenhouse Software, Inc. Product Information
Greenhouse Software, Inc. serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Greenhouse Software, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Greenhouse Software, Inc.’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Greenhouse Software, Inc.'s product the highest. Reviewers from the Marketing, Advertising and Research industry rated Greenhouse Software, Inc. the lowest at 4.1.
- Website
- http://www.greenhouse.io/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Human Resources (HR) Software
Applicant Tracking (ATS) Software
Recruitment Software
Onboarding Software
Quick Insights into Greenhouse Software, Inc. Product Quality
Greenhouse Software, Inc.'s Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 18-25.
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Ranked Greenhouse Software, Inc. Product Quality the Highest
Ranked Greenhouse Software, Inc. Product Quality the Lowest
Greenhouse Software, Inc. Product Quality Score by Gender
Male customers rated Greenhouse Software, Inc.'s Product Quality score 0.7 stars higher than Female customers.
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Male
4.1/5
Female
3.4/5
Greenhouse Software, Inc. Product Quality Score by Ethnicity
Greenhouse Software, Inc.'s Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Greenhouse Software, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Greenhouse Software, Inc. Product Quality Score by Age
Greenhouse Software, Inc.'s Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 3.8 | 36-40 | 3.8 |
Greenhouse Software, Inc. Product Quality Score by Usage
Greenhouse Software, Inc.'s Product Quality score was rated the highest by customers who have used Greenhouse Software, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Greenhouse Software, Inc. Product Quality Score by Industry
Greenhouse Software, Inc.'s Product Quality score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Greenhouse Software, Inc. Pricing
Greenhouse Software, Inc. ROI & Value For Money
3.9/5
Greenhouse Software, Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Greenhouse Software, Inc. Pricing Plans
Greenhouse Software, Inc. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Staffing and Recruiting industry think that they had the lowest ROI from Greenhouse Software, Inc..
Who Uses Greenhouse Software, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Greenhouse Software, Inc. ROI
Greenhouse Software, Inc.'s ROI score was rated highest by customers from the Retail industry, and rated lowest by customers ages 18-25.
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Ranked Greenhouse Software, Inc. ROI the Highest
Ranked Greenhouse Software, Inc. ROI the Lowest
Greenhouse Software, Inc. ROI Score by Gender
Male customers rated Greenhouse Software, Inc.'s ROI score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
Greenhouse Software, Inc. ROI Score by Ethnicity
Greenhouse Software, Inc.'s ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Greenhouse Software, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Greenhouse Software, Inc. ROI Score by Age
Greenhouse Software, Inc.'s ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Greenhouse Software, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 4.1 | 36-40 | 4.1 |
Greenhouse Software, Inc. ROI Score by Usage
Greenhouse Software, Inc.'s ROI score was rated the highest by customers who have used Greenhouse Software, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Greenhouse Software, Inc. ROI Score by Industry
Greenhouse Software, Inc.'s ROI score was rated the highest by Retail industry customers, and the lowest by Staffing and Recruiting industry customers.
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Greenhouse Software, Inc. Customer Satisfaction (CSAT)
Greenhouse Software, Inc. Customer Satisfaction (CSAT) Score
65 / 100
Greenhouse Software, Inc. has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenhouse Software, Inc. Customer Satisfaction
Greenhouse Software, Inc.'s Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked Greenhouse Software, Inc. Customer Satisfaction the Highest
Ranked Greenhouse Software, Inc. Customer Satisfaction the Lowest
Greenhouse Software, Inc. Customer Satisfaction Score by Gender
Male customers rated Greenhouse Software, Inc.'s Customer Satisfaction score 17 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 66% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Greenhouse Software, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Greenhouse Software, Inc. Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
Greenhouse Software, Inc. Customer Satisfaction Score by Age
Greenhouse Software, Inc.'s Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 36-40 | 100% |
Greenhouse Software, Inc. Customer Satisfaction Score by Usage
Greenhouse Software, Inc.'s Customer Satisfaction score was rated 67 points by customers who have used Greenhouse Software, Inc.'s products/services for 1 to 2 Years.
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Greenhouse Software, Inc. Customer Satisfaction Score by Industry
Greenhouse Software, Inc.'s Customer Satisfaction score was rated 100 points by Tech industry customers.
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"label": "Tech",
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}Greenhouse Software, Inc. Customer Service
3.5/5
Greenhouse Software, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Greenhouse Software, Inc.'s Customer Service
Address
New York City, NY 10011
Website
http://www.greenhouse.io/
Phone Number
1-917-780-4130
Greenhouse Software, Inc.'s Social Links
Quick Insights into Greenhouse Software, Inc. Customer Service
Greenhouse Software, Inc.'s Customer Service score was rated highest by customers who have used Greenhouse Software, Inc.'s products/services for Less than 1 Year, and rated lowest by customers ages 18-25.
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Ranked Greenhouse Software, Inc. Customer Service the Highest
Ranked Greenhouse Software, Inc. Customer Service the Lowest
Greenhouse Software, Inc. Customer Service Score by Gender
Male customers rated Greenhouse Software, Inc.'s Customer Service score 0.8 stars higher than Female customers.
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Male
3.7/5
Female
2.9/5
Greenhouse Software, Inc. Customer Service Score by Ethnicity
Greenhouse Software, Inc.'s Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Greenhouse Software, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Greenhouse Software, Inc. Customer Service Score by Age
Greenhouse Software, Inc.'s Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 3.8 | 36-40 | 3.8 |
Greenhouse Software, Inc. Customer Service Score by Usage
Greenhouse Software, Inc.'s Customer Service score was rated the highest by customers who have used Greenhouse Software, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Greenhouse Software, Inc. Customer Service Score by Industry
Greenhouse Software, Inc.'s Customer Service score was rated 4 stars by Tech industry customers.
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Greenhouse Software, Inc. as an Employer
4.8/5
Greenhouse Software, Inc. has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Greenhouse Software, Inc. scored a 38 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenhouse Software, Inc. would recommend the brand to a friend. ENPS measures how likely Greenhouse Software, Inc. employees would recommend working at Greenhouse Software, Inc. to a friend.
Net Promoter Score
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 83% | Promoters |
|---|---|
| 6% | Passive |
| 11% | Detractors |
