28
NPS
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JazzHR
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About JazzHR's Brand
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
2.8/5
Customer Service
JazzHR NPS
JazzHR's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether JazzHR's customers would recommend using the product based on a scale of -100 to 100.
JazzHR Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
JazzHR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 41 | Jan 2024 | 41 |
Feb 2024 39 | Feb 2024 | 39 |
May 2024 36 | May 2024 | 36 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 35 | Jul 2024 | 35 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 31 | Sep 2024 | 31 |
Nov 2024 28 | Nov 2024 | 28 |
Jan 2025 27 | Jan 2025 | 27 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 26 | Oct 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JazzHR NPS by Gender
JazzHR's NPS was rated -80 by Female customers on Comparably.
Female
-80
JazzHR's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Male
N/A
JazzHR's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
JazzHR NPS by Usage
JazzHR's NPS was rated the highest by customers who have used JazzHR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
JazzHR Customer Reviews
Out of the 2 JazzHR customer reviews 1 was positive and 1 was constructive. JazzHR customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
JazzHR Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of JazzHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JazzHR Customer Loyalty Score by Gender
JazzHR's Customer Loyalty score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JazzHR.
Female
46%
Yes
Male
N/A
Yes
JazzHR Product Quality
3.6/5
JazzHR has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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JazzHR Product Information
JazzHR serves markets in the United States, Australia, Canada, and United Kingdom. JazzHR supports Web devices and offers products for small and medium sized businesses.
JazzHR’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated JazzHR's product the highest. Reviewers from the Tech industry rated JazzHR the lowest at 3.2.
- Website
- http://www.jazzhr.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Human Resources (HR) Software
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Job Board Software
Quick Insights into JazzHR Product Quality
JazzHR's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used JazzHR's products/services for 1 to 2 Years.
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Ranked JazzHR Product Quality the Highest
Ranked JazzHR Product Quality the Lowest
JazzHR Product Quality Score by Gender
JazzHR's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JazzHR.
Female
2/5
Male
N/A
JazzHR Product Quality Score by Usage
JazzHR's Product Quality score was rated the highest by customers who have used JazzHR's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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JazzHR Product Quality Score by Industry
JazzHR's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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JazzHR Pricing
JazzHR ROI & Value For Money
3.8/5
JazzHR has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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JazzHR Pricing Plans
JazzHR has a pricing structure that accommodates small and medium businesses. Starting from $39/month, JazzHR uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from JazzHR.
Who Uses JazzHR?
Small Businesses
Medium Businesses
Quick Insights into JazzHR ROI
JazzHR's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked JazzHR ROI the Highest
Ranked JazzHR ROI the Lowest
JazzHR ROI Score by Gender
JazzHR's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JazzHR.
Female
1.7/5
Male
N/A
JazzHR ROI Score by Industry
JazzHR's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
JazzHR Customer Satisfaction (CSAT)
JazzHR Customer Satisfaction (CSAT) Score
47 / 100
JazzHR has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JazzHR Customer Satisfaction
JazzHR's Customer Satisfaction score was rated highest by Female customers.
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Ranked JazzHR Customer Satisfaction the Highest
JazzHR Customer Satisfaction Score by Gender
JazzHR's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JazzHR.
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
JazzHR Customer Service
2.8/5
JazzHR has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About JazzHR's Customer Service
Website
http://www.jazzhr.com
Quick Insights into JazzHR Customer Service
JazzHR's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked JazzHR's Customer Service score.
Ranked JazzHR Customer Service the Highest
JazzHR Customer Service Score by Gender
JazzHR's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JazzHR.
Female
1.5/5
Male
N/A
JazzHR as an Employer
4.5/5
JazzHR has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JazzHR scored a 28 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of JazzHR would recommend the brand to a friend. ENPS measures how likely JazzHR employees would recommend working at JazzHR to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
