5
NPS
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TriNet
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About TriNet's Brand
TriNet (NYSE: TNET) is a professional employer organization that provides small and medium-size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business. Among its major competitors, TriNet is ranked in 3rd place for NPS while Justworks is 1st, and Zenefits is 2nd.Their current market cap is $5.14B
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
TriNet CMO
Michael Mendenhall
Michael Mendenhall joined TriNet in March 2018 as Senior Vice President and Chief Marketing Officer / Chief Communications Officer. He leads all marketing and communications functions, including messaging, branding, advertising, demand generation, product marketing and corporate communications. Michael is a marketing and technology veteran with extensive leadership experience. Prior to TriNet, he most recently served as IBM’s Chief Marketing Officer and Chief Communications Officer for IBM Watson and Cloud Platform, leading all marketing and communications strategies for both business areas. Prior to IBM, Michael was the Chief Marketing Officer and Chief Communications Officer at Flex. While at Flex, he led the successful rebranding and strategic repositioning of the company beyond an electronics manufacturing services provider to a “sketch-to-scale” supply chain solutions company, operating across 12 different industries, with 200,000 employees around the world.
TriNet Ranking
- #2 / 4 of its competitors
TriNet NPS
TriNet's Net Promoter Score (NPS) is a 5 with 49% Promoters, 7% Passives, and 44% Detractors. Net Promoter Score tracks whether TriNet's customers would recommend using the product based on a scale of -100 to 100.
TriNet Overall NPS
| 49% | Promoters |
|---|---|
| 7% | Passives |
| 44% | Detractors |
TriNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 12 | May 2024 | 12 |
Jun 2024 8 | Jun 2024 | 8 |
Jul 2024 8 | Jul 2024 | 8 |
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 0 | Oct 2024 | 0 |
Feb 2025 2 | Feb 2025 | 2 |
Apr 2025 0 | Apr 2025 | 0 |
Jul 2025 5 | Jul 2025 | 5 |
Oct 2025 3 | Oct 2025 | 3 |
Dec 2025 8 | Dec 2025 | 8 |
Feb 2026 4 | Feb 2026 | 4 |
Apr 2026 4 | Apr 2026 | 4 |
How Other Brands Compare
TriNet is ranked second for NPS among its competitors. Zenefits and ADP come in first and third, with Paychex coming in at #4. Among those competitors, it is the third most valued company behind ADP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriNet NPS by Gender
Male customers rated TriNet's NPS 20 points higher than Female customers.
Male
0
TriNet's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-20
TriNet's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
TriNet NPS by Ethnicity
TriNet's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black 100 | African American/Black | 100 |
Other -34 | Other | -34 |
TriNet NPS by Age
TriNet's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
TriNet NPS by Usage
TriNet's NPS was rated the highest by customers who have used TriNet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -26 | 1 to 2 Years | -26 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
TriNet Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of TriNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TriNet Customer Loyalty Score by Gender
Male customers rated TriNet's Customer Loyalty score 32% higher than Female customers.
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Male
78%
Yes
Female
46%
Yes
TriNet Customer Loyalty Score by Ethnicity
TriNet's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TriNet.
55
out of 100
Caucasian
100
out of 100
African American/Black
40
out of 100
Other
TriNet Customer Loyalty Score by Age
TriNet's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TriNet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 82% | 41-45 | 82% |
46-50 33% | 46-50 | 33% |
56-60 40% | 56-60 | 40% |
TriNet Customer Loyalty Score by Usage
TriNet's Customer Loyalty score was rated the highest by customers who have used TriNet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TriNet Customer Loyalty Score by Industry
TriNet's Customer Loyalty score was rated 33% by Tech industry customers.
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TriNet Customer Loyalty vs. Competitors
Compared to its competitors, TriNet's Customer Loyalty score is rated right above Zenefits, and is preceded by ADP.
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TriNet Product Quality
2.8/5
TriNet has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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TriNet Product Information
TriNet’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TriNet's product the highest.
- Website
- http://www.trinet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into TriNet Product Quality
TriNet's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked TriNet Product Quality the Highest
Ranked TriNet Product Quality the Lowest
TriNet Product Quality Score by Gender
Male customers rated TriNet's Product Quality score 1.1 stars higher than Female customers.
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Male
3.1/5
Female
2/5
TriNet Product Quality Score by Ethnicity
TriNet's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TriNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 5 | African American/Black | 5 |
Other 1.5 | Other | 1.5 |
TriNet Product Quality Score by Age
TriNet's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TriNet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
46-50 2.1 | 46-50 | 2.1 |
56-60 2.3 | 56-60 | 2.3 |
TriNet Product Quality Score by Usage
TriNet's Product Quality score was rated 2.5 stars by customers who have used TriNet's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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TriNet Product Quality Score by Industry
TriNet's Product Quality score was rated 2 stars by Tech industry customers.
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TriNet Product Quality vs. Competitors
Compared to its competitors, TriNet's Product Quality score is rated right above ADP, and is preceded by Zenefits.
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TriNet Pricing
TriNet ROI & Value For Money
2.9/5
TriNet has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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TriNet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TriNet ROI
TriNet's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked TriNet ROI the Highest
Ranked TriNet ROI the Lowest
TriNet ROI Score by Gender
Male customers rated TriNet's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TriNet.
Male
2.9/5
Female
2.4/5
TriNet ROI Score by Ethnicity
TriNet's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TriNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 5 | African American/Black | 5 |
Other 1.5 | Other | 1.5 |
TriNet ROI Score by Age
TriNet's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TriNet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.4 | 41-45 | 2.4 |
46-50 2.2 | 46-50 | 2.2 |
56-60 2.6 | 56-60 | 2.6 |
TriNet ROI Score by Usage
TriNet's ROI score was rated the highest by customers who have used TriNet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TriNet ROI Score by Industry
TriNet's ROI score was rated 2.1 stars by Tech industry customers.
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TriNet Pricing vs. Competitors
Compared to its competitors, TriNet's ROI score is rated right above ADP, and is preceded by Insperity.
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TriNet Customer Satisfaction (CSAT)
TriNet Customer Satisfaction (CSAT) Score
45 / 100
TriNet has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TriNet Customer Satisfaction
TriNet's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 41-45.
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Ranked TriNet Customer Satisfaction the Highest
Ranked TriNet Customer Satisfaction the Lowest
TriNet Customer Satisfaction Score by Gender
TriNet's Customer Satisfaction score was rated 43 by both Female and Male customers on Comparably.
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43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 28% | |
Very Dissatisfied | 29% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
TriNet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TriNet's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
TriNet's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TriNet's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TriNet Customer Satisfaction Score by Age
TriNet's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 33% |
TriNet Customer Satisfaction Score by Usage
TriNet's Customer Satisfaction score was rated the highest by customers who have used TriNet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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TriNet Customer Satisfaction Score by Industry
TriNet's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"title": "TriNet Customer Satisfaction Score by Industry",
"text": "TriNet's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "TriNet's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}TriNet Customer Satisfaction vs. Competitors
Compared to its competitors, TriNet's Customer Satisfaction score is rated right above Gusto, and is preceded by ADP.
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TriNet Customer Service
2.9/5
TriNet has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About TriNet's Customer Service
Address
One Park Place Suite 600, Dublin, CA 94568
Website
http://www.trinet.com/
Phone Number
(888) 874-6388
TriNet's Social Links
Quick Insights into TriNet Customer Service
TriNet's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked TriNet Customer Service the Highest
Ranked TriNet Customer Service the Lowest
TriNet Customer Service Score by Gender
Male customers rated TriNet's Customer Service score 0.6 stars higher than Female customers.
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Male
2.8/5
Female
2.2/5
TriNet Customer Service Score by Ethnicity
TriNet's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TriNet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 5 | African American/Black | 5 |
Other 1.5 | Other | 1.5 |
TriNet Customer Service Score by Age
TriNet's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TriNet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
46-50 2.2 | 46-50 | 2.2 |
56-60 3.1 | 56-60 | 3.1 |
TriNet Customer Service Score by Usage
TriNet's Customer Service score was rated the highest by customers who have used TriNet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TriNet Customer Service Score by Industry
TriNet's Customer Service score was rated 2.4 stars by Tech industry customers.
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TriNet Customer Service vs. Competitors
Compared to its competitors, TriNet's Customer Service score is rated right above ADP, and is preceded by Insperity.
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TriNet as an Employer
3.8/5
TriNet has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TriNet scored a 5 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of TriNet would recommend the brand to a friend. ENPS measures how likely TriNet employees would recommend working at TriNet to a friend.
Net Promoter Score
5
NPS Score
| 49% | Promoters |
|---|---|
| 7% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 54% | Promoters |
|---|---|
| 10% | Passive |
| 36% | Detractors |
