-6
NPS
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Insperity
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About Insperity's Brand
HR That Makes a Difference. Among its major competitors, Insperity is ranked in 5th place for NPS while Ease is 1st, and ARC Document Solutions is 2nd.Their current market cap is $3.27B
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Insperity Ranking
- #3 / 4 of its competitors
Insperity NPS
Insperity's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether Insperity's customers would recommend using the product based on a scale of -100 to 100.
Insperity Overall NPS
| 42% | Promoters |
|---|---|
| 10% | Passives |
| 48% | Detractors |
Insperity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -11 | Mar 2024 | -11 |
May 2024 -9 | May 2024 | -9 |
Jul 2024 -13 | Jul 2024 | -13 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 -8 | Sep 2024 | -8 |
Nov 2024 -10 | Nov 2024 | -10 |
Dec 2024 -7 | Dec 2024 | -7 |
Mar 2025 -7 | Mar 2025 | -7 |
Apr 2025 -5 | Apr 2025 | -5 |
May 2025 -7 | May 2025 | -7 |
Jan 2026 -5 | Jan 2026 | -5 |
Mar 2026 -8 | Mar 2026 | -8 |
How Other Brands Compare
Insperity is ranked third for NPS among its competitors. Kforce and TriNet come in first and second, with Paychex coming in at #4. Among those competitors, it is the third most valued company behind Paychex.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insperity NPS by Gender
Male customers rated Insperity's NPS 14 points higher than Female customers.
Male
-6
Insperity's NPS was rated -6 by Male customers on Comparably.
44%
Promoters
6%
Passives
50%
Detractors
Female
-20
Insperity's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Insperity NPS by Ethnicity
Insperity's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Insperity NPS by Age
Insperity's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Insperity NPS by Usage
Insperity's NPS was rated the highest by customers who have used Insperity's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Insperity NPS vs. Competitors
Compared to its competitors, Insperity's NPS is rated right above Paychex, and is preceded by Automatic Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Ease | 78 |
 | ARC Document Solutions | 50 |
 | Kforce | 44 |
 | TriNet | 5 |
 | Automatic Inc. | N/A |
| Insperity | -6 |
 | Paychex | -16 |
 | BG Staffing | -60 |
Insperity Customer Reviews
Out of the 6 Insperity customer reviews 5 were positive and 1 was constructive. Insperity customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Insperity Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Insperity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insperity Customer Loyalty Score by Gender
Male customers rated Insperity's Customer Loyalty score 8% higher than Female customers.
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Male
72%
Yes
Female
64%
Yes
Insperity Customer Loyalty Score by Ethnicity
Insperity's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Insperity.
59
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
Insperity Customer Loyalty Score by Age
Insperity's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
46-50 46% | 46-50 | 46% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
Insperity Customer Loyalty Score by Usage
Insperity's Customer Loyalty score was rated the highest by customers who have used Insperity's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Insperity Customer Loyalty Score by Industry
Insperity's Customer Loyalty score was rated 55% by Tech industry customers.
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Insperity Customer Loyalty vs. Competitors
Compared to its competitors, Insperity's Customer Loyalty score is rated right above ARC Document Solutions, and is preceded by Paychex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kforce | 83% |
| BG Staffing | 83% |
| Paychex | 74% |
| Insperity | 71% |
| ARC Document Solutions | 68% |
| TriNet | 59% |
| Ease | N/A |
| Automatic Inc. | N/A |
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Insperity Product Quality
3.3/5
Insperity has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Insperity Product Information
Insperity’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Insperity's product the highest.
- Website
- http://www.insperity.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Insperity Product Quality
Insperity's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Insperity's products/services for Less than 1 Year.
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Ranked Insperity Product Quality the Highest
Ranked Insperity Product Quality the Lowest
Insperity Product Quality Score by Gender
Male customers rated Insperity's Product Quality score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
Insperity Product Quality Score by Ethnicity
Insperity's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Insperity Product Quality Score by Age
Insperity's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
46-50 2 | 46-50 | 2 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.5 | 56-60 | 3.5 |
Insperity Product Quality Score by Usage
Insperity's Product Quality score was rated the highest by customers who have used Insperity's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Insperity Product Quality Score by Industry
Insperity's Product Quality score was rated 2.3 stars by Tech industry customers.
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Insperity Product Quality vs. Competitors
Compared to its competitors, Insperity's Product Quality score is rated right above BG Staffing, and is preceded by ARC Document Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ease | 4.2/5 |
| Kforce | 3.9/5 |
| ARC Document Solutions | 3.9/5 |
| Insperity | 3.3/5 |
| BG Staffing | 3.1/5 |
| TriNet | 2.8/5 |
| Paychex | 2.8/5 |
| Automatic Inc. | N/A |
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Insperity Pricing
Insperity ROI & Value For Money
3/5
Insperity has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Insperity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Insperity ROI
Insperity's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Insperity's products/services for 1 to 2 Years.
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Ranked Insperity ROI the Highest
Ranked Insperity ROI the Lowest
Insperity ROI Score by Gender
Male customers rated Insperity's ROI score 1 stars higher than Female customers.
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Male
3.3/5
Female
2.3/5
Insperity ROI Score by Ethnicity
Insperity's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Insperity ROI Score by Age
Insperity's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
46-50 1.7 | 46-50 | 1.7 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.6 | 56-60 | 3.6 |
Insperity ROI Score by Usage
Insperity's ROI score was rated the highest by customers who have used Insperity's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Insperity ROI Score by Industry
Insperity's ROI score was rated 2.1 stars by Tech industry customers.
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Insperity Pricing vs. Competitors
Compared to its competitors, Insperity's ROI score is rated right above TriNet, and is preceded by BG Staffing.
| COMPANY | Pricing Score | |
|---|---|---|
| Ease | 4.4/5 |
| ARC Document Solutions | 3.8/5 |
| Kforce | 3.8/5 |
| BG Staffing | 3.5/5 |
| Insperity | 3/5 |
| TriNet | 2.9/5 |
| Paychex | 2.7/5 |
| Automatic Inc. | N/A |
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Insperity Customer Satisfaction (CSAT)
Insperity Customer Satisfaction (CSAT) Score
54 / 100
Insperity has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Insperity Customer Satisfaction
Insperity's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Insperity's products/services for 1 to 2 Years.
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Ranked Insperity Customer Satisfaction the Highest
Ranked Insperity Customer Satisfaction the Lowest
Insperity Customer Satisfaction Score by Gender
Male customers rated Insperity's Customer Satisfaction score 33 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 14% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Insperity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Insperity's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
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44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
34%
CSAT according to Hispanic or Latino
Insperity's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Insperity's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Insperity Customer Satisfaction Score by Age
Insperity's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 56-60 | 67% |
Insperity Customer Satisfaction Score by Usage
Insperity's Customer Satisfaction score was rated the highest by customers who have used Insperity's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Insperity Customer Satisfaction Score by Industry
Insperity's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"label": "Tech",
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}Insperity Customer Satisfaction vs. Competitors
Compared to its competitors, Insperity's Customer Satisfaction score is rated right above TriNet, and is preceded by ARC Document Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kforce | 71% |
| ARC Document Solutions | 67% |
| Insperity | 55% |
| TriNet | 45% |
| Paychex | 36% |
| BG Staffing | 33% |
| Ease | 0% |
| Automatic Inc. | 0% |
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Insperity Customer Service
3.2/5
Insperity has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Insperity's Customer Service
Address
19001 Crescent Springs Drive, Kingwood, WV
Website
http://www.insperity.com/
Phone Number
(866)715-3552
Quick Insights into Insperity Customer Service
Insperity's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Insperity's products/services for Less than 1 Year.
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Ranked Insperity Customer Service the Highest
Ranked Insperity Customer Service the Lowest
Insperity Customer Service Score by Gender
Male customers rated Insperity's Customer Service score 0.8 stars higher than Female customers.
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Male
3.3/5
Female
2.5/5
Insperity Customer Service Score by Ethnicity
Insperity's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Insperity Customer Service Score by Age
Insperity's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
46-50 1.9 | 46-50 | 1.9 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.3 | 56-60 | 3.3 |
Insperity Customer Service Score by Usage
Insperity's Customer Service score was rated the highest by customers who have used Insperity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Insperity Customer Service Score by Industry
Insperity's Customer Service score was rated 2.1 stars by Tech industry customers.
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Insperity Customer Service vs. Competitors
Compared to its competitors, Insperity's Customer Service score is rated right above TriNet, and is preceded by BG Staffing.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ease | 5/5 |
| Kforce | 3.9/5 |
| ARC Document Solutions | 3.9/5 |
| BG Staffing | 3.4/5 |
| Insperity | 3.2/5 |
| TriNet | 2.9/5 |
| Paychex | 2.4/5 |
| Automatic Inc. | N/A |
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Insperity as an Employer
4.5/5
Insperity has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Insperity scored a -6 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Insperity would recommend the brand to a friend. ENPS measures how likely Insperity employees would recommend working at Insperity to a friend.
Net Promoter Score
-6
NPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 63% | Promoters |
|---|---|
| 13% | Passive |
| 24% | Detractors |
