78
NPS
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Ease
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About Ease's Brand
Ease is the #1 rated benefits administration and HR software for businesses with 2-250 employees, powered by insurance brokers. Among its major competitors, Ease is ranked in 1st place for NPS while Employee Navigator is 2nd, and Justworks is 3rd.Their current valuation is $80.00M
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Ease Ranking
- #1 / 4 of its competitors
Ease NPS
Ease's Net Promoter Score (NPS) is a 78 with 85% Promoters, 8% Passives, and 7% Detractors. Net Promoter Score tracks whether Ease's customers would recommend using the product based on a scale of -100 to 100.
Ease Overall NPS
| 85% | Promoters |
|---|---|
| 8% | Passives |
| 7% | Detractors |
Ease NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
How Other Brands Compare
Ease is ranked first for NPS among its competitors. Zenefits and Gusto come in second and third, with Insperity coming in at #4. Among those competitors, it is the lowest valued company behind Zenefits.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ease NPS by Usage
Ease's NPS was rated 61 points by customers who have used Ease's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 61 | 1 to 2 Years | 61 |
Ease NPS vs. Competitors
Compared to its competitors, Ease's NPS is rated right above Employee Navigator.
| COMPANY | NPS Score | |
|---|---|---|
| Ease | 78 |
 | Employee Navigator | 57 |
 | Justworks | 45 |
 | Namely | 30 |
 | PlanSource | 28 |
 | Zenefits | 13 |
 | Gusto | 3 |
 | Insperity | -6 |
 | WORKTERRA | -100 |
Ease Product Quality
4.2/5
Ease has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Ease Product Information
Ease serves markets in the United States. Ease supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Ease’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ease.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
Spanish
Product Type
Benefits Administration Software
Human Resources (HR) Software
Onboarding Software
Ease Product Quality vs. Competitors
Compared to its competitors, Ease's Product Quality score is rated right above Justworks, and is preceded by Employee Navigator.
| COMPANY | Product Quality Score | |
|---|---|---|
| Employee Navigator | 4.3/5 |
| Ease | 4.2/5 |
| Justworks | 3.9/5 |
| Namely | 3.8/5 |
| PlanSource | 3.6/5 |
| Gusto | 3.3/5 |
| Insperity | 3.3/5 |
| Zenefits | 3/5 |
| WORKTERRA | 1.5/5 |
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Ease Pricing
Ease ROI & Value For Money
4.4/5
Ease has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Ease Pricing Plans
Ease has a pricing structure that accommodates small and medium businesses. Starting from $349/month, Ease uses a subscription model and offers the following: Agency: $649/month and Enterprise: $1,199/month. For the users that are not ready to commit yet, Ease also offers a free trial.
Who Uses Ease?
Small Businesses
Medium Businesses
Ease Pricing vs. Competitors
Compared to its competitors, Ease's ROI score is rated right above Employee Navigator.
| COMPANY | Pricing Score | |
|---|---|---|
| Ease | 4.4/5 |
| Employee Navigator | 4.3/5 |
| Justworks | 4.2/5 |
| PlanSource | 3.8/5 |
| Namely | 3.5/5 |
| Zenefits | 3.2/5 |
| Gusto | 3.2/5 |
| Insperity | 3/5 |
| WORKTERRA | 1.5/5 |
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Ease Customer Service
5/5
Ease has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ease's Customer Service
Address
1084 Howard St., Suite #C, San Francisco, CA
Website
http://www.ease.com
Phone Number
1(180)044-63273
Ease Customer Service vs. Competitors
Compared to its competitors, Ease's Customer Service score is rated right above Employee Navigator.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ease | 5/5 |
| Employee Navigator | 5/5 |
| Justworks | 3.8/5 |
| PlanSource | 3.4/5 |
| Namely | 3.2/5 |
| Insperity | 3.2/5 |
| Gusto | 2.5/5 |
| Zenefits | 2/5 |
| WORKTERRA | 1.5/5 |
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Ease as an Employer
2.9/5
Ease has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ease scored a 78 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ease would recommend the brand to a friend. ENPS measures how likely Ease employees would recommend working at Ease to a friend.
Net Promoter Score
78
NPS Score
| 85% | Promoters |
|---|---|
| 8% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
