57
NPS
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Employee Navigator
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About Employee Navigator's Brand
Benefits Technology & Distribution Among its major competitors, Employee Navigator is ranked in 1st place for NPS while Spotlite is 2nd, and Benefitfocus is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Employee Navigator Ranking
- #1 / 4 of its competitors
Employee Navigator NPS
Employee Navigator's Net Promoter Score (NPS) is a 57 with 73% Promoters, 11% Passives, and 16% Detractors. Net Promoter Score tracks whether Employee Navigator's customers would recommend using the product based on a scale of -100 to 100.
Employee Navigator Overall NPS
| 73% | Promoters |
|---|---|
| 11% | Passives |
| 16% | Detractors |
Employee Navigator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
Dec 2021 55 | Dec 2021 | 55 |
How Other Brands Compare
Employee Navigator is ranked first for NPS among its competitors. Spotlite and Benefitfocus come in second and third, with Zenefits coming in at #4.
Employee Navigator |  Zenefits |  Benefitfocus |  Spotlite | |
| Global Ranking | #- | #412 | #- | #- |
| NPS | 57 | 13 | 38 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.50B | $452.13M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Employee Navigator NPS by Usage
Employee Navigator's NPS was rated the highest by customers who have used Employee Navigator's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Employee Navigator NPS vs. Competitors
Compared to its competitors, Employee Navigator's NPS is rated right above Spotlite.
| COMPANY | NPS Score | |
|---|---|---|
| Employee Navigator | 57 |
| Spotlite | 53 |
| Benefitfocus | 38 |
 | Maxwell Health | 33 |
| Zenefits | 13 |
 | Liazon | N/A |
Employee Navigator Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Employee Navigator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Employee Navigator Customer Loyalty vs. Competitors
Compared to its competitors, Employee Navigator's Customer Loyalty score is rated right above Benefitfocus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Employee Navigator | 100% |
| Benefitfocus | 69% |
| Zenefits | 56% |
| Spotlite | N/A |
| Maxwell Health | N/A |
| Liazon | N/A |
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Employee Navigator Product Quality
4.3/5
Employee Navigator has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Employee Navigator Product Information
Employee Navigator serves markets in the United States. Employee Navigator supports iOS and Web devices and offers products for small and medium sized businesses.
Employee Navigator’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Spanish
Product Type
Benefits Administration Software
Human Resources (HR) Software
Employee Navigator Product Quality vs. Competitors
Compared to its competitors, Employee Navigator's Product Quality score is rated right above Spotlite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Employee Navigator | 4.3/5 |
| Spotlite | 4.2/5 |
| Maxwell Health | 3.9/5 |
| Benefitfocus | 3.4/5 |
| Zenefits | 3/5 |
| Liazon | N/A |
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Employee Navigator Pricing
Employee Navigator ROI & Value For Money
4.3/5
Employee Navigator has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Employee Navigator Pricing Plans
Employee Navigator has a pricing structure that accommodates small and medium businesses. Starting from $445/month, Employee Navigator uses a subscription model and offers the following: Enhanced plus: $545/month, Elite: $755/month, and Platinum: $2100/month. For the users that are not ready to commit yet, Employee Navigator also offers a free trial.
Who Uses Employee Navigator?
Small Businesses
Medium Businesses
Employee Navigator Pricing vs. Competitors
Compared to its competitors, Employee Navigator's ROI score is rated right above Spotlite.
| COMPANY | Pricing Score | |
|---|---|---|
| Employee Navigator | 4.3/5 |
| Spotlite | 4.1/5 |
| Maxwell Health | 3.7/5 |
| Benefitfocus | 3.2/5 |
| Zenefits | 3.2/5 |
| Liazon | N/A |
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Employee Navigator Customer Satisfaction (CSAT)
Employee Navigator Customer Satisfaction (CSAT) Score
100 / 100
Employee Navigator has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Employee Navigator Customer Satisfaction vs. Competitors
Compared to its competitors, Employee Navigator's Customer Satisfaction score is rated right above Benefitfocus.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Employee Navigator | 100% |
| Benefitfocus | 75% |
| Zenefits | 18% |
| Spotlite | 0% |
| Maxwell Health | 0% |
| Liazon | 0% |
Unlock Employee Navigator Customer Satisfaction vs. Competitors Data
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Employee Navigator Customer Service
5/5
Employee Navigator has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Employee Navigator's Customer Service
Address
555 Quince Orchard Rd #560, Gaithersburg, MD
Website
http://www.employeenavigator.com
Phone Number
2405991115
Employee Navigator Customer Service vs. Competitors
Compared to its competitors, Employee Navigator's Customer Service score is rated right above Spotlite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Employee Navigator | 5/5 |
| Spotlite | 5/5 |
| Maxwell Health | 5/5 |
| Benefitfocus | 3.5/5 |
| Zenefits | 2/5 |
| Liazon | N/A |
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Consumer vs. Employees
Employee Navigator scored a 57 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Employee Navigator would recommend the brand to a friend. ENPS measures how likely Employee Navigator employees would recommend working at Employee Navigator to a friend.
Net Promoter Score
57
NPS Score
| 73% | Promoters |
|---|---|
| 11% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
