50
NPS
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ARC Document Solutions
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About ARC Document Solutions' Brand
ARC Document Solutions??provides document solutions to businesses. Among its major competitors, ARC Document Solutions is ranked in 1st place for NPS while Canon is 2nd, and Konica Minolta is 3rd.Their current market cap is $96.94M
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
ARC Document Solutions Ranking
- #1 / 4 of its competitors
ARC Document Solutions NPS
ARC Document Solutions's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether ARC Document Solutions's customers would recommend using the product based on a scale of -100 to 100.
ARC Document Solutions Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
ARC Document Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Jul 2024 50 | Jul 2024 | 50 |
How Other Brands Compare
ARC Document Solutions is ranked first for NPS among its competitors. Canon and Iron Mountain come in second and third, with Brother USA coming in at #4. Among those competitors, it is the lowest valued company behind Canon.
ARC Document Solutions |  Canon |  Iron Mountain |  Brother USA | |
| Global Ranking | #- | #166 | #- | #- |
| NPS | 50 | 31 | -47 | -50 |
| Valuation Updated every 24 hours for public companies | $96.94M | $30.53B | $10.75B | $6.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARC Document Solutions NPS vs. Competitors
Compared to its competitors, ARC Document Solutions's NPS is rated right above Canon.
| COMPANY | NPS Score | |
|---|---|---|
| ARC Document Solutions | 50 |
| Canon | 31 |
 | Konica Minolta | 29 |
 | Francotyp-Postalia | N/A |
| Iron Mountain | -47 |
| Brother USA | -50 |
 | Sharp Electronics | -100 |
 | I.M.S | -100 |
ARC Document Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ARC Document Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ARC Document Solutions Customer Loyalty vs. Competitors
Compared to its competitors, ARC Document Solutions's Customer Loyalty score is rated right above Brother USA, and is preceded by Iron Mountain.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Konica Minolta | 87% |
| Canon | 85% |
| Iron Mountain | 71% |
| ARC Document Solutions | 68% |
| Brother USA | 61% |
| Sharp Electronics | 55% |
| I.M.S | N/A |
| Francotyp-Postalia | N/A |
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ARC Document Solutions Product Quality
3.9/5
ARC Document Solutions has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ARC Document Solutions Product Information
ARC Document Solutions’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.e-arc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
ARC Document Solutions Product Quality vs. Competitors
Compared to its competitors, ARC Document Solutions's Product Quality score is rated right above Brother USA, and is preceded by Konica Minolta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canon | 4/5 |
| Konica Minolta | 4/5 |
| ARC Document Solutions | 3.9/5 |
| Brother USA | 2.5/5 |
| I.M.S | 2.5/5 |
| Iron Mountain | 2.3/5 |
| Sharp Electronics | 1.9/5 |
| Francotyp-Postalia | N/A |
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ARC Document Solutions Pricing
ARC Document Solutions ROI & Value For Money
3.8/5
ARC Document Solutions has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ARC Document Solutions Pricing vs. Competitors
Compared to its competitors, ARC Document Solutions's ROI score is rated right above Canon.
| COMPANY | Pricing Score | |
|---|---|---|
| ARC Document Solutions | 3.8/5 |
| Canon | 3.8/5 |
| Konica Minolta | 3.5/5 |
| Brother USA | 2.5/5 |
| Iron Mountain | 2.2/5 |
| Sharp Electronics | 1.9/5 |
| I.M.S | N/A |
| Francotyp-Postalia | N/A |
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ARC Document Solutions Customer Satisfaction (CSAT)
ARC Document Solutions Customer Satisfaction (CSAT) Score
67 / 100
ARC Document Solutions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ARC Document Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, ARC Document Solutions's Customer Satisfaction score is rated right above Iron Mountain, and is preceded by Konica Minolta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Canon | 79% |
| Konica Minolta | 78% |
| ARC Document Solutions | 66% |
| Iron Mountain | 35% |
| Brother USA | 26% |
| Sharp Electronics | 0% |
| I.M.S | 0% |
| Francotyp-Postalia | 0% |
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ARC Document Solutions Customer Service
3.9/5
ARC Document Solutions has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ARC Document Solutions's Customer Service
Address
Walnut Creek, CA
Website
http://www.e-arc.com/
ARC Document Solutions Customer Service vs. Competitors
Compared to its competitors, ARC Document Solutions's Customer Service score is rated right above Canon.
| COMPANY | Customer Service Score | |
|---|---|---|
| ARC Document Solutions | 3.9/5 |
| Canon | 3.9/5 |
| Konica Minolta | 3.7/5 |
| Brother USA | 2.1/5 |
| Iron Mountain | 2/5 |
| Sharp Electronics | 1.9/5 |
| I.M.S | N/A |
| Francotyp-Postalia | N/A |
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ARC Document Solutions as an Employer
2.9/5
ARC Document Solutions has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of ARC Document Solutions
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ARC Document Solutions scored a 50 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of ARC Document Solutions would recommend the brand to a friend. ENPS measures how likely ARC Document Solutions employees would recommend working at ARC Document Solutions to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
