-100
NPS
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Sharp Electronics
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About Sharp Electronics' Brand
Sharp Electronics Corporation (SEC) is a wholly owned U.S. subsidiary of Osaka-based Sharp Corporation - a company known worldwide for its unique one-of-a-kind electronic products and solutions. Sharp Imaging and Information Company of America markets Sharp's business products that can boost productivity and reduce costs. Our products include networked multi-function office solutions, and professional and commercial displays. Sharp Home Electronics Company of America, is the U.S. Consumer Products division of Sharp Electronics Corporation and combines manufacturing, marketing and service. Our challenge is to create balance with products that can benefit people's lives. At Sharp Home Electronics Company of America, we are committed to Simply Better Living. We believe our innovative home appliance products are simple to use, better than the competition, and encourage a healthy lifestyle. Among its major competitors, Sharp Electronics is ranked in 5th place for NPS while Konica Minolta Business Solutions is 1st, and ARC Document Solutions is 2nd. Overall, Sharp Electronics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.59B
Brand at a Glance
55%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Sharp Electronics Ranking
- #4 / 4 of its competitors
Sharp Electronics NPS
Sharp Electronics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sharp Electronics's customers would recommend using the product based on a scale of -100 to 100.
Sharp Electronics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sharp Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Jan 2026 -100 | Jan 2026 | -100 |
How Other Brands Compare
Sharp Electronics is ranked #4 for NPS among its competitors. ARC Document Solutions and Epson come in first and second, with Xerox Corporation coming in at third. Among those competitors, it is the third most valued company behind Epson.
Sharp Electronics |  Xerox Corporation |  Epson |  ARC Document Solutions | |
| Global Ranking | #- | #169 | #- | #- |
| NPS | -100 | 1 | 46 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.59B | $4.85B | $6.71B | $96.94M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sharp Electronics NPS vs. Competitors
Compared to its competitors, Sharp Electronics's NPS is rated right below Xerox Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Konica Minolta Business Solutions | 100 |
| ARC Document Solutions | 50 |
| Epson | 46 |
| Xerox Corporation | 1 |
| Sharp Electronics | -100 |
Sharp Electronics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sharp Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sharp Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Sharp Electronics's Customer Loyalty score is rated right below ARC Document Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Konica Minolta Business Solutions | 100% |
| Epson | 83% |
| Xerox Corporation | 75% |
| ARC Document Solutions | 68% |
| Sharp Electronics | 55% |
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Sharp Electronics Product Quality
1.9/5
Sharp Electronics has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Sharp Electronics Product Information
Sharp Electronics’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.sharpusa.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Supplies and Equipment
Sharp Electronics Product Quality vs. Competitors
Compared to its competitors, Sharp Electronics's Product Quality score is rated right below Xerox Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Konica Minolta Business Solutions | 5/5 |
| Epson | 4.1/5 |
| ARC Document Solutions | 3.9/5 |
| Xerox Corporation | 3.2/5 |
| Sharp Electronics | 1.9/5 |
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Sharp Electronics Pricing
Sharp Electronics ROI & Value For Money
1.9/5
Sharp Electronics has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Sharp Electronics Pricing vs. Competitors
Compared to its competitors, Sharp Electronics's ROI score is rated right below Xerox Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Konica Minolta Business Solutions | 4.5/5 |
| Epson | 4/5 |
| ARC Document Solutions | 3.8/5 |
| Xerox Corporation | 3/5 |
| Sharp Electronics | 1.9/5 |
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Sharp Electronics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sharp Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Sharp Electronics's Customer Satisfaction score is rated right below Xerox Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Konica Minolta Business Solutions | 100% |
| Epson | 85% |
| ARC Document Solutions | 66% |
| Xerox Corporation | 49% |
| Sharp Electronics | 0% |
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Sharp Electronics Customer Service
1.9/5
Sharp Electronics has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Sharp Electronics's Customer Service
Address
100 Paragon Drive, Mahwah, NJ 07654
Website
http://www.sharpusa.com
Sharp Electronics's Social Links
Sharp Electronics Customer Service vs. Competitors
Compared to its competitors, Sharp Electronics's Customer Service score is rated right below Xerox Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Konica Minolta Business Solutions | 4.5/5 |
| Epson | 4/5 |
| ARC Document Solutions | 3.9/5 |
| Xerox Corporation | 2.6/5 |
| Sharp Electronics | 1.9/5 |
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Sharp Electronics as an Employer
4.3/5
Sharp Electronics has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sharp Electronics scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Sharp Electronics would recommend the brand to a friend. ENPS measures how likely Sharp Electronics employees would recommend working at Sharp Electronics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
