46
NPS
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Epson
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About Epson's Brand
Epson America designs, manufactures, and sells image capture and output products.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Epson NPS
Epson's Net Promoter Score (NPS) is a 46 with 70% Promoters, 6% Passives, and 24% Detractors. Net Promoter Score tracks whether Epson's customers would recommend using the product based on a scale of -100 to 100.
Epson Overall NPS
| 70% | Promoters |
|---|---|
| 6% | Passives |
| 24% | Detractors |
Epson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 46 | Jan 2024 | 46 |
Feb 2024 48 | Feb 2024 | 48 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 45 | Apr 2024 | 45 |
May 2024 47 | May 2024 | 47 |
Jun 2024 49 | Jun 2024 | 49 |
Aug 2024 49 | Aug 2024 | 49 |
Sep 2024 51 | Sep 2024 | 51 |
Feb 2025 47 | Feb 2025 | 47 |
Mar 2025 45 | Mar 2025 | 45 |
Aug 2025 46 | Aug 2025 | 46 |
Oct 2025 46 | Oct 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epson NPS by Gender
Female customers rated Epson's NPS 4 points higher than Male customers.
Male
46
Epson's NPS was rated 46 by Male customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Female
50
Epson's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Epson NPS by Ethnicity
Epson's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 50 | Other | 50 |
Epson NPS by Age
Epson's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Epson NPS by Usage
Epson's NPS was rated the highest by customers who have used Epson's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Epson Customer Reviews
Out of the 3 Epson customer reviews 3 were positive and 0 were constructive. Epson customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Epson Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Epson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Epson Customer Loyalty Score by Gender
Male customers rated Epson's Customer Loyalty score 14% higher than Female customers.
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Male
92%
Yes
Female
78%
Yes
Epson Customer Loyalty Score by Ethnicity
Epson's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epson.
100
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
Epson Customer Loyalty Score by Age
Epson's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Epson.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
Epson Customer Loyalty Score by Usage
Epson's Customer Loyalty score was rated the highest by customers who have used Epson's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Epson Customer Loyalty Score by Industry
Epson's Customer Loyalty score was rated 78% by Tech industry customers.
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Epson Product Quality
4.1/5
Epson has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Epson Product Information
Epson’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Epson's product the highest.
- Website
- http://epson.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Epson Product Quality
Epson's Product Quality score was rated highest by customers who have used Epson's products/services for Over 10 Years, and rated lowest by customers who have used Epson's products/services for 2 to 5 Years.
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Ranked Epson Product Quality the Highest
Ranked Epson Product Quality the Lowest
Epson Product Quality Score by Gender
Male customers rated Epson's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Epson Product Quality Score by Ethnicity
Epson's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Epson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3.9 | Other | 3.9 |
Epson Product Quality Score by Age
Epson's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Epson.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.3 | 26-30 | 4.3 |
Epson Product Quality Score by Usage
Epson's Product Quality score was rated the highest by customers who have used Epson's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Epson Product Quality Score by Industry
Epson's Product Quality score was rated 4.1 stars by Tech industry customers.
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Epson Pricing
Epson ROI & Value For Money
4/5
Epson has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Epson Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Epson ROI
Epson's ROI score was rated highest by customers who have used Epson's products/services for Over 10 Years, and rated lowest by customers who have used Epson's products/services for 2 to 5 Years.
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Ranked Epson ROI the Highest
Ranked Epson ROI the Lowest
Epson ROI Score by Gender
Male customers rated Epson's ROI score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
Epson ROI Score by Ethnicity
Epson's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Epson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.7 | Other | 3.7 |
Epson ROI Score by Age
Epson's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Epson.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4 | 26-30 | 4 |
Epson ROI Score by Usage
Epson's ROI score was rated the highest by customers who have used Epson's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Epson ROI Score by Industry
Epson's ROI score was rated 3.5 stars by Tech industry customers.
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Epson Customer Satisfaction (CSAT)
Epson Customer Satisfaction (CSAT) Score
85 / 100
Epson has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epson Customer Satisfaction
Epson's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Epson Customer Satisfaction the Highest
Ranked Epson Customer Satisfaction the Lowest
Epson Customer Satisfaction Score by Gender
Male customers rated Epson's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Epson.
100 / 100
MaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Epson Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Epson's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Epson's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epson.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Epson's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epson.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Epson Customer Satisfaction Score by Age
Epson's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Epson.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Epson Customer Satisfaction Score by Usage
Epson's Customer Satisfaction score was rated the highest by customers who have used Epson's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Epson Customer Satisfaction Score by Industry
Epson's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Epson Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Epson's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}Epson Customer Service
4/5
Epson has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Epson's Customer Service
Address
Long Beach, CA
Website
http://epson.com
Phone Number
15622904530
Quick Insights into Epson Customer Service
Epson's Customer Service score was rated highest by customers who have used Epson's products/services for Over 10 Years, and rated lowest by customers who have used Epson's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Epson's Customer Service score.
Ranked Epson Customer Service the Highest
Ranked Epson Customer Service the Lowest
Epson Customer Service Score by Gender
Male customers rated Epson's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Epson.
Male
4/5
Female
3.6/5
Epson Customer Service Score by Ethnicity
Epson's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Epson.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.9 | Other | 3.9 |
Epson Customer Service Score by Age
Epson's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Epson.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.1 | 26-30 | 4.1 |
Epson Customer Service Score by Usage
Epson's Customer Service score was rated the highest by customers who have used Epson's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Epson Customer Service Score by Industry
Epson's Customer Service score was rated 3.6 stars by Tech industry customers.
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Epson as an Employer
3.8/5
Epson has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Epson scored a 46 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Epson would recommend the brand to a friend. ENPS measures how likely Epson employees would recommend working at Epson to a friend.
Net Promoter Score
46
NPS Score
| 70% | Promoters |
|---|---|
| 6% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
