-42
NPS
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Paycor
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About Paycor's Brand
Paycor empowers leaders to build winning teams. Paycor’s human capital management (HCM) platform modernizes every aspect of people management, from recruiting, onboarding and payroll to career development and retention, but what really sets Paycor apart is its focus on leaders. For more than 30 years, Paycor has been listening to and partnering with leaders, so we know what they need: a unified HR platform, easy integration with third party apps, powerful analytics, talent development software, and configurable technology that supports specific industry needs. That’s why more than 29,000 customers trust Paycor to help them solve problems and achieve their goals. Among its major competitors, Paycor is ranked in 6th place for NPS while Paycom is 1st, and Paylocity is 2nd.Their current market cap is $10.01B
Brand at a Glance
56%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
1.7/5
Customer Service
Paycor CMO
Clint Poole
Clint Poole serves as the Chief Marketing Officer (interim) for Paycor. Clint started at Paycor in July of 2018. Clint is based in the Greater Boston Area.
Paycor Ranking
- #4 / 4 of its competitors
Paycor NPS
Paycor's Net Promoter Score (NPS) is a -42 with 24% Promoters, 10% Passives, and 66% Detractors. Net Promoter Score tracks whether Paycor's customers would recommend using the product based on a scale of -100 to 100.
Paycor Overall NPS
| 24% | Promoters |
|---|---|
| 10% | Passives |
| 66% | Detractors |
Paycor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -39 | Sep 2024 | -39 |
Oct 2024 -39 | Oct 2024 | -39 |
Dec 2024 -37 | Dec 2024 | -37 |
Jan 2025 -38 | Jan 2025 | -38 |
Feb 2025 -38 | Feb 2025 | -38 |
Apr 2025 -38 | Apr 2025 | -38 |
May 2025 -38 | May 2025 | -38 |
Jun 2025 -40 | Jun 2025 | -40 |
Jul 2025 -40 | Jul 2025 | -40 |
Aug 2025 -42 | Aug 2025 | -42 |
Oct 2025 -42 | Oct 2025 | -42 |
Nov 2025 -42 | Nov 2025 | -42 |
How Other Brands Compare
Paycor is ranked #4 for NPS among its competitors. Paycom and UKG come in first and second, with Paychex coming in at third. Among those competitors, it is the lowest valued company behind Paychex.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paycor NPS by Gender
Male customers rated Paycor's NPS 6 points higher than Female customers.
Male
-70
Paycor's NPS was rated -70 by Male customers on Comparably.
12%
Promoters
6%
Passives
82%
Detractors
Female
-76
Paycor's NPS was rated -76 by Female customers on Comparably.
10%
Promoters
4%
Passives
86%
Detractors
Paycor NPS by Ethnicity
Paycor's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander -80 | Asian or Pacific Islander | -80 |
Other -84 | Other | -84 |
Paycor NPS by Age
Paycor's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Paycor NPS by Usage
Paycor's NPS was rated the highest by customers who have used Paycor's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -49 | 2 to 5 Years | -49 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -76 | Over 10 Years | -76 |
Paycor Customer Reviews
Out of the 27 Paycor customer reviews 4 were positive and 23 were constructive. Paycor customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Paycor Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Paycor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paycor Customer Loyalty Score by Gender
Male customers rated Paycor's Customer Loyalty score 5% higher than Female customers.
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Male
55%
Yes
Female
50%
Yes
Paycor Customer Loyalty Score by Ethnicity
Paycor's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paycor.
50
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
43
out of 100
Other
Paycor Customer Loyalty Score by Age
Paycor's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Paycor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 46% | 26-30 | 46% |
31-35 64% | 31-35 | 64% |
36-40 18% | 36-40 | 18% |
41-45 55% | 41-45 | 55% |
46-50 52% | 46-50 | 52% |
51-55 65% | 51-55 | 65% |
56-60 55% | 56-60 | 55% |
61-65 59% | 61-65 | 59% |
66+ 49% | 66+ | 49% |
Paycor Customer Loyalty Score by Usage
Paycor's Customer Loyalty score was rated the highest by customers who have used Paycor's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paycor Customer Loyalty Score by Industry
Paycor's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Religious Institutions industry customers.
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Paycor Customer Loyalty vs. Competitors
Compared to its competitors, Paycor's Customer Loyalty score is rated right below UKG.
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Paycor Product Quality
2.4/5
Paycor has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Paycor Product Information
Paycor serves markets in the United States. Paycor supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Paycor’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Paycor's product the highest. Reviewers from the Tech industry rated Paycor the lowest at 2.5.
- Website
- https://www.paycor.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Benefits Administration Software
Human Resources (HR) Software
Payroll Software
Quick Insights into Paycor Product Quality
Paycor's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Paycor Product Quality the Highest
Ranked Paycor Product Quality the Lowest
Paycor Product Quality Score by Gender
Male customers rated Paycor's Product Quality score 0.2 stars higher than Female customers.
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Male
1.9/5
Female
1.7/5
Paycor Product Quality Score by Ethnicity
Paycor's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paycor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.8 | Other | 1.8 |
Paycor Product Quality Score by Age
Paycor's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Paycor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Paycor Product Quality Score by Usage
Paycor's Product Quality score was rated the highest by customers who have used Paycor's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Paycor Product Quality Score by Industry
Paycor's Product Quality score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
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Paycor Product Quality vs. Competitors
Compared to its competitors, Paycor's Product Quality score is rated right below Paychex.
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Paycor Pricing
Paycor ROI & Value For Money
2.3/5
Paycor has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Paycor Pricing Plans
Paycor has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Paycor.
Who Uses Paycor?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Paycor ROI
Paycor's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers who have used Paycor's products/services for Less than 1 Year.
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Ranked Paycor ROI the Highest
Ranked Paycor ROI the Lowest
Paycor ROI Score by Gender
Male customers rated Paycor's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Paycor ROI Score by Ethnicity
Paycor's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Paycor ROI Score by Age
Paycor's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Paycor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Paycor ROI Score by Usage
Paycor's ROI score was rated the highest by customers who have used Paycor's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paycor ROI Score by Industry
Paycor's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Hospitality industry customers.
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Paycor Pricing vs. Competitors
Compared to its competitors, Paycor's ROI score is rated right below Paychex.
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Paycor Customer Satisfaction (CSAT)
Paycor Customer Satisfaction (CSAT) Score
22 / 100
Paycor has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paycor Customer Satisfaction
Paycor's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Religious Institutions industry.
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Ranked Paycor Customer Satisfaction the Highest
Ranked Paycor Customer Satisfaction the Lowest
Paycor Customer Satisfaction Score by Gender
Male customers rated Paycor's Customer Satisfaction score 1 points higher than Female customers.
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16 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 13% | |
Very Dissatisfied | 67% |
15 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 73% |
Paycor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paycor's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
78%
CSAT according to African American/Black
Paycor's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Paycor's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Paycor's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
69%
Paycor Customer Satisfaction Score by Age
Paycor's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Paycor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 8% | |||||||||||||||
| 51-55 | 8% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 10% | |||||||||||||||
| 66+ | 0% |
Paycor Customer Satisfaction Score by Usage
Paycor's Customer Satisfaction score was rated the highest by customers who have used Paycor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Paycor Customer Satisfaction Score by Industry
Paycor's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Religious Institutions industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Paycor Customer Satisfaction Score by Industry",
"text": "Paycor's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Religious Institutions industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Paycor's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Paycor's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Paycor's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Paycor's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "Paycor's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Paycor's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Paycor's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Paycor's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Religious Institutions",
"groupId": 556,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
}
]
}Paycor Customer Satisfaction vs. Competitors
Compared to its competitors, Paycor's Customer Satisfaction score is rated right below Paychex.
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Paycor Customer Service
1.7/5
Paycor has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Paycor's Customer Service
Address
4811 Montgomery Rd, Cincinnati, OH 45212
Website
https://www.paycor.com/
Phone Number
(513) 381-0505
Paycor's Social Links
Quick Insights into Paycor Customer Service
Paycor's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Religious Institutions industry.
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Ranked Paycor Customer Service the Highest
Ranked Paycor Customer Service the Lowest
Paycor Customer Service Score by Gender
Male customers rated Paycor's Customer Service score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Paycor Customer Service Score by Ethnicity
Paycor's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paycor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Paycor Customer Service Score by Age
Paycor's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Paycor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Paycor Customer Service Score by Usage
Paycor's Customer Service score was rated the highest by customers who have used Paycor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Paycor Customer Service Score by Industry
Paycor's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Religious Institutions industry customers.
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Paycor Customer Service vs. Competitors
Compared to its competitors, Paycor's Customer Service score is rated right below Paychex.
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Paycor as an Employer
3.8/5
Paycor has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Paycor scored a -42 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Paycor would recommend the brand to a friend. ENPS measures how likely Paycor employees would recommend working at Paycor to a friend.
Net Promoter Score
-42
NPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
