-42
NPS
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CoAd
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About CoAd's Brand
CoAd provides integrated HR solutions, including payroll processing, benefits, compliance, and human resources administration.
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
CoAd NPS
CoAd's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether CoAd's customers would recommend using the product based on a scale of -100 to 100.
CoAd Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
CoAd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -39 | May 2024 | -39 |
Jul 2024 -41 | Jul 2024 | -41 |
Aug 2024 -45 | Aug 2024 | -45 |
Sep 2024 -48 | Sep 2024 | -48 |
Dec 2024 -46 | Dec 2024 | -46 |
Jan 2025 -42 | Jan 2025 | -42 |
Mar 2025 -42 | Mar 2025 | -42 |
Apr 2025 -39 | Apr 2025 | -39 |
Jun 2025 -41 | Jun 2025 | -41 |
Aug 2025 -43 | Aug 2025 | -43 |
Oct 2025 -40 | Oct 2025 | -40 |
Feb 2026 -42 | Feb 2026 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoAd NPS by Gender
Male customers rated CoAd's NPS 42 points higher than Female customers.
Male
-58
CoAd's NPS was rated -58 by Male customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Female
-100
CoAd's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CoAd NPS by Ethnicity
CoAd's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -91 | Caucasian | -91 |
Other -100 | Other | -100 |
CoAd NPS by Age
CoAd's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
CoAd NPS by Usage
CoAd's NPS was rated the highest by customers who have used CoAd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
2 to 5 Years -83 | 2 to 5 Years | -83 |
CoAd Customer Reviews
Out of the 2 CoAd customer reviews 0 were positive and 2 were constructive. CoAd customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CoAd Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of CoAd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoAd Customer Loyalty Score by Gender
Male customers rated CoAd's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CoAd.
Male
70%
Yes
Female
55%
Yes
CoAd Customer Loyalty Score by Ethnicity
CoAd's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CoAd.
67
out of 100
Caucasian
40
out of 100
Other
CoAd Customer Loyalty Score by Age
CoAd's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CoAd.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
46-50 40% | 46-50 | 40% |
CoAd Customer Loyalty Score by Usage
CoAd's Customer Loyalty score was rated the highest by customers who have used CoAd's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CoAd Customer Loyalty Score by Industry
CoAd's Customer Loyalty score was rated 33% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CoAd Product Quality
2.9/5
CoAd has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAd's overall Product Quality score rated by its users and customers.
CoAd Product Information
CoAd’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CoAd's product the highest.
- Website
- http://www.coadvantage.com
- Company Size
- 201-500 Employees
Industry
Business and Consumer Services
Quick Insights into CoAd Product Quality
CoAd's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked CoAd's Product Quality.
Ranked CoAd Product Quality the Highest
Ranked CoAd Product Quality the Lowest
CoAd Product Quality Score by Gender
Male customers rated CoAd's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CoAd.
Male
2.8/5
Female
2.5/5
CoAd Product Quality Score by Ethnicity
CoAd's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CoAd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
CoAd Product Quality Score by Age
CoAd's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CoAd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
46-50 1.7 | 46-50 | 1.7 |
CoAd Product Quality Score by Usage
CoAd's Product Quality score was rated the highest by customers who have used CoAd's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CoAd Product Quality Score by Industry
CoAd's Product Quality score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CoAd Pricing
CoAd ROI & Value For Money
2.8/5
CoAd has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAd's overall ROI score rated by its users and customers.
CoAd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CoAd ROI
CoAd's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked CoAd's ROI score.
Ranked CoAd ROI the Highest
Ranked CoAd ROI the Lowest
CoAd ROI Score by Gender
Male customers rated CoAd's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CoAd.
Male
2.7/5
Female
2.1/5
CoAd ROI Score by Ethnicity
CoAd's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CoAd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.8 | Other | 1.8 |
CoAd ROI Score by Age
CoAd's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CoAd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
46-50 1.7 | 46-50 | 1.7 |
CoAd ROI Score by Usage
CoAd's ROI score was rated the highest by customers who have used CoAd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CoAd ROI Score by Industry
CoAd's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CoAd Customer Satisfaction (CSAT)
CoAd Customer Satisfaction (CSAT) Score
39 / 100
CoAd has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
22%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CoAd Customer Satisfaction
CoAd's Customer Satisfaction score was rated highest by customers who have used CoAd's products/services for Less than 1 Year, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked CoAd's Customer Satisfaction.
Ranked CoAd Customer Satisfaction the Highest
Ranked CoAd Customer Satisfaction the Lowest
CoAd Customer Satisfaction Score by Gender
Female customers rated CoAd's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CoAd.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 25% | |
Very Dissatisfied | 38% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
CoAd Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CoAd's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CoAd.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CoAd Customer Satisfaction Score by Usage
CoAd's Customer Satisfaction score was rated 40 points by customers who have used CoAd's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CoAd Customer Service
2.7/5
CoAd has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAd's overall Customer Service score rated by its users and customers.
About CoAd's Customer Service
Address
3350 Buschwood Park Drive, Suite 200, Tampa, FL
Website
http://www.coadvantage.com
Phone Number
8889252990
Quick Insights into CoAd Customer Service
CoAd's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked CoAd's Customer Service score.
Ranked CoAd Customer Service the Highest
Ranked CoAd Customer Service the Lowest
CoAd Customer Service Score by Gender
Male customers rated CoAd's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CoAd.
Male
2.4/5
Female
2/5
CoAd Customer Service Score by Ethnicity
CoAd's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CoAd.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
CoAd Customer Service Score by Age
CoAd's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CoAd.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
46-50 1.6 | 46-50 | 1.6 |
CoAd Customer Service Score by Usage
CoAd's Customer Service score was rated the highest by customers who have used CoAd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CoAd Customer Service Score by Industry
CoAd's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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CoAd as an Employer
4.1/5
CoAd has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CoAd scored a -42 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of CoAd would recommend the brand to a friend. ENPS measures how likely CoAd employees would recommend working at CoAd to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
