48
NPS
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Constellation Software
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About Constellation Software's Brand
Constellation Software is an international provider of market leading software and services to a select number of industries. Among its major competitors, Constellation Software is ranked in 2nd place for NPS while Springboard Retail is 1st, and Red Hat is 3rd.Their current valuation is $30.30B
Brand at a Glance
67%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Constellation Software Ranking
- #1 / 4 of its competitors
Constellation Software NPS
Constellation Software's Net Promoter Score (NPS) is a 48 with 66% Promoters, 16% Passives, and 18% Detractors. Net Promoter Score tracks whether Constellation Software's customers would recommend using the product based on a scale of -100 to 100.
Constellation Software Overall NPS
| 66% | Promoters |
|---|---|
| 16% | Passives |
| 18% | Detractors |
Constellation Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 60 | Jul 2022 | 60 |
Aug 2022 62 | Aug 2022 | 62 |
Sep 2022 55 | Sep 2022 | 55 |
Nov 2022 52 | Nov 2022 | 52 |
Dec 2022 53 | Dec 2022 | 53 |
Aug 2023 48 | Aug 2023 | 48 |
Sep 2023 49 | Sep 2023 | 49 |
Oct 2023 45 | Oct 2023 | 45 |
Dec 2023 48 | Dec 2023 | 48 |
Apr 2024 49 | Apr 2024 | 49 |
Jul 2024 45 | Jul 2024 | 45 |
Jul 2025 46 | Jul 2025 | 46 |
How Other Brands Compare
Constellation Software is ranked first for NPS among its competitors. Red Hat and Block come in second and third, with Oracle coming in at #4. Among those competitors, it is the most valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Constellation Software NPS by Usage
Constellation Software's NPS was rated 89 points by customers who have used Constellation Software's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 89 | 5 to 10 Years | 89 |
Constellation Software NPS vs. Competitors
Compared to its competitors, Constellation Software's NPS is rated right above Red Hat, and is preceded by Springboard Retail.
| COMPANY | NPS Score | |
|---|---|---|
 | Springboard Retail | 60 |
| Constellation Software | 48 |
 | Red Hat | 38 |
 | Block | 25 |
 | Sage | 20 |
 | Oracle | 11 |
 | OpenText | 8 |
 | Boston Logic | N/A |
 | Tyler | N/A |
Constellation Software Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Constellation Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Constellation Software Customer Loyalty vs. Competitors
Compared to its competitors, Constellation Software's Customer Loyalty score is rated right above Sage, and is preceded by Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Red Hat | 78% |
| Block | 75% |
| OpenText | 74% |
| Oracle | 72% |
| Constellation Software | 67% |
| Sage | 67% |
| Springboard Retail | N/A |
| Boston Logic | N/A |
| Tyler | N/A |
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Constellation Software Product Quality
4.2/5
Constellation Software has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Constellation Software Product Information
Constellation Software’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.csisoftware.com/
- Company Size
- 51-200 Employees
Industry
Professional Services
Constellation Software Product Quality vs. Competitors
Compared to its competitors, Constellation Software's Product Quality score is rated right above Red Hat, and is preceded by Springboard Retail.
| COMPANY | Product Quality Score | |
|---|---|---|
| Springboard Retail | 4.2/5 |
| Constellation Software | 4.2/5 |
| Red Hat | 4/5 |
| Oracle | 3.7/5 |
| Sage | 3.6/5 |
| Block | 3.6/5 |
| OpenText | 3.3/5 |
| Boston Logic | N/A |
| Tyler | N/A |
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Constellation Software Pricing
Constellation Software ROI & Value For Money
4.3/5
Constellation Software has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Constellation Software Pricing vs. Competitors
Compared to its competitors, Constellation Software's ROI score is rated right above Red Hat.
| COMPANY | Pricing Score | |
|---|---|---|
| Constellation Software | 4.3/5 |
| Red Hat | 4/5 |
| Springboard Retail | 3.8/5 |
| Oracle | 3.7/5 |
| Block | 3.6/5 |
| Sage | 3.5/5 |
| OpenText | 3.5/5 |
| Boston Logic | N/A |
| Tyler | N/A |
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Constellation Software Customer Satisfaction (CSAT)
Constellation Software Customer Satisfaction (CSAT) Score
82 / 100
Constellation Software has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Constellation Software Customer Satisfaction vs. Competitors
Compared to its competitors, Constellation Software's Customer Satisfaction score is rated right above Red Hat.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Constellation Software | 82% |
| Red Hat | 76% |
| Oracle | 67% |
| Block | 63% |
| Sage | 60% |
| OpenText | 60% |
| Springboard Retail | 0% |
| Boston Logic | 0% |
| Tyler | 0% |
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Constellation Software Customer Service
4.4/5
Constellation Software has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Constellation Software's Customer Service
Address
#1200 - 20 Adelaide Street East, Toronto M5C 2T6 Canada
Website
https://www.csisoftware.com/
Phone Number
301-459-8880
Constellation Software Customer Service vs. Competitors
Compared to its competitors, Constellation Software's Customer Service score is rated right above Red Hat, and is preceded by Springboard Retail.
| COMPANY | Customer Service Score | |
|---|---|---|
| Springboard Retail | 5/5 |
| Constellation Software | 4.4/5 |
| Red Hat | 4/5 |
| Oracle | 3.6/5 |
| Sage | 3.6/5 |
| OpenText | 3.6/5 |
| Block | 3.4/5 |
| Boston Logic | N/A |
| Tyler | N/A |
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Constellation Software as an Employer
3.5/5
Constellation Software has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Constellation Software scored a 48 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Constellation Software would recommend the brand to a friend. ENPS measures how likely Constellation Software employees would recommend working at Constellation Software to a friend.
Net Promoter Score
48
NPS Score
| 66% | Promoters |
|---|---|
| 16% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 40% | Promoters |
|---|---|
| 31% | Passive |
| 29% | Detractors |
