100
NPS
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Interact Intranet
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About Interact Intranet's Brand
Global intranet software provider
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Interact Intranet NPS
Interact Intranet's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Interact Intranet's customers would recommend using the product based on a scale of -100 to 100.
Interact Intranet Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Interact Intranet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interact Intranet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Interact Intranet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interact Intranet Product Quality
4.5/5
Interact Intranet has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interact Intranet's overall Product Quality score rated by its users and customers.
Interact Intranet Product Information
Interact Intranet serves markets in the United States and Canada. Interact Intranet supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Interact Intranet’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Intranet Software
Digital Workplace Software
Interact Intranet Pricing
Interact Intranet ROI & Value For Money
4.6/5
Interact Intranet has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Interact Intranet's overall ROI score rated by its users and customers.
Interact Intranet Pricing Plans
Interact Intranet has a pricing structure that accommodates medium and large businesses.
Who Uses Interact Intranet?
Medium Businesses
Large Enterprises
Interact Intranet Customer Satisfaction (CSAT)
Interact Intranet Customer Satisfaction (CSAT) Score
100 / 100
Interact Intranet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interact Intranet Customer Service
5/5
Interact Intranet has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Interact Intranet's Customer Service
Address
21 W 46th St. 16th FL, New York City, NY
Website
http://www.interact-intranet.com
Phone Number
(646)564-5775
Consumer vs. Employees
Interact Intranet scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Interact Intranet would recommend the brand to a friend. ENPS measures how likely Interact Intranet employees would recommend working at Interact Intranet to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
