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NPS
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Sync.com
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About Sync.com's Brand
Most cloud storage providers differ from Sync because they can access, scan and read your files. Among its major competitors, Sync.com is ranked in 6th place for NPS while Unitrends is 1st, and Google is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Sync.com Ranking
- #4 / 4 of its competitors
Sync.com NPS
Sync.com's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Sync.com's customers would recommend using the product based on a scale of -100 to 100.
Sync.com Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Sync.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 0 | May 2020 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
Jul 2023 -29 | Jul 2023 | -29 |
Jun 2024 -13 | Jun 2024 | -13 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
Sync.com is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with Dropbox coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sync.com NPS by Gender
Sync.com's NPS was rated -34 by Male customers on Comparably.
Male
-34
Sync.com's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Sync.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sync.com NPS by Usage
Sync.com's NPS was rated -34 points by customers who have used Sync.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Sync.com NPS vs. Competitors
Compared to its competitors, Sync.com's NPS is rated right above Groupware Technology, and is preceded by Dropbox.
| COMPANY | NPS Score | |
|---|---|---|
 | Unitrends | 57 |
 | 42 | |
 | Microsoft | 38 |
 | Code42 | 25 |
 | Dropbox | 21 |
| Sync.com | 0 |
 | Groupware Technology | N/A |
 | Mega Limited | -100 |
Sync.com Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Sync.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sync.com Customer Loyalty Score by Gender
Sync.com's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sync.com Customer Loyalty Score by Usage
Sync.com's Customer Loyalty score was rated 100% by customers who have used Sync.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sync.com Customer Loyalty vs. Competitors
Compared to its competitors, Sync.com's Customer Loyalty score is rated right above Google, and is preceded by Mega Limited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Unitrends | 100% |
| Mega Limited | 100% |
| Sync.com | 89% |
| 87% | |
| Microsoft | 84% |
| Code42 | 79% |
| Dropbox | 74% |
| Groupware Technology | N/A |
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Sync.com Product Quality
3.5/5
Sync.com has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Sync.com Product Information
Sync.com’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.sync.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Government & Legal
Productivity
SaaS
Quick Insights into Sync.com Product Quality
Sync.com's Product Quality score was rated highest by Male customers.
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Ranked Sync.com Product Quality the Highest
Sync.com Product Quality Score by Gender
Sync.com's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Sync.com Product Quality Score by Usage
Sync.com's Product Quality score was rated 2.6 stars by customers who have used Sync.com's products/services for Less than 1 Year.
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Sync.com Product Quality vs. Competitors
Compared to its competitors, Sync.com's Product Quality score is rated right above Mega Limited, and is preceded by Dropbox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Unitrends | 4.3/5 |
| 4.1/5 | |
| Code42 | 4.1/5 |
| Microsoft | 4.1/5 |
| Dropbox | 3.8/5 |
| Sync.com | 3.5/5 |
| Mega Limited | 1.5/5 |
| Groupware Technology | N/A |
Unlock Sync.com Product Quality vs. Competitors Data
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Sync.com Pricing
Sync.com ROI & Value For Money
3.1/5
Sync.com has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Sync.com ROI
Sync.com's ROI score was rated highest by Male customers.
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Ranked Sync.com ROI the Highest
Sync.com ROI Score by Gender
Sync.com's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Sync.com ROI Score by Usage
Sync.com's ROI score was rated 2.6 stars by customers who have used Sync.com's products/services for Less than 1 Year.
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Sync.com Pricing vs. Competitors
Compared to its competitors, Sync.com's ROI score is rated right above Mega Limited, and is preceded by Dropbox.
| COMPANY | Pricing Score | |
|---|---|---|
| Unitrends | 4.2/5 |
| 4/5 | |
| Microsoft | 4/5 |
| Code42 | 3.8/5 |
| Dropbox | 3.8/5 |
| Sync.com | 3.1/5 |
| Mega Limited | 1.5/5 |
| Groupware Technology | N/A |
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Sync.com Customer Satisfaction (CSAT)
Sync.com Customer Satisfaction (CSAT) Score
60 / 100
Sync.com has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sync.com Customer Satisfaction
Sync.com's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sync.com Customer Satisfaction the Highest
Sync.com Customer Satisfaction Score by Gender
Sync.com's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Sync.com Customer Satisfaction vs. Competitors
Compared to its competitors, Sync.com's Customer Satisfaction score is rated right above Mega Limited, and is preceded by Dropbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unitrends | 100% |
| 81% | |
| Microsoft | 80% |
| Code42 | 80% |
| Dropbox | 67% |
| Sync.com | 60% |
| Mega Limited | 0% |
| Groupware Technology | 0% |
Unlock Sync.com Customer Satisfaction vs. Competitors Data
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Sync.com Customer Service
3.3/5
Sync.com has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sync.com's Customer Service
Address
7030 Woodbine Ave., Suite 900, Ontario, L3R 6G2 Canada
Website
https://www.sync.com/
Quick Insights into Sync.com Customer Service
Sync.com's Customer Service score was rated highest by Male customers.
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Ranked Sync.com Customer Service the Highest
Sync.com Customer Service Score by Gender
Sync.com's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Sync.com Customer Service Score by Usage
Sync.com's Customer Service score was rated 2.6 stars by customers who have used Sync.com's products/services for Less than 1 Year.
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Sync.com Customer Service vs. Competitors
Compared to its competitors, Sync.com's Customer Service score is rated right above Code42, and is preceded by Dropbox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Unitrends | 4/5 |
| 4/5 | |
| Microsoft | 4/5 |
| Dropbox | 3.6/5 |
| Sync.com | 3.3/5 |
| Code42 | 3.2/5 |
| Mega Limited | 1.5/5 |
| Groupware Technology | N/A |
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Sync.com as an Employer
Consumer vs. Employees
Sync.com scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sync.com would recommend the brand to a friend. ENPS measures how likely Sync.com employees would recommend working at Sync.com to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
