57
NPS
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Unitrends
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About Unitrends' Brand
"Unitrends offers data protection appliances for protecting and restoring critical data and systems for physical, virtual and cloud based applications." Among its major competitors, Unitrends is ranked in 2nd place for NPS while Infrascale is 1st, and Arcserve is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Unitrends Ranking
- #1 / 4 of its competitors
Unitrends NPS
Unitrends's Net Promoter Score (NPS) is a 57 with 70% Promoters, 17% Passives, and 13% Detractors. Net Promoter Score tracks whether Unitrends's customers would recommend using the product based on a scale of -100 to 100.
Unitrends Overall NPS
| 70% | Promoters |
|---|---|
| 17% | Passives |
| 13% | Detractors |
Unitrends NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Jan 2022 55 | Jan 2022 | 55 |
Sep 2022 56 | Sep 2022 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unitrends NPS by Usage
Unitrends's NPS was rated 0 points by customers who have used Unitrends's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Unitrends NPS vs. Competitors
Compared to its competitors, Unitrends's NPS is rated right above Arcserve, and is preceded by Infrascale.
| COMPANY | NPS Score | |
|---|---|---|
 | Infrascale | 100 |
| Unitrends | 57 |
 | Arcserve | 50 |
 | Zerto | 47 |
 | Acronis | 37 |
 | VMware | 31 |
 | Datto | 14 |
 | Cohesity | -6 |
 | Axcient | -23 |
 | StorageCraft Technology Corporation | -100 |
Unitrends Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Unitrends users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unitrends Customer Loyalty vs. Competitors
Compared to its competitors, Unitrends's Customer Loyalty score is rated right above Arcserve, and is preceded by Infrascale.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Infrascale | 100% |
| Unitrends | 100% |
| Arcserve | 85% |
| Zerto | 81% |
| VMware | 79% |
| Axcient | 73% |
| Datto | 71% |
| Acronis | 70% |
| Cohesity | 66% |
| StorageCraft Technology Corporation | 10% |
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Unitrends Product Quality
4.3/5
Unitrends has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Unitrends Product Information
Unitrends serves markets in the United States, Australia, Canada, and United Kingdom. Unitrends supports Web devices and offers products for small and medium sized businesses.
Unitrends’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unitrends's product the highest.
- Website
- http://www.unitrends.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
SaaS
Languages Supported
English
Product Type
Business Continuity Software
Backup Software
Server Backup Software
Managed Service Providers (MSP) Software
Quick Insights into Unitrends Product Quality
Unitrends's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Unitrends Product Quality the Highest
Unitrends Product Quality Score by Usage
Unitrends's Product Quality score was rated 4.6 stars by customers who have used Unitrends's products/services for Less than 1 Year.
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Unitrends Product Quality Score by Industry
Unitrends's Product Quality score was rated 5 stars by Tech industry customers.
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Unitrends Product Quality vs. Competitors
Compared to its competitors, Unitrends's Product Quality score is rated right above VMware, and is preceded by Zerto.
| COMPANY | Product Quality Score | |
|---|---|---|
| Infrascale | 5/5 |
| Zerto | 4.4/5 |
| Unitrends | 4.3/5 |
| VMware | 4/5 |
| StorageCraft Technology Corporation | 4/5 |
| Acronis | 3.9/5 |
| Datto | 3.8/5 |
| Arcserve | 3.6/5 |
| Axcient | 3.5/5 |
| Cohesity | 3.3/5 |
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Unitrends Pricing
Unitrends ROI & Value For Money
4.2/5
Unitrends has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Unitrends Pricing Plans
Unitrends has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Unitrends?
Small Businesses
Medium Businesses
Quick Insights into Unitrends ROI
Unitrends's ROI score was rated highest by customers from the Tech industry.
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Ranked Unitrends ROI the Highest
Unitrends ROI Score by Industry
Unitrends's ROI score was rated 4.6 stars by Tech industry customers.
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Unitrends Pricing vs. Competitors
Compared to its competitors, Unitrends's ROI score is rated right above Zerto, and is preceded by Infrascale.
| COMPANY | Pricing Score | |
|---|---|---|
| Infrascale | 5/5 |
| Unitrends | 4.2/5 |
| Zerto | 4.2/5 |
| Acronis | 3.9/5 |
| VMware | 3.8/5 |
| Arcserve | 3.6/5 |
| Datto | 3.6/5 |
| Cohesity | 3.5/5 |
| Axcient | 3.4/5 |
| StorageCraft Technology Corporation | 2/5 |
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Unitrends Customer Satisfaction (CSAT)
Unitrends Customer Satisfaction (CSAT) Score
100 / 100
Unitrends has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unitrends Customer Satisfaction vs. Competitors
Compared to its competitors, Unitrends's Customer Satisfaction score is rated right above Arcserve, and is preceded by Infrascale.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Infrascale | 100% |
| Unitrends | 100% |
| Arcserve | 100% |
| Zerto | 100% |
| VMware | 76% |
| Datto | 60% |
| Axcient | 60% |
| Cohesity | 53% |
| Acronis | 46% |
| StorageCraft Technology Corporation | 0% |
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Unitrends Customer Service
4/5
Unitrends has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Unitrends's Customer Service
Address
200 Wheeler Road, Burlington, MA 01803
Website
http://www.unitrends.com
Phone Number
1-866-359-5411
Unitrends's Social Links
Unitrends Customer Service vs. Competitors
Compared to its competitors, Unitrends's Customer Service score is rated right above Zerto, and is preceded by Infrascale.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infrascale | 5/5 |
| Unitrends | 4/5 |
| Zerto | 4/5 |
| VMware | 3.8/5 |
| Axcient | 3.7/5 |
| Arcserve | 3.6/5 |
| Acronis | 3.6/5 |
| Datto | 3.5/5 |
| Cohesity | 3.4/5 |
| StorageCraft Technology Corporation | 1.5/5 |
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Unitrends as an Employer
4.5/5
Unitrends has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Unitrends scored a 57 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Unitrends would recommend the brand to a friend. ENPS measures how likely Unitrends employees would recommend working at Unitrends to a friend.
Net Promoter Score
57
NPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 65% | Promoters |
|---|---|
| 23% | Passive |
| 12% | Detractors |
