47
NPS
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Zerto
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About Zerto's Brand
Zerto provides enterprise-class business continuity and disaster recovery (BCDR) solutions for virtualized infrastructure and cloud. Among its major competitors, Zerto is ranked in 4th place for NPS while Nasuni is 1st, and Unitrends is 2nd.Their current valuation is $400.00M
Brand at a Glance
81%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Zerto CMO
Zerto Ranking
- #2 / 4 of its competitors
Zerto NPS
Zerto's Net Promoter Score (NPS) is a 47 with 68% Promoters, 11% Passives, and 21% Detractors. Net Promoter Score tracks whether Zerto's customers would recommend using the product based on a scale of -100 to 100.
Zerto Overall NPS
| 68% | Promoters |
|---|---|
| 11% | Passives |
| 21% | Detractors |
Zerto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 50 | Aug 2020 | 50 |
Aug 2021 48 | Aug 2021 | 48 |
Dec 2021 43 | Dec 2021 | 43 |
Jan 2022 45 | Jan 2022 | 45 |
Feb 2022 45 | Feb 2022 | 45 |
May 2022 46 | May 2022 | 46 |
Sep 2022 48 | Sep 2022 | 48 |
Nov 2022 48 | Nov 2022 | 48 |
How Other Brands Compare
Zerto is ranked second for NPS among its competitors. Commvault and Fortinet come in first and third, with Rubrik, Inc. coming in at #4. Among those competitors, it is the lowest valued company behind Fortinet.
Zerto |  Fortinet |  Rubrik, Inc. |  Commvault | |
| Global Ranking | #- | #275 | #- | #- |
| NPS | 47 | 42 | 31 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $400.00M | $27.91B | $3.30B | $3.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zerto NPS by Gender
Zerto's NPS was rated 100 by Male customers on Comparably.
Male
100
Zerto's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Zerto's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zerto NPS by Ethnicity
Zerto's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Zerto NPS by Usage
Zerto's NPS was rated the highest by customers who have used Zerto's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Zerto NPS vs. Competitors
Compared to its competitors, Zerto's NPS is rated right above Fortinet, and is preceded by Commvault.
| COMPANY | NPS Score | |
|---|---|---|
 | Nasuni | 66 |
 | Unitrends | 57 |
| Commvault | 49 |
| Zerto | 47 |
| Fortinet | 42 |
| Rubrik, Inc. | 31 |
 | Delphix | 19 |
 | Vision Solutions | N/A |
 | StorageCraft Technology Corporation | -100 |
Zerto Customer Reviews
Out of the 2 Zerto customer reviews 2 were positive and 0 were constructive. Zerto customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Zerto Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Zerto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zerto Customer Loyalty Score by Gender
Zerto's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Zerto Customer Loyalty Score by Ethnicity
Zerto's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zerto.
100
out of 100
Caucasian
Zerto Customer Loyalty Score by Usage
Zerto's Customer Loyalty score was rated 100% by customers who have used Zerto's products/services for 2 to 5 Years.
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Zerto Customer Loyalty vs. Competitors
Compared to its competitors, Zerto's Customer Loyalty score is rated right above StorageCraft Technology Corporation, and is preceded by Fortinet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Unitrends | 100% |
| Delphix | 89% |
| Nasuni | 85% |
| Rubrik, Inc. | 85% |
| Commvault | 83% |
| Fortinet | 82% |
| Zerto | 81% |
| StorageCraft Technology Corporation | 10% |
| Vision Solutions | N/A |
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Zerto Product Quality
4.4/5
Zerto has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Zerto Product Information
Zerto serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Zerto supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Zerto’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zerto's product the highest. Reviewers from the Telecommunications industry rated Zerto the lowest at 4.7.
- Website
- http://www.zerto.com
- Company Size
- 501-1,000 Employees
Industry
Big Data
Enterprise
Hardware and Devices
SaaS
Virtual Reality
Languages Supported
English
Product Type
Business Continuity Software
Backup Software
Quick Insights into Zerto Product Quality
Zerto's Product Quality score was rated highest by customers who have used Zerto's products/services for 1 to 2 Years, and rated lowest by customers who have used Zerto's products/services for 2 to 5 Years.
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Ranked Zerto Product Quality the Highest
Ranked Zerto Product Quality the Lowest
Zerto Product Quality Score by Gender
Zerto's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Zerto Product Quality Score by Ethnicity
Zerto's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zerto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Zerto Product Quality Score by Usage
Zerto's Product Quality score was rated the highest by customers who have used Zerto's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Zerto Product Quality Score by Industry
Zerto's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Zerto Product Quality vs. Competitors
Compared to its competitors, Zerto's Product Quality score is rated right above Unitrends.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zerto | 4.4/5 |
| Unitrends | 4.3/5 |
| Fortinet | 4.2/5 |
| Delphix | 4.1/5 |
| Rubrik, Inc. | 4.1/5 |
| StorageCraft Technology Corporation | 4/5 |
| Commvault | 3.9/5 |
| Nasuni | 3.3/5 |
| Vision Solutions | N/A |
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Zerto Pricing
Zerto ROI & Value For Money
4.2/5
Zerto has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Zerto Pricing Plans
Zerto has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Zerto?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zerto ROI
Zerto's ROI score was rated highest by Caucasian customers.
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Ranked Zerto ROI the Highest
Zerto ROI Score by Gender
Zerto's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Zerto ROI Score by Ethnicity
Zerto's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zerto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Zerto ROI Score by Usage
Zerto's ROI score was rated 3.6 stars by customers who have used Zerto's products/services for 2 to 5 Years.
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Zerto ROI Score by Industry
Zerto's ROI score was rated 4.5 stars by Tech industry customers.
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Zerto Pricing vs. Competitors
Compared to its competitors, Zerto's ROI score is rated right above Delphix, and is preceded by Unitrends.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Unitrends | 4.2/5 |
| Zerto | 4.2/5 |
| Delphix | 4.1/5 |
| Commvault | 4/5 |
| Rubrik, Inc. | 3.9/5 |
| Nasuni | 3/5 |
| StorageCraft Technology Corporation | 2/5 |
| Vision Solutions | N/A |
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Zerto Customer Satisfaction (CSAT)
Zerto Customer Satisfaction (CSAT) Score
100 / 100
Zerto has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zerto Customer Satisfaction
Zerto's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Zerto Customer Satisfaction the Highest
Zerto Customer Satisfaction Score by Gender
Zerto's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Zerto Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zerto's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Zerto Customer Satisfaction vs. Competitors
Compared to its competitors, Zerto's Customer Satisfaction score is rated right above Fortinet, and is preceded by Unitrends.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unitrends | 100% |
| Zerto | 100% |
| Fortinet | 83% |
| Delphix | 83% |
| Rubrik, Inc. | 73% |
| Commvault | 67% |
| Nasuni | 50% |
| StorageCraft Technology Corporation | 0% |
| Vision Solutions | 0% |
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Zerto Customer Service
4/5
Zerto has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Zerto's Customer Service
Address
27-43 Wormwood Street, Suite 530, Boston, MA
Website
http://www.zerto.com
Phone Number
972 0 796 2136
Quick Insights into Zerto Customer Service
Zerto's Customer Service score was rated highest by Caucasian customers.
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Ranked Zerto Customer Service the Highest
Zerto Customer Service Score by Gender
Zerto's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Zerto Customer Service Score by Ethnicity
Zerto's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zerto.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Zerto Customer Service Score by Usage
Zerto's Customer Service score was rated 3.6 stars by customers who have used Zerto's products/services for 2 to 5 Years.
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Zerto Customer Service vs. Competitors
Compared to its competitors, Zerto's Customer Service score is rated right above Delphix, and is preceded by Unitrends.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Unitrends | 4/5 |
| Zerto | 4/5 |
| Delphix | 4/5 |
| Commvault | 4/5 |
| Rubrik, Inc. | 3.9/5 |
| Nasuni | 3.6/5 |
| StorageCraft Technology Corporation | 1.5/5 |
| Vision Solutions | N/A |
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Consumer vs. Employees
Zerto scored a 47 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Zerto would recommend the brand to a friend. ENPS measures how likely Zerto employees would recommend working at Zerto to a friend.
Net Promoter Score
47
NPS Score
| 68% | Promoters |
|---|---|
| 11% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
