19
NPS
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Delphix
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About Delphix's Brand
Among its major competitors, Delphix is ranked in 3rd place for NPS while Zerto is 1st, and VMware is 2nd.Their current valuation is $981.00M
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Delphix CMO
Delphix Ranking
- #3 / 4 of its competitors
Delphix NPS
Delphix's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Delphix's customers would recommend using the product based on a scale of -100 to 100.
Delphix Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Delphix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 20 | Mar 2021 | 20 |
Apr 2022 33 | Apr 2022 | 33 |
Sep 2022 22 | Sep 2022 | 22 |
Nov 2022 30 | Nov 2022 | 30 |
May 2024 18 | May 2024 | 18 |
How Other Brands Compare
Delphix is ranked third for NPS among its competitors. Zerto and VMware come in first and second, with Actifio coming in at #4. Among those competitors, it is the third most valued company behind VMware.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delphix NPS vs. Competitors
Compared to its competitors, Delphix's NPS is rated right above Veeam Software, and is preceded by VMware.
| COMPANY | NPS Score | |
|---|---|---|
 | Zerto | 47 |
 | VMware | 31 |
| Delphix | 19 |
 | Veeam Software | 6 |
 | Actifio | N/A |
 | Catalogic Software | N/A |
Delphix Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Delphix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Delphix Customer Loyalty vs. Competitors
Compared to its competitors, Delphix's Customer Loyalty score is rated right above Zerto.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delphix | 89% |
| Zerto | 81% |
| VMware | 79% |
| Veeam Software | 60% |
| Actifio | N/A |
| Catalogic Software | N/A |
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Delphix Product Quality
4.1/5
Delphix has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Delphix Product Information
Delphix’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.delphix.com/
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
SaaS
Delphix Product Quality vs. Competitors
Compared to its competitors, Delphix's Product Quality score is rated right above VMware, and is preceded by Zerto.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zerto | 4.4/5 |
| Delphix | 4.1/5 |
| VMware | 4/5 |
| Veeam Software | 3.7/5 |
| Actifio | N/A |
| Catalogic Software | N/A |
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Delphix Pricing
Delphix ROI & Value For Money
4.1/5
Delphix has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Delphix Pricing vs. Competitors
Compared to its competitors, Delphix's ROI score is rated right above VMware, and is preceded by Zerto.
| COMPANY | Pricing Score | |
|---|---|---|
| Zerto | 4.2/5 |
| Delphix | 4.1/5 |
| VMware | 3.8/5 |
| Veeam Software | 3.7/5 |
| Actifio | N/A |
| Catalogic Software | N/A |
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Delphix Customer Satisfaction (CSAT)
Delphix Customer Satisfaction (CSAT) Score
83 / 100
Delphix has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delphix Customer Satisfaction vs. Competitors
Compared to its competitors, Delphix's Customer Satisfaction score is rated right above VMware, and is preceded by Zerto.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zerto | 100% |
| Delphix | 83% |
| VMware | 76% |
| Veeam Software | 60% |
| Actifio | 0% |
| Catalogic Software | 0% |
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Delphix Customer Service
4/5
Delphix has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Delphix's Customer Service
Address
275 Middlefield Road, 94025
Website
http://www.delphix.com/
Phone Number
1-650-494-1645
Delphix's Social Links
Delphix Customer Service vs. Competitors
Compared to its competitors, Delphix's Customer Service score is rated right above VMware, and is preceded by Zerto.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zerto | 4/5 |
| Delphix | 4/5 |
| VMware | 3.8/5 |
| Veeam Software | 3.7/5 |
| Actifio | N/A |
| Catalogic Software | N/A |
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Delphix as an Employer
3.0/5
Delphix has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Delphix scored a 19 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Delphix would recommend the brand to a friend. ENPS measures how likely Delphix employees would recommend working at Delphix to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
