6
NPS
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Veeam Software
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About Veeam Software's Brand
Veeam, the #1 global market leader in data resilience, believes every business should control all their data whenever and wherever they need it. We’re obsessed with creating innovative ways to help our customers achieve data resilience. We do that by offering purpose-built solutions that provide data backup, data recovery, data portability, data security, and data intelligence. Headquartered in Seattle, with offices in more than 30 countries, Veeam protects Since then we’ve grown to more than 5000 Veeamers worldwide, all working towards the goal of making the internet safer. And we’re just getting started. At our core, we’re still fueled by that same obsession to keep pushing forward — to protect the data that keeps society running. This is work that gives us purpose. We’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day. Come explore a career in tech with us and visit careers.veeam.com Among its major competitors, Veeam Software is ranked in 11th place for NPS while Barracuda Networks is 1st, and Arcserve is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Veeam Software CMO
Veeam Software Ranking
- #4 / 4 of its competitors
Veeam Software NPS
Veeam Software's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether Veeam Software's customers would recommend using the product based on a scale of -100 to 100.
Veeam Software Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
Veeam Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 60 | Aug 2021 | 60 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 57 | Jan 2022 | 57 |
May 2022 38 | May 2022 | 38 |
Feb 2023 22 | Feb 2023 | 22 |
Mar 2023 30 | Mar 2023 | 30 |
Jul 2023 8 | Jul 2023 | 8 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 6 | Nov 2023 | 6 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 5 | Apr 2024 | 5 |
Sep 2024 6 | Sep 2024 | 6 |
How Other Brands Compare
Veeam Software is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with IBM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veeam Software NPS by Gender
Veeam Software's NPS was rated -75 by Male customers on Comparably.
Male
-75
Veeam Software's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
Veeam Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Veeam Software NPS by Usage
Veeam Software's NPS was rated -67 points by customers who have used Veeam Software's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Veeam Software NPS vs. Competitors
Compared to its competitors, Veeam Software's NPS is rated right above Vision Solutions, and is preceded by Symantec.
| COMPANY | NPS Score | |
|---|---|---|
 | Barracuda Networks | 56 |
 | Arcserve | 50 |
 | Commvault | 49 |
 | 42 | |
 | Microsoft | 38 |
 | Acronis | 37 |
 | Rubrik, Inc. | 31 |
 | IBM | 26 |
 | Dell Technologies | 17 |
 | Symantec | 15 |
| Veeam Software | 6 |
 | Vision Solutions | N/A |
 | AWS/Benchmark | N/A |
 | Quest Software | -15 |
Veeam Software Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Veeam Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veeam Software Customer Loyalty Score by Gender
Veeam Software's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
Veeam Software Customer Loyalty Score by Usage
Veeam Software's Customer Loyalty score was rated 10% by customers who have used Veeam Software's products/services for Less than 1 Year.
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Veeam Software Customer Loyalty Score by Industry
Veeam Software's Customer Loyalty score was rated 40% by Tech industry customers.
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Veeam Software Customer Loyalty vs. Competitors
Compared to its competitors, Veeam Software's Customer Loyalty score is rated right above Quest Software, and is preceded by Symantec.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Arcserve | 85% |
| Rubrik, Inc. | 85% |
| Microsoft | 84% |
| Commvault | 83% |
| IBM | 79% |
| Dell Technologies | 78% |
| Barracuda Networks | 74% |
| Acronis | 70% |
| Symantec | 68% |
| Veeam Software | 60% |
| Quest Software | 59% |
| Vision Solutions | N/A |
| AWS/Benchmark | N/A |
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Veeam Software Product Quality
3.7/5
Veeam Software has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Veeam Software Product Information
Veeam Software’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Veeam Software's product the highest.
- Website
- http://www.veeam.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Quick Insights into Veeam Software Product Quality
Veeam Software's Product Quality score was rated highest by Male customers.
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Ranked Veeam Software Product Quality the Highest
Veeam Software Product Quality Score by Gender
Veeam Software's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Veeam Software Product Quality Score by Usage
Veeam Software's Product Quality score was rated 2.3 stars by customers who have used Veeam Software's products/services for Less than 1 Year.
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Veeam Software Product Quality Score by Industry
Veeam Software's Product Quality score was rated 1.8 stars by Tech industry customers.
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Veeam Software Product Quality vs. Competitors
Compared to its competitors, Veeam Software's Product Quality score is rated right above Arcserve, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| 4.1/5 | |
| Microsoft | 4.1/5 |
| Rubrik, Inc. | 4.1/5 |
| Acronis | 3.9/5 |
| Commvault | 3.9/5 |
| IBM | 3.8/5 |
| Veeam Software | 3.7/5 |
| Arcserve | 3.6/5 |
| Symantec | 3.6/5 |
| Dell Technologies | 3.5/5 |
| Quest Software | 3.2/5 |
| Vision Solutions | N/A |
| AWS/Benchmark | N/A |
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Veeam Software Pricing
Veeam Software ROI & Value For Money
3.7/5
Veeam Software has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Veeam Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Veeam Software ROI
Veeam Software's ROI score was rated highest by Male customers.
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Ranked Veeam Software ROI the Highest
Veeam Software ROI Score by Gender
Veeam Software's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Veeam Software ROI Score by Usage
Veeam Software's ROI score was rated 1.8 stars by customers who have used Veeam Software's products/services for Less than 1 Year.
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Veeam Software ROI Score by Industry
Veeam Software's ROI score was rated 1.5 stars by Tech industry customers.
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Veeam Software Pricing vs. Competitors
Compared to its competitors, Veeam Software's ROI score is rated right above Arcserve, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Barracuda Networks | 4.2/5 |
| 4/5 | |
| Commvault | 4/5 |
| Microsoft | 4/5 |
| Acronis | 3.9/5 |
| Rubrik, Inc. | 3.9/5 |
| IBM | 3.8/5 |
| Veeam Software | 3.7/5 |
| Arcserve | 3.6/5 |
| Dell Technologies | 3.5/5 |
| Symantec | 3.5/5 |
| Quest Software | 3.1/5 |
| Vision Solutions | N/A |
| AWS/Benchmark | N/A |
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Veeam Software Customer Satisfaction (CSAT)
Veeam Software Customer Satisfaction (CSAT) Score
60 / 100
Veeam Software has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veeam Software Customer Satisfaction
Veeam Software's Customer Satisfaction score was rated highest by customers who have used Veeam Software's products/services for Less than 1 Year.
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Ranked Veeam Software Customer Satisfaction the Highest
Veeam Software Customer Satisfaction Score by Gender
Veeam Software's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 75% | |
Very Dissatisfied | 0% |
Veeam Software Customer Satisfaction Score by Usage
Veeam Software's Customer Satisfaction score was rated 33 points by customers who have used Veeam Software's products/services for Less than 1 Year.
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Veeam Software Customer Satisfaction Score by Industry
Veeam Software's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"label": "Tech",
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}Veeam Software Customer Satisfaction vs. Competitors
Compared to its competitors, Veeam Software's Customer Satisfaction score is rated right above Quest Software, and is preceded by Commvault.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Arcserve | 100% |
| 81% | |
| Microsoft | 80% |
| IBM | 76% |
| Rubrik, Inc. | 73% |
| Dell Technologies | 68% |
| Commvault | 67% |
| Veeam Software | 60% |
| Quest Software | 53% |
| Acronis | 46% |
| Symantec | 43% |
| Vision Solutions | 0% |
| AWS/Benchmark | 0% |
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Veeam Software Customer Service
3.7/5
Veeam Software has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Veeam Software's Customer Service
Address
3000 Carillon Point, Kirkland, WA 98033
Website
http://www.veeam.com
Veeam Software's Social Links
Quick Insights into Veeam Software Customer Service
Veeam Software's Customer Service score was rated highest by customers who have used Veeam Software's products/services for Less than 1 Year.
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Ranked Veeam Software Customer Service the Highest
Veeam Software Customer Service Score by Gender
Veeam Software's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Veeam Software Customer Service Score by Usage
Veeam Software's Customer Service score was rated 2.1 stars by customers who have used Veeam Software's products/services for Less than 1 Year.
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Veeam Software Customer Service Score by Industry
Veeam Software's Customer Service score was rated 1.5 stars by Tech industry customers.
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Veeam Software Customer Service vs. Competitors
Compared to its competitors, Veeam Software's Customer Service score is rated right above Arcserve, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4/5 | |
| Barracuda Networks | 4/5 |
| Commvault | 4/5 |
| Microsoft | 4/5 |
| Rubrik, Inc. | 3.9/5 |
| IBM | 3.9/5 |
| Veeam Software | 3.7/5 |
| Arcserve | 3.6/5 |
| Acronis | 3.6/5 |
| Dell Technologies | 3.4/5 |
| Quest Software | 3/5 |
| Symantec | 2.9/5 |
| Vision Solutions | N/A |
| AWS/Benchmark | N/A |
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Veeam Software as an Employer
4.6/5
Veeam Software has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Veeam Software scored a 6 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Veeam Software would recommend the brand to a friend. ENPS measures how likely Veeam Software employees would recommend working at Veeam Software to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
