-10
NPS
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Quest Software
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About Quest Software's Brand
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Among its major competitors, Quest Software is ranked in 13th place for NPS while Google is 1st, and Siemens is 2nd.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Quest Software CMO
Quest Software Ranking
- #4 / 4 of its competitors
Quest Software NPS
Quest Software's Net Promoter Score (NPS) is a -10 with 33% Promoters, 24% Passives, and 43% Detractors. Net Promoter Score tracks whether Quest Software's customers would recommend using the product based on a scale of -100 to 100.
Quest Software Overall NPS
| 33% | Promoters |
|---|---|
| 24% | Passives |
| 43% | Detractors |
Quest Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -44 | Aug 2022 | -44 |
Sep 2022 -50 | Sep 2022 | -50 |
Jul 2023 -45 | Jul 2023 | -45 |
Aug 2023 -33 | Aug 2023 | -33 |
Sep 2023 -29 | Sep 2023 | -29 |
Feb 2024 -33 | Feb 2024 | -33 |
Sep 2024 -25 | Sep 2024 | -25 |
Jan 2025 -18 | Jan 2025 | -18 |
May 2025 -23 | May 2025 | -23 |
Jun 2025 -21 | Jun 2025 | -21 |
Oct 2025 -15 | Oct 2025 | -15 |
Feb 2026 -10 | Feb 2026 | -10 |
How Other Brands Compare
Quest Software is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with Oracle coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quest Software NPS by Gender
Quest Software's NPS was rated -20 by Male customers on Comparably.
Male
-20
Quest Software's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
Quest Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quest Software NPS by Ethnicity
Quest Software's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Quest Software NPS by Usage
Quest Software's NPS was rated 67 points by customers who have used Quest Software's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Quest Software NPS vs. Competitors
Compared to its competitors, Quest Software's NPS is rated right below AvePoint.
| COMPANY | NPS Score | |
|---|---|---|
 | 42 | |
 | Siemens | 37 |
 | Microsoft | 36 |
 | Tableau Software | 34 |
 | MobileIron | 28 |
 | Symantec | 15 |
 | Oracle | 11 |
 | Vendavo | 0 |
 | Centrify | 0 |
 | Thycotic Software | N/A |
 | Broadcom | -1 |
 | BitTitan | -9 |
 | AvePoint | -9 |
| Quest Software | -10 |
Quest Software Customer Reviews
Out of the 3 Quest Software customer reviews 2 were positive and 1 was constructive. Quest Software customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Quest Software Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Quest Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quest Software Customer Loyalty Score by Gender
Quest Software's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Quest Software Customer Loyalty Score by Ethnicity
Quest Software's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quest Software.
78
out of 100
Caucasian
Quest Software Customer Loyalty Score by Usage
Quest Software's Customer Loyalty score was rated 100% by customers who have used Quest Software's products/services for 1 to 2 Years.
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Quest Software Customer Loyalty Score by Industry
Quest Software's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Quest Software Customer Loyalty vs. Competitors
Compared to its competitors, Quest Software's Customer Loyalty score is rated right above MobileIron, and is preceded by BitTitan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Tableau Software | 86% |
| Microsoft | 84% |
| AvePoint | 81% |
| Siemens | 80% |
| Oracle | 72% |
| Broadcom | 71% |
| Symantec | 70% |
| BitTitan | 69% |
| Quest Software | 61% |
| MobileIron | 60% |
| Centrify | 10% |
| Vendavo | N/A |
| Thycotic Software | N/A |
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Quest Software Product Quality
3.3/5
Quest Software has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Quest Software Product Information
Quest Software serves markets in the United States, Asia, Europe, Australia, Canada, and Germany. Quest Software offers products for medium and large sized businesses.
Quest Software’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Quest Software's product the highest.
- Website
- https://www.quest.com/
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
IT, Server & Network Monitoring Software
Quick Insights into Quest Software Product Quality
Quest Software's Product Quality score was rated highest by customers who have used Quest Software's products/services for 1 to 2 Years.
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Ranked Quest Software Product Quality the Highest
Quest Software Product Quality Score by Gender
Quest Software's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Quest Software Product Quality Score by Ethnicity
Quest Software's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Quest Software Product Quality Score by Usage
Quest Software's Product Quality score was rated 4.6 stars by customers who have used Quest Software's products/services for 1 to 2 Years.
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Quest Software Product Quality Score by Industry
Quest Software's Product Quality score was rated 4.2 stars by Tech industry customers.
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Quest Software Product Quality vs. Competitors
Compared to its competitors, Quest Software's Product Quality score is rated right above Broadcom, and is preceded by Symantec.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4.1/5 | |
| Microsoft | 4.1/5 |
| Siemens | 4/5 |
| Tableau Software | 4/5 |
| Vendavo | 4/5 |
| AvePoint | 4/5 |
| MobileIron | 3.9/5 |
| Oracle | 3.7/5 |
| Centrify | 3.7/5 |
| Symantec | 3.6/5 |
| Quest Software | 3.3/5 |
| Broadcom | 3.2/5 |
| BitTitan | 2.9/5 |
| Thycotic Software | N/A |
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Quest Software Pricing
Quest Software ROI & Value For Money
3.2/5
Quest Software has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quest Software Pricing Plans
Quest Software has a pricing structure that accommodates medium and large businesses. Starting from $499/year, Quest Software uses a subscription model and offers the following: Free 45 day trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Quest Software?
Medium Businesses
Large Enterprises
Quick Insights into Quest Software ROI
Quest Software's ROI score was rated highest by customers who have used Quest Software's products/services for 1 to 2 Years.
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Ranked Quest Software ROI the Highest
Quest Software ROI Score by Gender
Quest Software's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Quest Software ROI Score by Ethnicity
Quest Software's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Quest Software ROI Score by Usage
Quest Software's ROI score was rated 4.5 stars by customers who have used Quest Software's products/services for 1 to 2 Years.
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Quest Software ROI Score by Industry
Quest Software's ROI score was rated 3.5 stars by Tech industry customers.
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Quest Software Pricing vs. Competitors
Compared to its competitors, Quest Software's ROI score is rated right above BitTitan, and is preceded by Broadcom.
| COMPANY | Pricing Score | |
|---|---|---|
| 4/5 | |
| Siemens | 4/5 |
| Vendavo | 4/5 |
| Microsoft | 3.9/5 |
| Tableau Software | 3.9/5 |
| Centrify | 3.7/5 |
| Oracle | 3.7/5 |
| MobileIron | 3.6/5 |
| Symantec | 3.5/5 |
| AvePoint | 3.5/5 |
| Broadcom | 3.4/5 |
| Quest Software | 3.2/5 |
| BitTitan | 3/5 |
| Thycotic Software | N/A |
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Quest Software Customer Satisfaction (CSAT)
Quest Software Customer Satisfaction (CSAT) Score
57 / 100
Quest Software has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quest Software Customer Satisfaction
Quest Software's Customer Satisfaction score was rated highest by customers who have used Quest Software's products/services for 1 to 2 Years.
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Ranked Quest Software Customer Satisfaction the Highest
Quest Software Customer Satisfaction Score by Gender
Quest Software's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Quest Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quest Software's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Quest Software Customer Satisfaction Score by Usage
Quest Software's Customer Satisfaction score was rated 100 points by customers who have used Quest Software's products/services for 1 to 2 Years.
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Quest Software Customer Satisfaction Score by Industry
Quest Software's Customer Satisfaction score was rated 60 points by Tech industry customers.
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}Quest Software Customer Satisfaction vs. Competitors
Compared to its competitors, Quest Software's Customer Satisfaction score is rated right above BitTitan, and is preceded by Broadcom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vendavo | 100% |
| AvePoint | 83% |
| 81% | |
| Microsoft | 80% |
| Siemens | 78% |
| Oracle | 67% |
| Tableau Software | 64% |
| Broadcom | 61% |
| Quest Software | 57% |
| BitTitan | 50% |
| Symantec | 40% |
| MobileIron | 0% |
| Centrify | 0% |
| Thycotic Software | 0% |
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Quest Software Customer Service
3.1/5
Quest Software has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Quest Software's Customer Service
Address
20 Enterprise, Suite 100, Aliso Viejo, CA 92656
Website
https://www.quest.com/
Phone Number
(949) 754-8000
Quest Software's Social Links
Quick Insights into Quest Software Customer Service
Quest Software's Customer Service score was rated highest by customers who have used Quest Software's products/services for 1 to 2 Years.
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Ranked Quest Software Customer Service the Highest
Quest Software Customer Service Score by Gender
Quest Software's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Quest Software Customer Service Score by Ethnicity
Quest Software's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quest Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Quest Software Customer Service Score by Usage
Quest Software's Customer Service score was rated 4.8 stars by customers who have used Quest Software's products/services for 1 to 2 Years.
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Quest Software Customer Service Score by Industry
Quest Software's Customer Service score was rated 3.1 stars by Tech industry customers.
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Quest Software Customer Service vs. Competitors
Compared to its competitors, Quest Software's Customer Service score is rated right above Symantec, and is preceded by Centrify.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4/5 | |
| Siemens | 4/5 |
| Microsoft | 4/5 |
| Vendavo | 3.7/5 |
| Tableau Software | 3.7/5 |
| Oracle | 3.6/5 |
| AvePoint | 3.6/5 |
| MobileIron | 3.4/5 |
| Broadcom | 3.4/5 |
| Centrify | 3.3/5 |
| Quest Software | 3.1/5 |
| Symantec | 2.8/5 |
| BitTitan | 2.4/5 |
| Thycotic Software | N/A |
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Quest Software as an Employer
3.2/5
Quest Software has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Quest Software scored a -10 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Quest Software would recommend the brand to a friend. ENPS measures how likely Quest Software employees would recommend working at Quest Software to a friend.
Net Promoter Score
-10
NPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
