-9
NPS
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BitTitan
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About BitTitan's Brand
BitTitan provides cloud solutions that simplify and improve IT activities for businesses, governments, healthcare providers.
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.4/5
Customer Service
BitTitan NPS
BitTitan's Net Promoter Score (NPS) is a -9 with 37% Promoters, 17% Passives, and 46% Detractors. Net Promoter Score tracks whether BitTitan's customers would recommend using the product based on a scale of -100 to 100.
BitTitan Overall NPS
| 37% | Promoters |
|---|---|
| 17% | Passives |
| 46% | Detractors |
BitTitan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -17 | Nov 2022 | -17 |
Dec 2022 -16 | Dec 2022 | -16 |
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 -7 | Feb 2023 | -7 |
Mar 2023 -12 | Mar 2023 | -12 |
Jul 2023 -6 | Jul 2023 | -6 |
Aug 2023 -11 | Aug 2023 | -11 |
Sep 2023 -16 | Sep 2023 | -16 |
Oct 2023 -10 | Oct 2023 | -10 |
Feb 2024 -9 | Feb 2024 | -9 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -9 | Jun 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BitTitan Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BitTitan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BitTitan Customer Loyalty Score by Industry
BitTitan's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BitTitan Product Quality
2.9/5
BitTitan has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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BitTitan Product Information
BitTitan’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BitTitan's product the highest.
- Website
- http://www.bittitan.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into BitTitan Product Quality
BitTitan's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked BitTitan's Product Quality.
Ranked BitTitan Product Quality the Highest
BitTitan Product Quality Score by Industry
BitTitan's Product Quality score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BitTitan Pricing
BitTitan ROI & Value For Money
3/5
BitTitan has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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BitTitan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BitTitan ROI
BitTitan's ROI score was rated highest by customers from the Tech industry.
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Ranked BitTitan ROI the Highest
BitTitan ROI Score by Industry
BitTitan's ROI score was rated 2.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BitTitan Customer Satisfaction (CSAT)
BitTitan Customer Satisfaction (CSAT) Score
49 / 100
BitTitan has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
19%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BitTitan Customer Satisfaction
BitTitan's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked BitTitan's Customer Satisfaction.
Ranked BitTitan Customer Satisfaction the Highest
BitTitan Customer Satisfaction Score by Industry
BitTitan's Customer Satisfaction score was rated 20 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}BitTitan Customer Service
2.4/5
BitTitan has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BitTitan's overall Customer Service score rated by its users and customers.
About BitTitan's Customer Service
Address
10420 NE 37th Cir, Kirkland, WA
Website
http://www.bittitan.com/
Phone Number
206-428-6030
Quick Insights into BitTitan Customer Service
BitTitan's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked BitTitan's Customer Service score.
Ranked BitTitan Customer Service the Highest
BitTitan Customer Service Score by Industry
BitTitan's Customer Service score was rated 1.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BitTitan as an Employer
3.3/5
BitTitan has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
BitTitan scored a -9 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of BitTitan would recommend the brand to a friend. ENPS measures how likely BitTitan employees would recommend working at BitTitan to a friend.
Net Promoter Score
-9
NPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
