-9
NPS
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AvePoint
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About AvePoint's Brand
AvePoint is a technology company providing infrastructure management software solutions for Microsoft SharePoint products and technologies.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
AvePoint CMO
AvePoint NPS
AvePoint's Net Promoter Score (NPS) is a -9 with 41% Promoters, 9% Passives, and 50% Detractors. Net Promoter Score tracks whether AvePoint's customers would recommend using the product based on a scale of -100 to 100.
AvePoint Overall NPS
| 41% | Promoters |
|---|---|
| 9% | Passives |
| 50% | Detractors |
AvePoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 29 | Jul 2022 | 29 |
Aug 2022 22 | Aug 2022 | 22 |
Oct 2022 10 | Oct 2022 | 10 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 8 | Jun 2023 | 8 |
Jul 2023 -6 | Jul 2023 | -6 |
Sep 2023 -1 | Sep 2023 | -1 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2025 0 | Feb 2025 | 0 |
Apr 2025 -5 | Apr 2025 | -5 |
Dec 2025 -14 | Dec 2025 | -14 |
Jan 2026 -10 | Jan 2026 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AvePoint NPS by Gender
AvePoint's NPS was rated -50 by Male customers on Comparably.
Male
-50
AvePoint's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
AvePoint's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AvePoint NPS by Ethnicity
AvePoint's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
AvePoint NPS by Age
AvePoint's NPS was rated -34 points by customers ages 18-25 on Comparably.
AvePoint NPS by Usage
AvePoint's NPS was rated -50 points by customers who have used AvePoint's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
AvePoint Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of AvePoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AvePoint Customer Loyalty Score by Gender
AvePoint's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AvePoint.
Male
100%
Yes
Female
N/A
Yes
AvePoint Customer Loyalty Score by Ethnicity
AvePoint's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AvePoint.
100
out of 100
African American/Black
AvePoint Customer Loyalty Score by Age
AvePoint's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AvePoint.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
AvePoint Customer Loyalty Score by Usage
AvePoint's Customer Loyalty score was rated 100% by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AvePoint Product Quality
4/5
AvePoint has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AvePoint's overall Product Quality score rated by its users and customers.
AvePoint Product Information
AvePoint’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.avepoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
Mobile App
Productivity
SaaS
Quick Insights into AvePoint Product Quality
AvePoint's Product Quality score was rated highest by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AvePoint's Product Quality.
Ranked AvePoint Product Quality the Highest
AvePoint Product Quality Score by Gender
AvePoint's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AvePoint.
Male
4.2/5
Female
N/A
AvePoint Product Quality Score by Ethnicity
AvePoint's Product Quality score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AvePoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
AvePoint Product Quality Score by Age
AvePoint's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AvePoint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
AvePoint Product Quality Score by Usage
AvePoint's Product Quality score was rated 4.5 stars by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AvePoint Pricing
AvePoint ROI & Value For Money
3.5/5
AvePoint has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AvePoint's overall ROI score rated by its users and customers.
Quick Insights into AvePoint ROI
AvePoint's ROI score was rated highest by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AvePoint's ROI score.
Ranked AvePoint ROI the Highest
AvePoint ROI Score by Gender
AvePoint's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AvePoint.
Male
3.1/5
Female
N/A
AvePoint ROI Score by Ethnicity
AvePoint's ROI score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AvePoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
AvePoint ROI Score by Age
AvePoint's ROI score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AvePoint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
AvePoint ROI Score by Usage
AvePoint's ROI score was rated 3.1 stars by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AvePoint Customer Satisfaction (CSAT)
AvePoint Customer Satisfaction (CSAT) Score
83 / 100
AvePoint has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
58%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AvePoint Customer Satisfaction
AvePoint's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked AvePoint's Customer Satisfaction.
Ranked AvePoint Customer Satisfaction the Highest
AvePoint Customer Satisfaction Score by Gender
AvePoint's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AvePoint.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AvePoint Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
AvePoint's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AvePoint.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AvePoint Customer Satisfaction Score by Age
AvePoint's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AvePoint.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
AvePoint Customer Satisfaction Score by Usage
AvePoint's Customer Satisfaction score was rated 100 points by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AvePoint Customer Service
3.6/5
AvePoint has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AvePoint's overall Customer Service score rated by its users and customers.
About AvePoint's Customer Service
Address
Jersey City, NJ
Website
http://www.avepoint.com
Phone Number
800-793-1111
Quick Insights into AvePoint Customer Service
AvePoint's Customer Service score was rated highest by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AvePoint's Customer Service score.
Ranked AvePoint Customer Service the Highest
AvePoint Customer Service Score by Gender
AvePoint's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AvePoint.
Male
3.1/5
Female
N/A
AvePoint Customer Service Score by Ethnicity
AvePoint's Customer Service score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AvePoint.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
AvePoint Customer Service Score by Age
AvePoint's Customer Service score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AvePoint.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
AvePoint Customer Service Score by Usage
AvePoint's Customer Service score was rated 3.2 stars by customers who have used AvePoint's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AvePoint as an Employer
4.7/5
AvePoint has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AvePoint scored a -9 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of AvePoint would recommend the brand to a friend. ENPS measures how likely AvePoint employees would recommend working at AvePoint to a friend.
Net Promoter Score
-9
NPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 70% | Promoters |
|---|---|
| 21% | Passive |
| 9% | Detractors |
