50
NPS
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Arcserve
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About Arcserve's Brand
Arcserve is a leading provider of data protection and recovery software that provides organizations with the assurance.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Arcserve CMO
Rachel McClary
Rachel McClary serves as the Chief Marketing Officer of Arcserve. Rachel started at Arcserve in December of 2017. Rachel is currently based in the Greater Boston Area.
Arcserve NPS
Arcserve's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Arcserve's customers would recommend using the product based on a scale of -100 to 100.
Arcserve Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Arcserve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2020 0 | Sep 2020 | 0 |
May 2023 33 | May 2023 | 33 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcserve Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Arcserve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcserve Product Quality
3.6/5
Arcserve has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcserve's overall Product Quality score rated by its users and customers.
Arcserve Product Information
Arcserve’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.arcserve.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Arcserve Pricing
Arcserve ROI & Value For Money
3.6/5
Arcserve has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcserve's overall ROI score rated by its users and customers.
Arcserve Customer Satisfaction (CSAT)
Arcserve Customer Satisfaction (CSAT) Score
100 / 100
Arcserve has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcserve Customer Service
3.6/5
Arcserve has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcserve's overall Customer Service score rated by its users and customers.
About Arcserve's Customer Service
Address
Eden Prairie, MN
Website
http://www.arcserve.com
Phone Number
(844)639-6792
Arcserve as an Employer
4.2/5
Arcserve has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Arcserve scored a 50 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcserve would recommend the brand to a friend. ENPS measures how likely Arcserve employees would recommend working at Arcserve to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
