66
NPS
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Nasuni
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About Nasuni's Brand
Nasuni, a storage services provider, offers 'IT,' a solution that unifies primary data storage, offsite disaster recovery, and data backup.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Nasuni CMO
Nasuni NPS
Nasuni's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Nasuni's customers would recommend using the product based on a scale of -100 to 100.
Nasuni Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Nasuni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Jul 2024 67 | Jul 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nasuni Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Nasuni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nasuni Product Quality
3.3/5
Nasuni has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nasuni's overall Product Quality score rated by its users and customers.
Nasuni Product Information
Nasuni’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.nasuni.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
SaaS
Nasuni Pricing
Nasuni ROI & Value For Money
3/5
Nasuni has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nasuni's overall ROI score rated by its users and customers.
Nasuni Customer Satisfaction (CSAT)
Nasuni Customer Satisfaction (CSAT) Score
50 / 100
Nasuni has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nasuni Customer Service
3.6/5
Nasuni has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nasuni's overall Customer Service score rated by its users and customers.
About Nasuni's Customer Service
Address
313 Speen Street, Natick, MA
Website
http://www.nasuni.com
Phone Number
(508) 433-6200
Nasuni as an Employer
4.7/5
Nasuni has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nasuni scored a 66 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nasuni would recommend the brand to a friend. ENPS measures how likely Nasuni employees would recommend working at Nasuni to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
