-100
NPS
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StorageCraft Technology Corporation
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About StorageCraft Technology Corporation's Brand
StorageCraft provides best-in-classbackup, disaster recovery and business continuity solutions for servers, desktops and laptops.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
StorageCraft Technology Corporation NPS
StorageCraft Technology Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether StorageCraft Technology Corporation's customers would recommend using the product based on a scale of -100 to 100.
StorageCraft Technology Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
StorageCraft Technology Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StorageCraft Technology Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of StorageCraft Technology Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StorageCraft Technology Corporation Product Quality
4/5
StorageCraft Technology Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock StorageCraft Technology Corporation's overall Product Quality score rated by its users and customers.
StorageCraft Technology Corporation Product Information
StorageCraft Technology Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.storagecraft.com/
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
StorageCraft Technology Corporation Pricing
StorageCraft Technology Corporation ROI & Value For Money
2/5
StorageCraft Technology Corporation has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock StorageCraft Technology Corporation's overall ROI score rated by its users and customers.
StorageCraft Technology Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StorageCraft Technology Corporation Customer Service
1.5/5
StorageCraft Technology Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock StorageCraft Technology Corporation's overall Customer Service score rated by its users and customers.
About StorageCraft Technology Corporation's Customer Service
Address
380 Data Drive, Draper, UT
Website
http://www.storagecraft.com/
Phone Number
8015454700
StorageCraft Technology Corporation as an Employer
2.8/5
StorageCraft Technology Corporation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of StorageCraft Technology Corporation
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
StorageCraft Technology Corporation scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of StorageCraft Technology Corporation would recommend the brand to a friend. ENPS measures how likely StorageCraft Technology Corporation employees would recommend working at StorageCraft Technology Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
