100
NPS
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Infrascale
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About Infrascale's Brand
Infrascale develops a secure data protection platform for high volume cloud storage. Among its major competitors, Infrascale is ranked in 1st place for NPS while Unitrends is 2nd, and Dropbox is 3rd.Their current valuation is $74.50M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Infrascale Ranking
- #1 / 4 of its competitors
Infrascale NPS
Infrascale's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Infrascale's customers would recommend using the product based on a scale of -100 to 100.
Infrascale Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Infrascale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
Infrascale is ranked first for NPS among its competitors. Unitrends and Dropbox come in second and third, with Carbonite coming in at #4. Among those competitors, it is the most valued company behind Dropbox.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infrascale NPS vs. Competitors
Compared to its competitors, Infrascale's NPS is rated right above Unitrends.
| COMPANY | NPS Score | |
|---|---|---|
| Infrascale | 100 |
 | Unitrends | 57 |
 | Dropbox | 21 |
 | Carbonite | 15 |
 | Datto | 14 |
 | StorageCraft Technology Corporation | -100 |
Infrascale Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Infrascale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infrascale Customer Loyalty vs. Competitors
Compared to its competitors, Infrascale's Customer Loyalty score is rated right above Unitrends.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Infrascale | 100% |
| Unitrends | 100% |
| Dropbox | 74% |
| Datto | 71% |
| Carbonite | 59% |
| StorageCraft Technology Corporation | 10% |
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Infrascale Product Quality
5/5
Infrascale has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Infrascale Product Information
Infrascale’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.infrascale.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Infrascale Product Quality vs. Competitors
Compared to its competitors, Infrascale's Product Quality score is rated right above Unitrends.
| COMPANY | Product Quality Score | |
|---|---|---|
| Infrascale | 5/5 |
| Unitrends | 4.3/5 |
| StorageCraft Technology Corporation | 4/5 |
| Dropbox | 3.8/5 |
| Datto | 3.8/5 |
| Carbonite | 3.6/5 |
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Infrascale Pricing
Infrascale ROI & Value For Money
5/5
Infrascale has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Infrascale Pricing vs. Competitors
Compared to its competitors, Infrascale's ROI score is rated right above Unitrends.
| COMPANY | Pricing Score | |
|---|---|---|
| Infrascale | 5/5 |
| Unitrends | 4.2/5 |
| Dropbox | 3.8/5 |
| Datto | 3.6/5 |
| Carbonite | 3.5/5 |
| StorageCraft Technology Corporation | 2/5 |
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Infrascale Customer Satisfaction (CSAT)
Infrascale Customer Satisfaction (CSAT) Score
100 / 100
Infrascale has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infrascale Customer Satisfaction vs. Competitors
Compared to its competitors, Infrascale's Customer Satisfaction score is rated right above Unitrends.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Infrascale | 100% |
| Unitrends | 100% |
| Dropbox | 67% |
| Datto | 60% |
| Carbonite | 12% |
| StorageCraft Technology Corporation | 0% |
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Infrascale Customer Service
5/5
Infrascale has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Infrascale's Customer Service
Address
999 N. Sepulveda Blvd., Ste. 100, El Segundo, CA
Website
http://www.infrascale.com
Phone Number
(877) 896-3611
Infrascale Customer Service vs. Competitors
Compared to its competitors, Infrascale's Customer Service score is rated right above Unitrends.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infrascale | 5/5 |
| Unitrends | 4/5 |
| Dropbox | 3.6/5 |
| Datto | 3.5/5 |
| Carbonite | 2.1/5 |
| StorageCraft Technology Corporation | 1.5/5 |
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