35
NPS
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Evernote
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About Evernote's Brand
Evernote is a suite of software and services that allow users to capture, organize, and find information across multiple platforms. Among its major competitors, Evernote is ranked in 1st place for NPS while Dropbox is 2nd, and SiriusXM is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.2/5
Customer Service
Evernote Ranking
- #1 / 4 of its competitors
Evernote NPS
Evernote's Net Promoter Score (NPS) is a 35 with 62% Promoters, 11% Passives, and 27% Detractors. Net Promoter Score tracks whether Evernote's customers would recommend using the product based on a scale of -100 to 100.
Evernote Overall NPS
| 62% | Promoters |
|---|---|
| 11% | Passives |
| 27% | Detractors |
Evernote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 45 | Jan 2022 | 45 |
Feb 2022 44 | Feb 2022 | 44 |
Mar 2022 45 | Mar 2022 | 45 |
Jul 2022 43 | Jul 2022 | 43 |
Aug 2022 42 | Aug 2022 | 42 |
Sep 2022 42 | Sep 2022 | 42 |
Dec 2022 42 | Dec 2022 | 42 |
Mar 2023 42 | Mar 2023 | 42 |
Jul 2023 38 | Jul 2023 | 38 |
Dec 2023 36 | Dec 2023 | 36 |
Jan 2024 36 | Jan 2024 | 36 |
Apr 2024 34 | Apr 2024 | 34 |
How Other Brands Compare
Evernote is ranked first for NPS among its competitors. Dropbox and SiriusXM come in second and third, with NodeSource coming in at #4.
Evernote |  Dropbox |  SiriusXM |  NodeSource | |
| Global Ranking | #- | #314 | #- | #- |
| NPS | 35 | 21 | -41 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.41B | $25.96B | $90.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evernote NPS by Gender
Evernote's NPS was rated 0 by Male customers on Comparably.
Male
0
Evernote's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Evernote's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Evernote NPS by Ethnicity
Evernote's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Evernote NPS by Age
Evernote's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Evernote NPS by Usage
Evernote's NPS was rated the highest by customers who have used Evernote's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Over 10 Years -50 | Over 10 Years | -50 |
Evernote NPS vs. Competitors
Compared to its competitors, Evernote's NPS is rated right above Dropbox.
| COMPANY | NPS Score | |
|---|---|---|
| Evernote | 35 |
| Dropbox | 21 |
| NodeSource | N/A |
| SiriusXM | -41 |
Evernote Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Evernote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evernote Customer Loyalty Score by Gender
Evernote's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Evernote Customer Loyalty Score by Ethnicity
Evernote's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Evernote.
66
out of 100
Caucasian
Evernote Customer Loyalty Score by Age
Evernote's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Evernote.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
51-55 78% | 51-55 | 78% |
Evernote Customer Loyalty Score by Usage
Evernote's Customer Loyalty score was rated the highest by customers who have used Evernote's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Evernote Customer Loyalty Score by Industry
Evernote's Customer Loyalty score was rated 46% by Tech industry customers.
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Evernote Customer Loyalty vs. Competitors
Compared to its competitors, Evernote's Customer Loyalty score is rated right above SiriusXM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Evernote | 80% |
| SiriusXM | 75% |
| Dropbox | 74% |
| NodeSource | N/A |
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Evernote Product Quality
3.7/5
Evernote has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Evernote Product Information
Evernote serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Evernote supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Evernote’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Evernote's product the highest. Reviewers from the Tech industry rated Evernote the lowest at 3.1.
- Website
- https://evernote.com
- Company Size
- 201-500 Employees
Industry
Business Services
Education
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Productivity Software
Web Collaboration Software
Knowledge Management Software
Quick Insights into Evernote Product Quality
Evernote's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 51-55.
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Ranked Evernote Product Quality the Highest
Ranked Evernote Product Quality the Lowest
Evernote Product Quality Score by Gender
Evernote's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Evernote Product Quality Score by Ethnicity
Evernote's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Evernote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Evernote Product Quality Score by Age
Evernote's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Evernote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
51-55 1.5 | 51-55 | 1.5 |
Evernote Product Quality Score by Usage
Evernote's Product Quality score was rated the highest by customers who have used Evernote's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Evernote Product Quality Score by Industry
Evernote's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Evernote Product Quality vs. Competitors
Compared to its competitors, Evernote's Product Quality score is rated right above SiriusXM, and is preceded by Dropbox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dropbox | 3.8/5 |
| Evernote | 3.7/5 |
| SiriusXM | 3.1/5 |
| NodeSource | N/A |
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Evernote Pricing
Evernote ROI & Value For Money
3.8/5
Evernote has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Evernote Pricing Plans
Evernote has a pricing structure that accommodates small and medium businesses. Starting from $7.99/month, Evernote uses a subscription model and offers the following: Plus: $34.99 per month and Premium: $69.99 per month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Evernote.
Who Uses Evernote?
Small Businesses
Medium Businesses
Quick Insights into Evernote ROI
Evernote's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
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Ranked Evernote ROI the Highest
Ranked Evernote ROI the Lowest
Evernote ROI Score by Gender
Evernote's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Evernote ROI Score by Ethnicity
Evernote's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Evernote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Evernote ROI Score by Age
Evernote's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Evernote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
51-55 2.2 | 51-55 | 2.2 |
Evernote ROI Score by Usage
Evernote's ROI score was rated the highest by customers who have used Evernote's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Evernote ROI Score by Industry
Evernote's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Evernote Pricing vs. Competitors
Compared to its competitors, Evernote's ROI score is rated right above Dropbox.
| COMPANY | Pricing Score | |
|---|---|---|
| Evernote | 3.8/5 |
| Dropbox | 3.8/5 |
| SiriusXM | 2.3/5 |
| NodeSource | N/A |
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Evernote Customer Satisfaction (CSAT)
Evernote Customer Satisfaction (CSAT) Score
62 / 100
Evernote has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
29%
Satisfied
33%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Evernote Customer Satisfaction
Evernote's Customer Satisfaction score was rated highest by Male customers.
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Ranked Evernote Customer Satisfaction the Highest
Evernote Customer Satisfaction Score by Gender
Evernote's Customer Satisfaction score was rated 37 by Male customers on Comparably.
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37 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Evernote Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Evernote's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
63%
Evernote Customer Satisfaction Score by Age
Evernote's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Evernote.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Evernote Customer Satisfaction Score by Usage
Evernote's Customer Satisfaction score was rated 25 points by customers who have used Evernote's products/services for Over 10 Years.
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Evernote Customer Satisfaction Score by Industry
Evernote's Customer Satisfaction score was rated 25 points by Tech industry customers.
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"label": "Tech",
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}Evernote Customer Satisfaction vs. Competitors
Compared to its competitors, Evernote's Customer Satisfaction score is rated right above SiriusXM, and is preceded by Dropbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dropbox | 67% |
| Evernote | 62% |
| SiriusXM | 35% |
| NodeSource | 0% |
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Evernote Customer Service
3.2/5
Evernote has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Evernote's Customer Service
Address
305 Walnut St, San Francisco, CA 94063
Website
https://evernote.com
Quick Insights into Evernote Customer Service
Evernote's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
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Ranked Evernote Customer Service the Highest
Ranked Evernote Customer Service the Lowest
Evernote Customer Service Score by Gender
Evernote's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Evernote Customer Service Score by Ethnicity
Evernote's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Evernote.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Evernote Customer Service Score by Age
Evernote's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Evernote.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
51-55 2 | 51-55 | 2 |
Evernote Customer Service Score by Usage
Evernote's Customer Service score was rated the highest by customers who have used Evernote's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Evernote Customer Service Score by Industry
Evernote's Customer Service score was rated 2.4 stars by Tech industry customers.
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Evernote Customer Service vs. Competitors
Compared to its competitors, Evernote's Customer Service score is rated right above SiriusXM, and is preceded by Dropbox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dropbox | 3.6/5 |
| Evernote | 3.2/5 |
| SiriusXM | 2.4/5 |
| NodeSource | N/A |
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Consumer vs. Employees
Evernote scored a 35 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Evernote would recommend the brand to a friend. ENPS measures how likely Evernote employees would recommend working at Evernote to a friend.
Net Promoter Score
35
NPS Score
| 62% | Promoters |
|---|---|
| 11% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
