SiriusXM NPS & Customer Reviews

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SiriusXM

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SiriusXM

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About SiriusXM's Brand

"SiriusXM is an American satellite radio channel which broadcasts music, sports, news and other entertainment." Among its major competitors, SiriusXM is ranked in 6th place for NPS while Amazon is 1st, and Spotify is 2nd. Overall, SiriusXM has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $25.96B

Brand at a Glance

75%

Customer Loyalty

3.1/5

Product Quality

2.3/5

Pricing

2.4/5

Customer Service

SiriusXM CMO

Denise Karkos

SiriusXM Ranking

^#4 / 4 of its competitors

SiriusXM NPS

SiriusXM's Net Promoter Score (NPS) is a -41 with 22% Promoters, 15% Passives, and 63% Detractors. Net Promoter Score tracks whether SiriusXM's customers would recommend using the product based on a scale of -100 to 100.

SiriusXM Overall NPS

-41

NPS

22%	Promoters
15%	Passives
63%	Detractors

SiriusXM NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -41	Dec 2024	-41
Jan 2025 -41	Jan 2025	-41
Feb 2025 -41	Feb 2025	-41
Mar 2025 -41	Mar 2025	-41
Apr 2025 -41	Apr 2025	-41
May 2025 -41	May 2025	-41
Jun 2025 -41	Jun 2025	-41
Jul 2025 -41	Jul 2025	-41
Aug 2025 -41	Aug 2025	-41
Sep 2025 -41	Sep 2025	-41
Oct 2025 -41	Oct 2025	-41
Dec 2025 -41	Dec 2025	-41

How Other Brands Compare

SiriusXM is ranked #4 for NPS among its competitors. Amazon and Spotify come in first and second, with Apple coming in at third. Among those competitors, it is the lowest valued company behind Apple.

	SiriusXM	Apple	Amazon	Spotify
Global Ranking	#-	#5	#9	#10
NPS	-41	48	49	49
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$25.96B	$2.11T	$1.64T	$49.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SiriusXM NPS by Gender

Female customers rated SiriusXM's NPS 3 points higher than Male customers.

Male

-55

SiriusXM's NPS was rated -55 by Male customers on Comparably.

14%

Promoters

17%

Passives

69%

Detractors

Female

-52

SiriusXM's NPS was rated -52 by Female customers on Comparably.

18%

Promoters

12%

Passives

70%

Detractors

SiriusXM NPS by Ethnicity

SiriusXM's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -58	Caucasian	-58
Hispanic or Latino -24	Hispanic or Latino	-24
African American/Black -35	African American/Black	-35
Asian or Pacific Islander -36	Asian or Pacific Islander	-36
Native American -66	Native American	-66
Other -84	Other	-84

SiriusXM NPS by Age

SiriusXM's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

38%

24%

38%

26-30

44%

50%

31-35

33%

60%

36-40

33%

20%

47%

41-45

30%

61%

46-50

15%

11%

74%

51-55

10%

20%

70%

56-60

10%

80%

61-65

10%

20%

70%

66+

10%

14%

76%

SiriusXM NPS by Usage

SiriusXM's NPS was rated the highest by customers who have used SiriusXM's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -51	Less than 1 Year	-51
1 to 2 Years -43	1 to 2 Years	-43
2 to 5 Years -45	2 to 5 Years	-45
5 to 10 Years -58	5 to 10 Years	-58
Over 10 Years -55	Over 10 Years	-55

SiriusXM NPS vs. Competitors

Compared to its competitors, SiriusXM's NPS is rated right below iHeartMedia.

COMPANY		NPS Score
	Amazon	49
	Spotify	49
	Apple	48
	SoundCloud	30
	iHeartMedia	15
	SiriusXM	-41

SiriusXM Customer Reviews

Out of the 118 SiriusXM customer reviews 34 were positive and 84 were constructive. SiriusXM customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

SiriusXM Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of SiriusXM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75%

25%

SiriusXM Customer Loyalty Score by Gender

Female customers rated SiriusXM's Customer Loyalty score 4% higher than Male customers.

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Male

77%

Yes

Female

81%

Yes

SiriusXM Customer Loyalty Score by Ethnicity

SiriusXM's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

SiriusXM Customer Loyalty Score by Age

SiriusXM's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 78%	26-30	78%
31-35 58%	31-35	58%
36-40 82%	36-40	82%
41-45 84%	41-45	84%
46-50 80%	46-50	80%
51-55 71%	51-55	71%
56-60 82%	56-60	82%
61-65 81%	61-65	81%
66+ 79%	66+	79%

SiriusXM Customer Loyalty Score by Usage

SiriusXM's Customer Loyalty score was rated the highest by customers who have used SiriusXM's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	53%
1 to 2 Years	61%
2 to 5 Years	73%
5 to 10 Years	82%
Over 10 Years	89%

SiriusXM Customer Loyalty Score by Industry

SiriusXM's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Computer Hardware industry customers.

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Tech	78%
Accounting	80%
Aerospace and Aviation	82%
Architecture and Planning	64%
Arts and Entertainment	88%
Automotive and Transportation	100%
Banking and Financial Services	84%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	58%
Computer Hardware	55%
Construction	71%
Consulting	100%
Consumer Goods	100%
Consumer Services	100%
Education	72%
Environmental Services	82%
Fishing and Farming	70%
Government and Public Policy	88%
Healthcare, Hospitals and Medicine	69%
Insurance	64%
Legal	78%
Logistics and Supply Chain	100%
Manufacturing and Machinery	84%
Marketing, Advertising and Research	64%
Media and Entertainment	82%
Military and Defense	64%
Non-Profit	100%
Energy and Manufacturing	78%
Professional Services	100%
Public Safety	100%
Real Estate	70%
Retail	89%
Telecommunications	78%
Transportation	67%
Utilities	100%

SiriusXM Customer Loyalty vs. Competitors

Compared to its competitors, SiriusXM's Customer Loyalty score is rated right above iHeartMedia, and is preceded by SoundCloud.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Spotify	87%
	Apple	86%
	SoundCloud	76%
	SiriusXM	75%
	iHeartMedia	64%

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SiriusXM Product Quality

3.1/5

SiriusXM has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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SiriusXM Product Information

SiriusXM’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated SiriusXM's product the highest. Reviewers from the Business and Consumer Services industry rated SiriusXM the lowest at 3.7.

Website: http://www.siriusxm.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Content

Media

Sports & Entertainment

Quick Insights into SiriusXM Product Quality

SiriusXM's Product Quality score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Environmental Services industry.

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Ranked SiriusXM Product Quality the Highest

Utilities	4.3
18-25	4
Asian or Pacific Islander	3.5

Ranked SiriusXM Product Quality the Lowest

Other	2.6
56-60	2.5
Environmental Services	1.6

SiriusXM Product Quality Score by Gender

SiriusXM's Product Quality score was rated 3.1 by both Female and Male customers on Comparably.

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Male

3.1/5

Female

3.1/5

SiriusXM Product Quality Score by Ethnicity

SiriusXM's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.3	Native American	3.3
Other 2.6	Other	2.6

SiriusXM Product Quality Score by Age

SiriusXM's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 2.9	31-35	2.9
36-40 3.3	36-40	3.3
41-45 2.9	41-45	2.9
46-50 3	46-50	3
51-55 2.9	51-55	2.9
56-60 2.5	56-60	2.5
61-65 3	61-65	3
66+ 3.1	66+	3.1

SiriusXM Product Quality Score by Usage

SiriusXM's Product Quality score was rated the highest by customers who have used SiriusXM's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.4
2 to 5 Years	3.2
5 to 10 Years	2.9
Over 10 Years	3.1

SiriusXM Product Quality Score by Industry

SiriusXM's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Environmental Services industry customers.

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Tech	3
Accounting	3.2
Aerospace and Aviation	3
Architecture and Planning	3.3
Arts and Entertainment	3.8
Automotive and Transportation	3.8
Banking and Financial Services	2.8
Biotech and Pharmaceuticals	2.8
Business and Consumer Services	3.7
Computer Hardware	3.5
Construction	2.7
Consulting	3.5
Consumer Goods	2.7
Consumer Services	3.8
Education	2.5
Environmental Services	1.6
Fishing and Farming	2.8
Government and Public Policy	3.2
Healthcare, Hospitals and Medicine	2.6
Insurance	2.7
Legal	3
Logistics and Supply Chain	2.6
Manufacturing and Machinery	2.7
Marketing, Advertising and Research	3.8
Media and Entertainment	2.5
Military and Defense	4
Non-Profit	3
Energy and Manufacturing	2.4
Professional Services	3.4
Public Safety	3.6
Real Estate	2.6
Retail	3
Telecommunications	4.1
Transportation	2.1
Utilities	4.3

SiriusXM Product Quality vs. Competitors

Compared to its competitors, SiriusXM's Product Quality score is rated right below iHeartMedia.

COMPANY		Product Quality Score
	Apple	4.3/5
	Amazon	4.2/5
	Spotify	4.2/5
	SoundCloud	3.8/5
	iHeartMedia	3.5/5
	SiriusXM	3.1/5

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SiriusXM Pricing

SiriusXM ROI & Value For Money

2.3/5

SiriusXM has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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SiriusXM Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from SiriusXM.

Quick Insights into SiriusXM ROI

SiriusXM's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

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Ranked SiriusXM ROI the Highest

18-25	3.5
Consumer Services	3.5
Asian or Pacific Islander	2.8

Ranked SiriusXM ROI the Lowest

66+	1.8
Other	1.6
Transportation	1.5

SiriusXM ROI Score by Gender

Male customers rated SiriusXM's ROI score 0.1 stars higher than Female customers.

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Male

2.2/5

Female

2.1/5

SiriusXM ROI Score by Ethnicity

SiriusXM's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 1.9	Native American	1.9
Other 1.6	Other	1.6

SiriusXM ROI Score by Age

SiriusXM's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3	26-30	3
31-35 2.7	31-35	2.7
36-40 3.2	36-40	3.2
41-45 2.3	41-45	2.3
46-50 2	46-50	2
51-55 2	51-55	2
56-60 1.9	56-60	1.9
61-65 2	61-65	2
66+ 1.8	66+	1.8

SiriusXM ROI Score by Usage

SiriusXM's ROI score was rated the highest by customers who have used SiriusXM's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.5
2 to 5 Years	2.3
5 to 10 Years	1.9
Over 10 Years	2.1

SiriusXM ROI Score by Industry

SiriusXM's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Transportation industry customers.

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Tech	2.4
Accounting	2.1
Aerospace and Aviation	2.5
Architecture and Planning	1.5
Arts and Entertainment	2.9
Automotive and Transportation	3.2
Banking and Financial Services	2.1
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3
Computer Hardware	1.5
Construction	1.6
Consulting	2.8
Consumer Goods	1.9
Consumer Services	3.5
Education	1.8
Environmental Services	1.5
Fishing and Farming	1.5
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Insurance	1.9
Legal	2.1
Logistics and Supply Chain	2.1
Manufacturing and Machinery	1.7
Marketing, Advertising and Research	3.1
Media and Entertainment	2
Military and Defense	2.1
Non-Profit	2
Energy and Manufacturing	2.1
Professional Services	3
Public Safety	2.4
Real Estate	1.6
Retail	3
Telecommunications	3.5
Transportation	1.5
Utilities	2.3

SiriusXM Pricing vs. Competitors

Compared to its competitors, SiriusXM's ROI score is rated right below iHeartMedia.

COMPANY		Pricing Score
	Amazon	4.1/5
	Spotify	4/5
	Apple	4/5
	SoundCloud	3.6/5
	iHeartMedia	3.5/5
	SiriusXM	2.3/5

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SiriusXM Customer Satisfaction (CSAT)

SiriusXM Customer Satisfaction (CSAT) Score

35 / 100

SiriusXM has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied	15%
Satisfied	20%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	22%
Very Dissatisfied	27%

Very Satisfied

15%

Satisfied

20%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

22%

Very Dissatisfied

27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SiriusXM Customer Satisfaction

SiriusXM's Customer Satisfaction score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Public Safety industry.

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Ranked SiriusXM Customer Satisfaction the Highest

Telecommunications	75%
18-25	72%
Asian or Pacific Islander	54%

Ranked SiriusXM Customer Satisfaction the Lowest

56-60	21%
Other	16%
Public Safety	0%

SiriusXM Customer Satisfaction Score by Gender

Male customers rated SiriusXM's Customer Satisfaction score 2 points higher than Female customers.

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33 / 100

Male

	Very Satisfied	13%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	18%
	Dissatisfied	23%
	Very Dissatisfied	26%

31 / 100

Female

	Very Satisfied	15%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	25%
	Very Dissatisfied	32%

SiriusXM Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SiriusXM's Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.

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32 / 100

Very Satisfied	12%
Satisfied	20%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	25%
Very Dissatisfied	29%

Very Satisfied

12%

Satisfied

20%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

25%

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

SiriusXM's Customer Satisfaction (CSAT) score was rated 42% according to Hispanic or Latino users and customers.

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42 / 100

Very Satisfied	24%
Satisfied	18%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	24%
Very Dissatisfied	10%

Very Satisfied

24%

Satisfied

18%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

24%

Very Dissatisfied

10%

CSAT according to African American/Black

SiriusXM's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.

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46 / 100

Very Satisfied	23%
Satisfied	23%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	14%
Very Dissatisfied	30%

Very Satisfied

23%

Satisfied

23%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

14%

Very Dissatisfied

30%

CSAT according to Asian or Pacific Islander

SiriusXM's Customer Satisfaction (CSAT) score was rated 54% according to Asian or Pacific Islander users and customers.

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54 / 100

Very Satisfied	27%
Satisfied	27%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	7%
Very Dissatisfied	19%

Very Satisfied

27%

Satisfied

27%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

19%

CSAT according to Native American

SiriusXM's Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	33%
Very Dissatisfied	16%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

33%

Very Dissatisfied

16%

CSAT according to Other

SiriusXM's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.

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16 / 100

Very Satisfied	8%
Satisfied	8%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	26%
Very Dissatisfied	29%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

26%

Very Dissatisfied

29%

SiriusXM Customer Satisfaction Score by Age

SiriusXM's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

72%

26-30

59%

31-35

25%

36-40

46%

41-45

25%

46-50

24%

51-55

34%

56-60

21%

61-65

39%

66+

27%

SiriusXM Customer Satisfaction Score by Usage

SiriusXM's Customer Satisfaction score was rated the highest by customers who have used SiriusXM's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	36
1 to 2 Years	38
2 to 5 Years	36
5 to 10 Years	32
Over 10 Years	31

SiriusXM Customer Satisfaction Score by Industry

SiriusXM's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Public Safety industry customers.

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{
	"title": "SiriusXM Customer Satisfaction Score by Industry",
	"text": "SiriusXM's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Public Safety industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 54,
			"stars": 0,
			"csatScore": 54,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 54
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Fishing and Farming",
			"groupId": 519,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Fishing and Farming customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "SiriusXM's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		}
	]
}

Tech	38
Accounting	45
Aerospace and Aviation	50
Architecture and Planning	20
Arts and Entertainment	58
Automotive and Transportation	54
Banking and Financial Services	30
Biotech and Pharmaceuticals	40
Business and Consumer Services	55
Computer Hardware	50
Construction	23
Consulting	34
Consumer Goods	25
Consumer Services	66
Education	23
Environmental Services	0
Fishing and Farming	33
Government and Public Policy	25
Healthcare, Hospitals and Medicine	20
Insurance	0
Legal	51
Manufacturing and Machinery	9
Marketing, Advertising and Research	50
Media and Entertainment	40
Military and Defense	20
Non-Profit	33
Energy and Manufacturing	25
Professional Services	66
Public Safety	0
Real Estate	22
Retail	43
Telecommunications	75
Transportation	38

SiriusXM Customer Satisfaction vs. Competitors

Compared to its competitors, SiriusXM's Customer Satisfaction score is rated right below iHeartMedia.

COMPANY		Customer Satisfaction (CSAT) Score
	Spotify	85%
	Apple	85%
	Amazon	84%
	SoundCloud	69%
	iHeartMedia	53%
	SiriusXM	35%

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SiriusXM Customer Service

2.4/5

SiriusXM has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About SiriusXM's Customer Service

Address

1290 Avenue of the Americas, New York City, NY 10104

Website

http://www.siriusxm.com/

Quick Insights into SiriusXM Customer Service

SiriusXM's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked SiriusXM Customer Service the Highest

18-25	3.8
Telecommunications	3.7
Hispanic or Latino	3.2

Ranked SiriusXM Customer Service the Lowest

Other	1.8
56-60	1.7
Healthcare, Hospitals and Medicine	1.5

SiriusXM Customer Service Score by Gender

Female customers rated SiriusXM's Customer Service score 0.1 stars higher than Male customers.

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Male

2.2/5

Female

2.3/5

SiriusXM Customer Service Score by Ethnicity

SiriusXM's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 2	Native American	2
Other 1.8	Other	1.8

SiriusXM Customer Service Score by Age

SiriusXM's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.2	26-30	3.2
31-35 2.9	31-35	2.9
36-40 2.7	36-40	2.7
41-45 2.3	41-45	2.3
46-50 2.5	46-50	2.5
51-55 2	51-55	2
56-60 1.7	56-60	1.7
61-65 2.1	61-65	2.1
66+ 1.9	66+	1.9

SiriusXM Customer Service Score by Usage

SiriusXM's Customer Service score was rated the highest by customers who have used SiriusXM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	2.6
2 to 5 Years	2.4
5 to 10 Years	2.1
Over 10 Years	1.9

SiriusXM Customer Service Score by Industry

SiriusXM's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	2.3
Accounting	2.2
Aerospace and Aviation	2.5
Architecture and Planning	1.6
Arts and Entertainment	3
Automotive and Transportation	3.1
Banking and Financial Services	2.1
Biotech and Pharmaceuticals	2.3
Business and Consumer Services	3
Computer Hardware	3
Construction	1.6
Consulting	2.3
Consumer Goods	2.4
Consumer Services	3.3
Education	1.9
Environmental Services	1.5
Fishing and Farming	1.6
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	1.5
Insurance	2
Legal	2.2
Logistics and Supply Chain	2.6
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	2.6
Media and Entertainment	2.1
Military and Defense	2.5
Non-Profit	2
Energy and Manufacturing	1.5
Professional Services	2.7
Public Safety	3
Real Estate	1.8
Retail	3
Telecommunications	3.7
Transportation	1.7
Utilities	2.6

SiriusXM Customer Service vs. Competitors

Compared to its competitors, SiriusXM's Customer Service score is rated right below iHeartMedia.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Apple	4.2/5
	Spotify	4/5
	SoundCloud	3.6/5
	iHeartMedia	3.6/5
	SiriusXM	2.4/5

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SiriusXM as an Employer

3.1/5

SiriusXM has a 3.1/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of SiriusXM

Jennifer Witz

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SiriusXM scored a -41 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of SiriusXM would recommend the brand to a friend. ENPS measures how likely SiriusXM employees would recommend working at SiriusXM to a friend.

Net Promoter Score

-41

NPS Score

22%	Promoters
15%	Passive
63%	Detractors

Employee Net Promoter Score

-25

eNPS Score

26%	Promoters
23%	Passive
51%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail