58
NPS
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AireSpring
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About AireSpring's Brand
Award-winning provider of Managed Connectivity and Cloud Communications solutions
Brand at a Glance
94%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
AireSpring NPS
AireSpring's Net Promoter Score (NPS) is a 58 with 76% Promoters, 6% Passives, and 18% Detractors. Net Promoter Score tracks whether AireSpring's customers would recommend using the product based on a scale of -100 to 100.
AireSpring Overall NPS
| 76% | Promoters |
|---|---|
| 6% | Passives |
| 18% | Detractors |
AireSpring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
Jun 2024 17 | Jun 2024 | 17 |
Oct 2025 37 | Oct 2025 | 37 |
Nov 2025 53 | Nov 2025 | 53 |
Dec 2025 57 | Dec 2025 | 57 |
Jan 2026 58 | Jan 2026 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AireSpring NPS by Gender
Female customers rated AireSpring's NPS 43 points higher than Male customers.
Male
57
AireSpring's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
100
AireSpring's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
AireSpring NPS by Ethnicity
AireSpring's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
AireSpring NPS by Usage
AireSpring's NPS was rated 66 points by customers who have used AireSpring's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 66 | 1 to 2 Years | 66 |
AireSpring Customer Reviews
Out of the 2 AireSpring customer reviews 2 were positive and 0 were constructive. AireSpring customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AireSpring Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of AireSpring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AireSpring Customer Loyalty Score by Gender
AireSpring's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AireSpring.
Male
100%
Yes
Female
100%
Yes
AireSpring Customer Loyalty Score by Ethnicity
AireSpring's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AireSpring.
100
out of 100
Caucasian
AireSpring Customer Loyalty Score by Usage
AireSpring's Customer Loyalty score was rated 100% by customers who have used AireSpring's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AireSpring Product Quality
4.2/5
AireSpring has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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AireSpring Product Information
AireSpring serves markets in the United States. AireSpring supports Web devices and offers products for medium and large sized businesses.
AireSpring’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.airespring.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Call Center Software
Contact Center Software
Customer Service Software
Quick Insights into AireSpring Product Quality
AireSpring's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked AireSpring Product Quality the Highest
Ranked AireSpring Product Quality the Lowest
AireSpring Product Quality Score by Gender
Female customers rated AireSpring's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AireSpring.
Male
4.6/5
Female
5/5
AireSpring Product Quality Score by Ethnicity
AireSpring's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AireSpring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
AireSpring Product Quality Score by Usage
AireSpring's Product Quality score was rated 4.6 stars by customers who have used AireSpring's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AireSpring Pricing
AireSpring ROI & Value For Money
4.4/5
AireSpring has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AireSpring's overall ROI score rated by its users and customers.
AireSpring Pricing Plans
AireSpring has a pricing structure that accommodates medium and large businesses.
Who Uses AireSpring?
Medium Businesses
Large Enterprises
Quick Insights into AireSpring ROI
AireSpring's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AireSpring's ROI score.
Ranked AireSpring ROI the Highest
Ranked AireSpring ROI the Lowest
AireSpring ROI Score by Gender
Female customers rated AireSpring's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AireSpring.
Male
4.5/5
Female
5/5
AireSpring ROI Score by Ethnicity
AireSpring's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AireSpring.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
AireSpring ROI Score by Usage
AireSpring's ROI score was rated 4.6 stars by customers who have used AireSpring's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AireSpring Customer Satisfaction (CSAT)
AireSpring Customer Satisfaction (CSAT) Score
77 / 100
AireSpring has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
77%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AireSpring Customer Satisfaction
AireSpring's Customer Satisfaction score was rated highest by Female customers.
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Ranked AireSpring Customer Satisfaction the Highest
AireSpring Customer Satisfaction Score by Gender
AireSpring's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AireSpring.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AireSpring Customer Service
4.4/5
AireSpring has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AireSpring's overall Customer Service score rated by its users and customers.
About AireSpring's Customer Service
Address
6060 Sepulveda Blvd Ste 220, Van Nuys, CA
Website
http://www.airespring.com
Quick Insights into AireSpring Customer Service
AireSpring's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AireSpring's Customer Service score.
Ranked AireSpring Customer Service the Highest
Ranked AireSpring Customer Service the Lowest
AireSpring Customer Service Score by Gender
Female customers rated AireSpring's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AireSpring.
Male
4.5/5
Female
4.9/5
AireSpring Customer Service Score by Ethnicity
AireSpring's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AireSpring.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
AireSpring Customer Service Score by Usage
AireSpring's Customer Service score was rated 4.5 stars by customers who have used AireSpring's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AireSpring as an Employer
3.0/5
AireSpring has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AireSpring scored a 58 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of AireSpring would recommend the brand to a friend. ENPS measures how likely AireSpring employees would recommend working at AireSpring to a friend.
Net Promoter Score
58
NPS Score
| 76% | Promoters |
|---|---|
| 6% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
