-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Broadview Networks
Marketing or Exec? Claim Your Free Account
About Broadview Networks' Brand
Broadview Networks provides voice and data communications, and managed network solutions for SMBs and enterprises. Among its major competitors, Broadview Networks is ranked in 8th place for NPS while Zendesk is 1st, and RingCentral is 2nd.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Broadview Networks Ranking
- #4 / 4 of its competitors
Broadview Networks NPS
Broadview Networks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Broadview Networks's customers would recommend using the product based on a scale of -100 to 100.
Broadview Networks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Broadview Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
How Other Brands Compare
Broadview Networks is ranked #4 for NPS among its competitors. Zendesk and RingCentral come in first and second, with Verizon coming in at third.
Broadview Networks |  Verizon |  RingCentral |  Zendesk | |
| Global Ranking | #- | #108 | #209 | #509 |
| NPS | -100 | 1 | 25 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $24.48B | $9.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadview Networks NPS vs. Competitors
Compared to its competitors, Broadview Networks's NPS is rated right below Wave Broadband.
| COMPANY | NPS Score | |
|---|---|---|
| Zendesk | 41 |
| RingCentral | 25 |
| Verizon | 1 |
 | ShoreTel | N/A |
 | 8x8 | -21 |
 | Zayo Group | -29 |
 | Comcast | -31 |
 | Wave Broadband | -73 |
| Broadview Networks | -100 |
Broadview Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Broadview Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadview Networks Customer Loyalty vs. Competitors
Compared to its competitors, Broadview Networks's Customer Loyalty score is rated right above RingCentral.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Broadview Networks | 100% |
| RingCentral | 85% |
| Zendesk | 81% |
| Verizon | 80% |
| Comcast | 72% |
| Wave Broadband | 67% |
| Zayo Group | 64% |
| 8x8 | 49% |
| ShoreTel | N/A |
Unlock Broadview Networks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadview Networks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Broadview Networks Product Quality
2/5
Broadview Networks has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadview Networks' overall Product Quality score rated by its users and customers.
Broadview Networks Product Information
Broadview Networks’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.broadviewnet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Broadview Networks Product Quality vs. Competitors
Compared to its competitors, Broadview Networks's Product Quality score is rated right above Wave Broadband, and is preceded by Comcast.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zendesk | 4.2/5 |
| RingCentral | 4/5 |
| Verizon | 3.3/5 |
| 8x8 | 3.3/5 |
| Zayo Group | 2.5/5 |
| Comcast | 2.5/5 |
| Broadview Networks | 2/5 |
| Wave Broadband | 1.7/5 |
| ShoreTel | N/A |
Unlock Broadview Networks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadview Networks Product Quality vs. Competitors data and gain insights into your customers today.
Broadview Networks Pricing
Broadview Networks ROI & Value For Money
1.5/5
Broadview Networks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadview Networks' overall ROI score rated by its users and customers.
Broadview Networks Pricing vs. Competitors
Compared to its competitors, Broadview Networks's ROI score is rated right above ShoreTel, and is preceded by Wave Broadband.
| COMPANY | Pricing Score | |
|---|---|---|
| Zendesk | 4/5 |
| RingCentral | 3.8/5 |
| Verizon | 3.1/5 |
| 8x8 | 3.1/5 |
| Zayo Group | 2.2/5 |
| Comcast | 2.1/5 |
| Wave Broadband | 1.5/5 |
| Broadview Networks | 1.5/5 |
| ShoreTel | N/A |
Unlock Broadview Networks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadview Networks ROI vs. Competitors data and gain insights into your customers today.
Broadview Networks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadview Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Broadview Networks's Customer Satisfaction score is rated right above ShoreTel, and is preceded by Wave Broadband.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zendesk | 81% |
| Verizon | 55% |
| RingCentral | 53% |
| 8x8 | 34% |
| Zayo Group | 32% |
| Comcast | 27% |
| Wave Broadband | 18% |
| Broadview Networks | 0% |
| ShoreTel | 0% |
Unlock Broadview Networks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadview Networks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Broadview Networks Customer Service
1.5/5
Broadview Networks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadview Networks' overall Customer Service score rated by its users and customers.
About Broadview Networks's Customer Service
Address
800 Westchester Avenue, Suite N501, Rye, NY
Website
http://www.broadviewnet.com
Phone Number
(914)922-7000
Broadview Networks Customer Service vs. Competitors
Compared to its competitors, Broadview Networks's Customer Service score is rated right above ShoreTel, and is preceded by Wave Broadband.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zendesk | 4/5 |
| RingCentral | 3.6/5 |
| Verizon | 3.2/5 |
| 8x8 | 2.3/5 |
| Zayo Group | 2.2/5 |
| Comcast | 2.2/5 |
| Wave Broadband | 1.7/5 |
| Broadview Networks | 1.5/5 |
| ShoreTel | N/A |
Unlock Broadview Networks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Broadview Networks Customer Service vs. Competitors data and gain insights into your customers today.
Broadview Networks as an Employer
4.2/5
Broadview Networks has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Broadview Networks scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadview Networks would recommend the brand to a friend. ENPS measures how likely Broadview Networks employees would recommend working at Broadview Networks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
