-29
NPS
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Zayo Group
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About Zayo Group's Brand
Zayo Group provides fiber-based bandwidth infrastructure services and carrier-neutral colocation. Among its major competitors, Zayo Group is ranked in 4th place for NPS while CIENA CORPORATION is 1st, and Rackspace Technology is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Zayo Group Ranking
- #4 / 4 of its competitors
Zayo Group NPS
Zayo Group's Net Promoter Score (NPS) is a -29 with 31% Promoters, 9% Passives, and 60% Detractors. Net Promoter Score tracks whether Zayo Group's customers would recommend using the product based on a scale of -100 to 100.
Zayo Group Overall NPS
| 31% | Promoters |
|---|---|
| 9% | Passives |
| 60% | Detractors |
Zayo Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -19 | Jul 2023 | -19 |
Aug 2023 -23 | Aug 2023 | -23 |
Sep 2023 -28 | Sep 2023 | -28 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -31 | Feb 2024 | -31 |
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -32 | Apr 2024 | -32 |
May 2024 -32 | May 2024 | -32 |
Jul 2024 -30 | Jul 2024 | -30 |
Oct 2024 -30 | Oct 2024 | -30 |
Dec 2024 -28 | Dec 2024 | -28 |
Jan 2025 -29 | Jan 2025 | -29 |
How Other Brands Compare
Zayo Group is ranked #4 for NPS among its competitors. CIENA CORPORATION and Rackspace Technology come in first and second, with Vodafone coming in at third.
Zayo Group |  Rackspace Technology |  Vodafone |  CIENA CORPORATION | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | -29 | 17 | 10 | 31 |
| Valuation Updated every 24 hours for public companies | - | $444.14M | $53.05B | $8.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zayo Group NPS by Gender
Zayo Group's NPS was rated -84 by Male customers on Comparably.
Male
-84
Zayo Group's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
N/A
Zayo Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zayo Group NPS by Ethnicity
Zayo Group's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Zayo Group NPS by Age
Zayo Group's NPS was rated -34 points by customers ages 46-50 on Comparably.
Zayo Group NPS by Usage
Zayo Group's NPS was rated the highest by customers who have used Zayo Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Zayo Group NPS vs. Competitors
Compared to its competitors, Zayo Group's NPS is rated right above Earthlink, and is preceded by Vodafone.
| COMPANY | NPS Score | |
|---|---|---|
| CIENA CORPORATION | 31 |
| Rackspace Technology | 17 |
| Vodafone | 10 |
| Zayo Group | -29 |
 | Earthlink | -62 |
 | Broadview Networks | -100 |
Zayo Group Customer Reviews
Out of the 3 Zayo Group customer reviews 0 were positive and 3 were constructive. Zayo Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Zayo Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Zayo Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zayo Group Customer Loyalty Score by Gender
Zayo Group's Customer Loyalty score was rated 48 by Male customers on Comparably.
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Male
48%
Yes
Female
N/A
Yes
Zayo Group Customer Loyalty Score by Ethnicity
Zayo Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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37
out of 100
Caucasian
40
out of 100
Other
Zayo Group Customer Loyalty Score by Age
Zayo Group's Customer Loyalty score was rated 40% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
Zayo Group Customer Loyalty Score by Usage
Zayo Group's Customer Loyalty score was rated the highest by customers who have used Zayo Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zayo Group Customer Loyalty Score by Industry
Zayo Group's Customer Loyalty score was rated 21% by Tech industry customers.
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Zayo Group Customer Loyalty vs. Competitors
Compared to its competitors, Zayo Group's Customer Loyalty score is rated right above Earthlink, and is preceded by Rackspace Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Broadview Networks | 100% |
| CIENA CORPORATION | 85% |
| Vodafone | 84% |
| Rackspace Technology | 71% |
| Zayo Group | 64% |
| Earthlink | 63% |
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Zayo Group Product Quality
2.5/5
Zayo Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Zayo Group Product Information
Zayo Group’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zayo Group's product the highest.
- Website
- http://www.zayo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Hardware and Devices
Quick Insights into Zayo Group Product Quality
Zayo Group's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Zayo Group Product Quality the Highest
Ranked Zayo Group Product Quality the Lowest
Zayo Group Product Quality Score by Gender
Zayo Group's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Zayo Group Product Quality Score by Ethnicity
Zayo Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Zayo Group Product Quality Score by Age
Zayo Group's Product Quality score was rated 3.3 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
Zayo Group Product Quality Score by Usage
Zayo Group's Product Quality score was rated the highest by customers who have used Zayo Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zayo Group Product Quality Score by Industry
Zayo Group's Product Quality score was rated 1.5 stars by Tech industry customers.
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Zayo Group Product Quality vs. Competitors
Compared to its competitors, Zayo Group's Product Quality score is rated right above Earthlink, and is preceded by Vodafone.
| COMPANY | Product Quality Score | |
|---|---|---|
| CIENA CORPORATION | 4.1/5 |
| Rackspace Technology | 3.7/5 |
| Vodafone | 3.7/5 |
| Zayo Group | 2.5/5 |
| Earthlink | 2.2/5 |
| Broadview Networks | 2/5 |
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Zayo Group Pricing
Zayo Group ROI & Value For Money
2.2/5
Zayo Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Zayo Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Zayo Group ROI
Zayo Group's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Zayo Group ROI the Highest
Ranked Zayo Group ROI the Lowest
Zayo Group ROI Score by Gender
Zayo Group's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Zayo Group ROI Score by Ethnicity
Zayo Group's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zayo Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Zayo Group ROI Score by Age
Zayo Group's ROI score was rated 3 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
Zayo Group ROI Score by Usage
Zayo Group's ROI score was rated the highest by customers who have used Zayo Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zayo Group ROI Score by Industry
Zayo Group's ROI score was rated 1.5 stars by Tech industry customers.
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Zayo Group Pricing vs. Competitors
Compared to its competitors, Zayo Group's ROI score is rated right above Earthlink, and is preceded by Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| CIENA CORPORATION | 3.8/5 |
| Vodafone | 3.6/5 |
| Rackspace Technology | 3.4/5 |
| Zayo Group | 2.2/5 |
| Earthlink | 2.2/5 |
| Broadview Networks | 1.5/5 |
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Zayo Group Customer Satisfaction (CSAT)
Zayo Group Customer Satisfaction (CSAT) Score
32 / 100
Zayo Group has an overall Customer Satisfaction score of 32 rated by its users and customers.
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Very Satisfied
16%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zayo Group Customer Satisfaction
Zayo Group's Customer Satisfaction score was rated highest by customers who have used Zayo Group's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Zayo Group Customer Satisfaction the Highest
Ranked Zayo Group Customer Satisfaction the Lowest
Zayo Group Customer Satisfaction Score by Gender
Zayo Group's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 73% |
Zayo Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zayo Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to Other
Zayo Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Zayo Group Customer Satisfaction Score by Usage
Zayo Group's Customer Satisfaction score was rated 0 points by customers who have used Zayo Group's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Zayo Group Customer Satisfaction Score by Industry
Zayo Group's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"title": "Zayo Group Customer Satisfaction Score by Industry",
"text": "Zayo Group's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Zayo Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Zayo Group Customer Satisfaction vs. Competitors
Compared to its competitors, Zayo Group's Customer Satisfaction score is rated right above Earthlink, and is preceded by Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CIENA CORPORATION | 85% |
| Vodafone | 71% |
| Rackspace Technology | 61% |
| Zayo Group | 32% |
| Earthlink | 25% |
| Broadview Networks | 0% |
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Zayo Group Customer Service
2.2/5
Zayo Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Zayo Group's Customer Service
Address
1805 29th St, Ste 2050, Boulder, CO
Website
http://www.zayo.com
Phone Number
(303) 381-4683
Quick Insights into Zayo Group Customer Service
Zayo Group's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Zayo Group Customer Service the Highest
Ranked Zayo Group Customer Service the Lowest
Zayo Group Customer Service Score by Gender
Zayo Group's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Zayo Group Customer Service Score by Ethnicity
Zayo Group's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zayo Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Zayo Group Customer Service Score by Age
Zayo Group's Customer Service score was rated 2.6 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
Zayo Group Customer Service Score by Usage
Zayo Group's Customer Service score was rated the highest by customers who have used Zayo Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Zayo Group Customer Service Score by Industry
Zayo Group's Customer Service score was rated 1.5 stars by Tech industry customers.
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Zayo Group Customer Service vs. Competitors
Compared to its competitors, Zayo Group's Customer Service score is rated right above Earthlink, and is preceded by Rackspace Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| CIENA CORPORATION | 4.1/5 |
| Vodafone | 3.6/5 |
| Rackspace Technology | 3.2/5 |
| Zayo Group | 2.2/5 |
| Earthlink | 2.2/5 |
| Broadview Networks | 1.5/5 |
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Zayo Group as an Employer
2.5/5
Zayo Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Zayo Group scored a -29 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Zayo Group would recommend the brand to a friend. ENPS measures how likely Zayo Group employees would recommend working at Zayo Group to a friend.
Net Promoter Score
-29
NPS Score
| 31% | Promoters |
|---|---|
| 9% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 20% | Promoters |
|---|---|
| 15% | Passive |
| 65% | Detractors |
