-62
NPS
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Earthlink
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About Earthlink's Brand
Anytime, anywhere, EarthLink keeps customers connected.
Brand at a Glance
63%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Earthlink NPS
Earthlink's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether Earthlink's customers would recommend using the product based on a scale of -100 to 100.
Earthlink Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
Earthlink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -50 | Feb 2022 | -50 |
May 2023 -66 | May 2023 | -66 |
Jun 2023 -75 | Jun 2023 | -75 |
Apr 2024 -80 | Apr 2024 | -80 |
May 2024 -83 | May 2024 | -83 |
Aug 2024 -85 | Aug 2024 | -85 |
Oct 2024 -87 | Oct 2024 | -87 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -70 | Jan 2025 | -70 |
Feb 2025 -54 | Feb 2025 | -54 |
Jun 2025 -59 | Jun 2025 | -59 |
Aug 2025 -62 | Aug 2025 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earthlink NPS by Gender
Earthlink's NPS was rated -20 by Female customers on Comparably.
Female
-20
Earthlink's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Earthlink's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Earthlink NPS by Ethnicity
Earthlink's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Earthlink NPS by Usage
Earthlink's NPS was rated -100 points by customers who have used Earthlink's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Earthlink Customer Reviews
Out of the 2 Earthlink customer reviews 2 were positive and 0 were constructive. Earthlink customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Earthlink Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Earthlink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earthlink Customer Loyalty Score by Gender
Earthlink's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Earthlink.
Female
100%
Yes
Male
N/A
Yes
Earthlink Customer Loyalty Score by Ethnicity
Earthlink's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Earthlink.
64
out of 100
Caucasian
Earthlink Customer Loyalty Score by Usage
Earthlink's Customer Loyalty score was rated 82% by customers who have used Earthlink's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Earthlink Product Quality
2.2/5
Earthlink has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Earthlink Product Information
Earthlink’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.earthlink.net/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
SaaS
Small Business Services
Quick Insights into Earthlink Product Quality
Earthlink's Product Quality score was rated highest by Female customers.
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Ranked Earthlink Product Quality the Highest
Earthlink Product Quality Score by Gender
Earthlink's Product Quality score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
Earthlink Product Quality Score by Ethnicity
Earthlink's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Earthlink.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Earthlink Product Quality Score by Usage
Earthlink's Product Quality score was rated 1.6 stars by customers who have used Earthlink's products/services for Over 10 Years.
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Earthlink Pricing
Earthlink ROI & Value For Money
2.2/5
Earthlink has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Earthlink ROI
Earthlink's ROI score was rated highest by Female customers.
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Ranked Earthlink ROI the Highest
Earthlink ROI Score by Gender
Earthlink's ROI score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Earthlink.
Female
3.2/5
Male
N/A
Earthlink ROI Score by Ethnicity
Earthlink's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Earthlink.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Earthlink ROI Score by Usage
Earthlink's ROI score was rated 1.5 stars by customers who have used Earthlink's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Earthlink Customer Satisfaction (CSAT)
Earthlink Customer Satisfaction (CSAT) Score
25 / 100
Earthlink has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Earthlink Customer Satisfaction
Earthlink's Customer Satisfaction score was rated highest by Female customers.
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Ranked Earthlink Customer Satisfaction the Highest
Earthlink Customer Satisfaction Score by Gender
Earthlink's Customer Satisfaction score was rated 40 by Female customers on Comparably.
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40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
Earthlink Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Earthlink's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Earthlink.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Earthlink Customer Satisfaction Score by Usage
Earthlink's Customer Satisfaction score was rated 0 points by customers who have used Earthlink's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Earthlink Customer Service
2.2/5
Earthlink has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Earthlink's Customer Service
Address
Atlanta, GA
Website
http://www.earthlink.net/
Phone Number
(404)815-0770
Quick Insights into Earthlink Customer Service
Earthlink's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Earthlink's Customer Service score.
Ranked Earthlink Customer Service the Highest
Earthlink Customer Service Score by Gender
Earthlink's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Earthlink.
Female
2.5/5
Male
N/A
Earthlink Customer Service Score by Ethnicity
Earthlink's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Earthlink.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Earthlink Customer Service Score by Usage
Earthlink's Customer Service score was rated 1.5 stars by customers who have used Earthlink's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Earthlink as an Employer
3.0/5
Earthlink has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Earthlink scored a -62 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Earthlink would recommend the brand to a friend. ENPS measures how likely Earthlink employees would recommend working at Earthlink to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
