Wave Broadband NPS & Customer Reviews

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Wave Broadband

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Wave Broadband

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About Wave Broadband's Brand

"Wave Broadband is a provider of fiber optic, broadband internet, cable television and telephone services for residents and businesses." Among its major competitors, Wave Broadband is ranked in 6th place for NPS while NetApp is 1st, and Nextiva is 2nd.

Brand at a Glance

67%

Customer Loyalty

1.7/5

Product Quality

1.5/5

Pricing

1.7/5

Customer Service

Wave Broadband Ranking

^#4 / 4 of its competitors

Wave Broadband NPS

Wave Broadband's Net Promoter Score (NPS) is a -73 with 10% Promoters, 7% Passives, and 83% Detractors. Net Promoter Score tracks whether Wave Broadband's customers would recommend using the product based on a scale of -100 to 100.

Wave Broadband Overall NPS

-73

NPS

10%	Promoters
7%	Passives
83%	Detractors

Wave Broadband NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 -72	Jul 2023	-72
Sep 2023 -72	Sep 2023	-72
Oct 2023 -72	Oct 2023	-72
Nov 2023 -74	Nov 2023	-74
Dec 2023 -75	Dec 2023	-75
Jan 2024 -74	Jan 2024	-74
Feb 2024 -74	Feb 2024	-74
Mar 2024 -74	Mar 2024	-74
Apr 2024 -74	Apr 2024	-74
Nov 2024 -74	Nov 2024	-74
Jun 2025 -74	Jun 2025	-74
Jul 2025 -74	Jul 2025	-74

How Other Brands Compare

Wave Broadband is ranked #4 for NPS among its competitors. NetApp and Shaw Communications come in first and second, with Rogers Communications coming in at third.

	Wave Broadband	NetApp	Rogers Communications	Shaw Communications
Global Ranking	#-	#268	#-	#-
NPS	-73	36	-8	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$15.94B	$18.48B	$14.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wave Broadband NPS by Gender

Male customers rated Wave Broadband's NPS 1 points higher than Female customers.

Male

-87

Wave Broadband's NPS was rated -87 by Male customers on Comparably.

Promoters

Passives

90%

Detractors

Female

-88

Wave Broadband's NPS was rated -88 by Female customers on Comparably.

Promoters

Passives

94%

Detractors

Wave Broadband NPS by Ethnicity

Wave Broadband's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -96	Caucasian	-96
Hispanic or Latino -100	Hispanic or Latino	-100
Other -100	Other	-100

Wave Broadband NPS by Age

Wave Broadband's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

14%

15%

71%

36-40

33%

67%

41-45

100%

51-55

100%

56-60

17%

83%

61-65

100%

66+

94%

Wave Broadband NPS by Usage

Wave Broadband's NPS was rated the highest by customers who have used Wave Broadband's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -89	Less than 1 Year	-89
1 to 2 Years -72	1 to 2 Years	-72
2 to 5 Years -84	2 to 5 Years	-84
5 to 10 Years -67	5 to 10 Years	-67
Over 10 Years -100	Over 10 Years	-100

Wave Broadband NPS vs. Competitors

Compared to its competitors, Wave Broadband's NPS is rated right above Broadview Networks, and is preceded by Grande Communications.

COMPANY		NPS Score
	NetApp	36
	Nextiva	35
	Shaw Communications	0
	Rogers Communications	-8
	Grande Communications	-54
	Wave Broadband	-73
	Broadview Networks	-100

Wave Broadband Customer Reviews

Out of the 10 Wave Broadband customer reviews 0 were positive and 10 were constructive. Wave Broadband customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Wave Broadband Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Wave Broadband users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

Wave Broadband Customer Loyalty Score by Gender

Female customers rated Wave Broadband's Customer Loyalty score 14% higher than Male customers.

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Male

54%

Yes

Female

68%

Yes

Wave Broadband Customer Loyalty Score by Ethnicity

Wave Broadband's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

Other

Wave Broadband Customer Loyalty Score by Age

Wave Broadband's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 23%	26-30	23%
36-40 40%	36-40	40%
41-45 55%	41-45	55%
51-55 70%	51-55	70%
56-60 100%	56-60	100%
61-65 61%	61-65	61%
66+ 72%	66+	72%

Wave Broadband Customer Loyalty Score by Usage

Wave Broadband's Customer Loyalty score was rated the highest by customers who have used Wave Broadband's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	30%
1 to 2 Years	36%
2 to 5 Years	70%
5 to 10 Years	80%
Over 10 Years	79%

Wave Broadband Customer Loyalty Score by Industry

Wave Broadband's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	55%
Aerospace and Aviation	10%
Business and Consumer Services	70%
Legal	64%

Wave Broadband Customer Loyalty vs. Competitors

Compared to its competitors, Wave Broadband's Customer Loyalty score is rated right above Nextiva, and is preceded by Shaw Communications.

COMPANY		Customer Loyalty Score
	Broadview Networks	100%
	NetApp	83%
	Rogers Communications	79%
	Grande Communications	78%
	Shaw Communications	73%
	Wave Broadband	67%
	Nextiva	52%

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Wave Broadband Product Quality

1.7/5

Wave Broadband has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

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Wave Broadband Product Information

Wave Broadband’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Wave Broadband's product the highest. Reviewers from the Business and Consumer Services industry rated Wave Broadband the lowest at 1.5.

Website: www.wavebroadband.com

Company Size: 501-1,000 Employees

Industry

Telecommunications

Quick Insights into Wave Broadband Product Quality

Wave Broadband's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Wave Broadband's products/services for Over 10 Years.

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Ranked Wave Broadband Product Quality the Highest

36-40	2.3
Aerospace and Aviation	2.3
5 to 10 Years	2.2

Ranked Wave Broadband Product Quality the Lowest

Legal	1.5
Other	1.5
Over 10 Years	1.5

Wave Broadband Product Quality Score by Gender

Male customers rated Wave Broadband's Product Quality score 0.2 stars higher than Female customers.

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Male

1.7/5

Female

1.5/5

Wave Broadband Product Quality Score by Ethnicity

Wave Broadband's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
Other 1.5	Other	1.5

Wave Broadband Product Quality Score by Age

Wave Broadband's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 2.2	26-30	2.2
36-40 2.3	36-40	2.3
41-45 1.5	41-45	1.5
51-55 1.5	51-55	1.5
56-60 1.9	56-60	1.9
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Wave Broadband Product Quality Score by Usage

Wave Broadband's Product Quality score was rated the highest by customers who have used Wave Broadband's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	2.2
Over 10 Years	1.5

Wave Broadband Product Quality Score by Industry

Wave Broadband's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.

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Tech	1.9
Aerospace and Aviation	2.3
Business and Consumer Services	1.5
Legal	1.5

Wave Broadband Product Quality vs. Competitors

Compared to its competitors, Wave Broadband's Product Quality score is rated right below Broadview Networks.

COMPANY		Product Quality Score
	NetApp	4.1/5
	Nextiva	3.7/5
	Shaw Communications	3.2/5
	Rogers Communications	3.1/5
	Grande Communications	2/5
	Broadview Networks	2/5
	Wave Broadband	1.7/5

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Wave Broadband Pricing

Wave Broadband ROI & Value For Money

1.5/5

Wave Broadband has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Wave Broadband Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Wave Broadband.

Quick Insights into Wave Broadband ROI

Wave Broadband's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Wave Broadband's products/services for Over 10 Years.

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Ranked Wave Broadband ROI the Highest

Aerospace and Aviation	3.1
36-40	3
5 to 10 Years	2.2

Ranked Wave Broadband ROI the Lowest

Male	1.5
Other	1.5
Over 10 Years	1.5

Wave Broadband ROI Score by Gender

Wave Broadband's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Wave Broadband ROI Score by Ethnicity

Wave Broadband's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
Other 1.5	Other	1.5

Wave Broadband ROI Score by Age

Wave Broadband's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.8	26-30	1.8
36-40 3	36-40	3
41-45 1.5	41-45	1.5
51-55 1.5	51-55	1.5
56-60 2	56-60	2
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Wave Broadband ROI Score by Usage

Wave Broadband's ROI score was rated the highest by customers who have used Wave Broadband's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	2.2
Over 10 Years	1.5

Wave Broadband ROI Score by Industry

Wave Broadband's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.

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Tech	1.9
Aerospace and Aviation	3.1
Business and Consumer Services	1.5
Legal	1.5

Wave Broadband Pricing vs. Competitors

Compared to its competitors, Wave Broadband's ROI score is rated right above Broadview Networks, and is preceded by Grande Communications.

COMPANY		Pricing Score
	NetApp	4/5
	Nextiva	3.4/5
	Shaw Communications	3.2/5
	Rogers Communications	2.9/5
	Grande Communications	1.8/5
	Wave Broadband	1.5/5
	Broadview Networks	1.5/5

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Wave Broadband Customer Satisfaction (CSAT)

Wave Broadband Customer Satisfaction (CSAT) Score

18 / 100

Wave Broadband has an overall Customer Satisfaction score of 18 rated by its users and customers.

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Very Satisfied	8%
Satisfied	10%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	21%
Very Dissatisfied	48%

Very Satisfied

Satisfied

10%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

21%

Very Dissatisfied

48%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wave Broadband Customer Satisfaction

Wave Broadband's Customer Satisfaction score was rated highest by customers who have used Wave Broadband's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.

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Ranked Wave Broadband Customer Satisfaction the Highest

2 to 5 Years	40%
41-45	33%
Legal	33%

Ranked Wave Broadband Customer Satisfaction the Lowest

Female	9%
1 to 2 Years	0%
18-25	0%

Wave Broadband Customer Satisfaction Score by Gender

Male customers rated Wave Broadband's Customer Satisfaction score 13 points higher than Female customers.

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22 / 100

Male

	Very Satisfied	11%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	22%
	Very Dissatisfied	49%

9 / 100

Female

	Very Satisfied	0%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	18%
	Very Dissatisfied	73%

Wave Broadband Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wave Broadband's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.

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12 / 100

Very Satisfied	8%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	21%
Very Dissatisfied	63%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

63%

CSAT according to Hispanic or Latino

Wave Broadband's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Wave Broadband's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	43%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

43%

Very Dissatisfied

29%

Wave Broadband Customer Satisfaction Score by Age

Wave Broadband's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

26-30

29%

41-45

33%

61-65

25%

66+

Wave Broadband Customer Satisfaction Score by Usage

Wave Broadband's Customer Satisfaction score was rated the highest by customers who have used Wave Broadband's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	12
1 to 2 Years	0
2 to 5 Years	40
5 to 10 Years	20
Over 10 Years	10

Wave Broadband Customer Satisfaction Score by Industry

Wave Broadband's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.

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{
	"title": "Wave Broadband Customer Satisfaction Score by Industry",
	"text": "Wave Broadband's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Wave Broadband's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wave Broadband's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		}
	]
}

Tech	29
Legal	33

Wave Broadband Customer Satisfaction vs. Competitors

Compared to its competitors, Wave Broadband's Customer Satisfaction score is rated right above Grande Communications, and is preceded by Nextiva.

COMPANY		Customer Satisfaction (CSAT) Score
	NetApp	80%
	Shaw Communications	75%
	Rogers Communications	56%
	Nextiva	36%
	Wave Broadband	18%
	Grande Communications	8%
	Broadview Networks	0%

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Wave Broadband Customer Service

1.7/5

Wave Broadband has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About Wave Broadband's Customer Service

Address

Kirkland, WA

Website

www.wavebroadband.com

Quick Insights into Wave Broadband Customer Service

Wave Broadband's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Wave Broadband's products/services for Over 10 Years.

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Ranked Wave Broadband Customer Service the Highest

36-40	3.3
Tech	2.1
2 to 5 Years	1.7

Ranked Wave Broadband Customer Service the Lowest

Legal	1.5
Other	1.5
Over 10 Years	1.5

Wave Broadband Customer Service Score by Gender

Male customers rated Wave Broadband's Customer Service score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Wave Broadband Customer Service Score by Ethnicity

Wave Broadband's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
Other 1.5	Other	1.5

Wave Broadband Customer Service Score by Age

Wave Broadband's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.8	26-30	1.8
36-40 3.3	36-40	3.3
41-45 1.5	41-45	1.5
51-55 1.5	51-55	1.5
56-60 2.1	56-60	2.1
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Wave Broadband Customer Service Score by Usage

Wave Broadband's Customer Service score was rated the highest by customers who have used Wave Broadband's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	1.7
Over 10 Years	1.5

Wave Broadband Customer Service Score by Industry

Wave Broadband's Customer Service score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.

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Tech	2.1
Aerospace and Aviation	2
Business and Consumer Services	1.5
Legal	1.5

Wave Broadband Customer Service vs. Competitors

Compared to its competitors, Wave Broadband's Customer Service score is rated right above Broadview Networks, and is preceded by Grande Communications.

COMPANY		Customer Service Score
	NetApp	4.2/5
	Shaw Communications	3.5/5
	Rogers Communications	2.9/5
	Nextiva	2.7/5
	Grande Communications	2.2/5
	Wave Broadband	1.7/5
	Broadview Networks	1.5/5

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Wave Broadband as an Employer

2.5/5

Wave Broadband has a 2.5/5 stars for its overall company culture rated by their employees

top

50%

CEO of Wave Broadband

Steve Weed

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wave Broadband scored a -73 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Wave Broadband would recommend the brand to a friend. ENPS measures how likely Wave Broadband employees would recommend working at Wave Broadband to a friend.

Net Promoter Score

-73

NPS Score

10%	Promoters
7%	Passive
83%	Detractors

Employee Net Promoter Score

-17

eNPS Score

25%	Promoters
33%	Passive
42%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail