-54
NPS
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Grande Communications
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About Grande Communications' Brand
"Grande Communications is a telecommunication firm that uses a fiber optic and cable network to offer phone, television and internet services."
Brand at a Glance
78%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
2.2/5
Customer Service
Grande Communications NPS
Grande Communications's Net Promoter Score (NPS) is a -54 with 23% Promoters, 0% Passives, and 77% Detractors. Net Promoter Score tracks whether Grande Communications's customers would recommend using the product based on a scale of -100 to 100.
Grande Communications Overall NPS
| 23% | Promoters |
|---|---|
| 0% | Passives |
| 77% | Detractors |
Grande Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -60 | Jul 2022 | -60 |
Sep 2022 -67 | Sep 2022 | -67 |
Oct 2022 -43 | Oct 2022 | -43 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -55 | Dec 2022 | -55 |
Mar 2023 -60 | Mar 2023 | -60 |
Feb 2024 -45 | Feb 2024 | -45 |
Apr 2024 -50 | Apr 2024 | -50 |
Oct 2024 -53 | Oct 2024 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grande Communications NPS by Gender
Male customers rated Grande Communications's NPS 50 points higher than Female customers.
Male
-50
Grande Communications's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
Grande Communications's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Grande Communications NPS by Ethnicity
Grande Communications's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Grande Communications NPS by Age
Grande Communications's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
Grande Communications NPS by Usage
Grande Communications's NPS was rated -100 points by customers who have used Grande Communications's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Grande Communications Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Grande Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grande Communications Customer Loyalty Score by Gender
Female customers rated Grande Communications's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Grande Communications.
Male
55%
Yes
Female
100%
Yes
Grande Communications Customer Loyalty Score by Ethnicity
Grande Communications's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grande Communications.
100
out of 100
Caucasian
Grande Communications Customer Loyalty Score by Age
Grande Communications's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Grande Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
66+ 40% | 66+ | 40% |
Grande Communications Customer Loyalty Score by Usage
Grande Communications's Customer Loyalty score was rated 100% by customers who have used Grande Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Grande Communications Product Quality
2/5
Grande Communications has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Grande Communications Product Information
Grande Communications’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://mygrande.com/
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
Quick Insights into Grande Communications Product Quality
Grande Communications's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Grande Communications' Product Quality.
Ranked Grande Communications Product Quality the Highest
Ranked Grande Communications Product Quality the Lowest
Grande Communications Product Quality Score by Gender
Male customers rated Grande Communications's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Grande Communications.
Male
1.6/5
Female
1.5/5
Grande Communications Product Quality Score by Ethnicity
Grande Communications's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grande Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grande Communications Product Quality Score by Age
Grande Communications's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Grande Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Grande Communications Product Quality Score by Usage
Grande Communications's Product Quality score was rated 1.5 stars by customers who have used Grande Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Grande Communications Pricing
Grande Communications ROI & Value For Money
1.8/5
Grande Communications has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Grande Communications' overall ROI score rated by its users and customers.
Quick Insights into Grande Communications ROI
Grande Communications's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Grande Communications' ROI score.
Ranked Grande Communications ROI the Highest
Ranked Grande Communications ROI the Lowest
Grande Communications ROI Score by Gender
Male customers rated Grande Communications's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grande Communications.
Male
1.7/5
Female
1.5/5
Grande Communications ROI Score by Ethnicity
Grande Communications's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grande Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grande Communications ROI Score by Age
Grande Communications's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Grande Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Grande Communications ROI Score by Usage
Grande Communications's ROI score was rated 1.5 stars by customers who have used Grande Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Grande Communications Customer Satisfaction (CSAT)
Grande Communications Customer Satisfaction (CSAT) Score
8 / 100
Grande Communications has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grande Communications Customer Satisfaction
Grande Communications's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Grande Communications' Customer Satisfaction.
Ranked Grande Communications Customer Satisfaction the Highest
Ranked Grande Communications Customer Satisfaction the Lowest
Grande Communications Customer Satisfaction Score by Gender
Male customers rated Grande Communications's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grande Communications.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Grande Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grande Communications' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grande Communications.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Grande Communications Customer Satisfaction Score by Age
Grande Communications's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Grande Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Grande Communications Customer Satisfaction Score by Usage
Grande Communications's Customer Satisfaction score was rated 0 points by customers who have used Grande Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Grande Communications Customer Service
2.2/5
Grande Communications has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Grande Communications's Customer Service
Address
San Marcos, TX
Website
http://mygrande.com/
Quick Insights into Grande Communications Customer Service
Grande Communications's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Grande Communications' Customer Service score.
Ranked Grande Communications Customer Service the Highest
Ranked Grande Communications Customer Service the Lowest
Grande Communications Customer Service Score by Gender
Male customers rated Grande Communications's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grande Communications.
Male
1.6/5
Female
1.5/5
Grande Communications Customer Service Score by Ethnicity
Grande Communications's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grande Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grande Communications Customer Service Score by Age
Grande Communications's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Grande Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Grande Communications Customer Service Score by Usage
Grande Communications's Customer Service score was rated 1.5 stars by customers who have used Grande Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Grande Communications as an Employer
2.6/5
Grande Communications has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Grande Communications scored a -54 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Grande Communications would recommend the brand to a friend. ENPS measures how likely Grande Communications employees would recommend working at Grande Communications to a friend.
Net Promoter Score
-54
NPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
