-8
NPS
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Rogers Communications
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About Rogers Communications' Brand
"Rogers is a communications and media firm that provides wireless communications, cable television, telephone and internet connectivity services."
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Rogers Communications NPS
Rogers Communications's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Rogers Communications's customers would recommend using the product based on a scale of -100 to 100.
Rogers Communications Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Rogers Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -8 | Dec 2024 | -8 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -10 | Feb 2025 | -10 |
Apr 2025 -8 | Apr 2025 | -8 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -7 | Jun 2025 | -7 |
Jul 2025 -5 | Jul 2025 | -5 |
Sep 2025 -7 | Sep 2025 | -7 |
Oct 2025 -5 | Oct 2025 | -5 |
Nov 2025 -8 | Nov 2025 | -8 |
Dec 2025 -8 | Dec 2025 | -8 |
Jan 2026 -8 | Jan 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rogers Communications NPS by Gender
Female customers rated Rogers Communications's NPS 5 points higher than Male customers.
Male
-50
Rogers Communications's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-45
Rogers Communications's NPS was rated -45 by Female customers on Comparably.
18%
Promoters
19%
Passives
63%
Detractors
Rogers Communications NPS by Ethnicity
Rogers Communications's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -46 | Other | -46 |
Rogers Communications NPS by Age
Rogers Communications's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Rogers Communications NPS by Usage
Rogers Communications's NPS was rated the highest by customers who have used Rogers Communications's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -70 | Over 10 Years | -70 |
Rogers Communications Customer Reviews
Out of the 7 Rogers Communications customer reviews 1 was positive and 6 were constructive. Rogers Communications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rogers Communications Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Rogers Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rogers Communications Customer Loyalty Score by Gender
Male customers rated Rogers Communications's Customer Loyalty score 9% higher than Female customers.
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Male
81%
Yes
Female
72%
Yes
Rogers Communications Customer Loyalty Score by Ethnicity
Rogers Communications's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rogers Communications.
80
out of 100
Caucasian
85
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
75
out of 100
Other
Rogers Communications Customer Loyalty Score by Age
Rogers Communications's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rogers Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 10% | 31-35 | 10% |
36-40 78% | 36-40 | 78% |
41-45 78% | 41-45 | 78% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
66+ 89% | 66+ | 89% |
Rogers Communications Customer Loyalty Score by Usage
Rogers Communications's Customer Loyalty score was rated the highest by customers who have used Rogers Communications's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rogers Communications Customer Loyalty Score by Industry
Rogers Communications's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rogers Communications Product Quality
3.1/5
Rogers Communications has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Rogers Communications Product Information
Rogers Communications’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rogers Communications's product the highest. Reviewers from the Banking and Financial Services industry rated Rogers Communications the lowest at 1.8.
- Website
- http://www.rogers.com/
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Tech
Quick Insights into Rogers Communications Product Quality
Rogers Communications's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Rogers Communications' Product Quality.
Ranked Rogers Communications Product Quality the Highest
Ranked Rogers Communications Product Quality the Lowest
Rogers Communications Product Quality Score by Gender
Female customers rated Rogers Communications's Product Quality score 0.7 stars higher than Male customers.
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Male
2.2/5
Female
2.9/5
Rogers Communications Product Quality Score by Ethnicity
Rogers Communications's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rogers Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.7 | Other | 2.7 |
Rogers Communications Product Quality Score by Age
Rogers Communications's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rogers Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2 | 51-55 | 2 |
56-60 2.3 | 56-60 | 2.3 |
66+ 1.9 | 66+ | 1.9 |
Rogers Communications Product Quality Score by Usage
Rogers Communications's Product Quality score was rated the highest by customers who have used Rogers Communications's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Rogers Communications Product Quality Score by Industry
Rogers Communications's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Rogers Communications Pricing
Rogers Communications ROI & Value For Money
2.9/5
Rogers Communications has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Rogers Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Rogers Communications.
Quick Insights into Rogers Communications ROI
Rogers Communications's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked Rogers Communications ROI the Highest
Ranked Rogers Communications ROI the Lowest
Rogers Communications ROI Score by Gender
Female customers rated Rogers Communications's ROI score 1 stars higher than Male customers.
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Male
1.9/5
Female
2.9/5
Rogers Communications ROI Score by Ethnicity
Rogers Communications's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rogers Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.6 | Other | 2.6 |
Rogers Communications ROI Score by Age
Rogers Communications's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rogers Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2 | 51-55 | 2 |
56-60 2 | 56-60 | 2 |
66+ 1.9 | 66+ | 1.9 |
Rogers Communications ROI Score by Usage
Rogers Communications's ROI score was rated the highest by customers who have used Rogers Communications's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rogers Communications ROI Score by Industry
Rogers Communications's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Rogers Communications Customer Satisfaction (CSAT)
Rogers Communications Customer Satisfaction (CSAT) Score
56 / 100
Rogers Communications has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rogers Communications Customer Satisfaction
Rogers Communications's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Rogers Communications Customer Satisfaction the Highest
Ranked Rogers Communications Customer Satisfaction the Lowest
Rogers Communications Customer Satisfaction Score by Gender
Female customers rated Rogers Communications's Customer Satisfaction score 28 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
62 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
Rogers Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rogers Communications' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
22%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
56%
CSAT according to African American/Black
Rogers Communications' Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Rogers Communications' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rogers Communications.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
CSAT according to Other
Rogers Communications' Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rogers Communications.
54 / 100
Very Satisfied
18%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
36%
Rogers Communications Customer Satisfaction Score by Age
Rogers Communications's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rogers Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 13% |
Rogers Communications Customer Satisfaction Score by Usage
Rogers Communications's Customer Satisfaction score was rated the highest by customers who have used Rogers Communications's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Rogers Communications Customer Satisfaction Score by Industry
Rogers Communications's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Rogers Communications Customer Service
2.9/5
Rogers Communications has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Rogers Communications's Customer Service
Address
Toronto, IA
Website
http://www.rogers.com/
Quick Insights into Rogers Communications Customer Service
Rogers Communications's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Rogers Communications' Customer Service score.
Ranked Rogers Communications Customer Service the Highest
Ranked Rogers Communications Customer Service the Lowest
Rogers Communications Customer Service Score by Gender
Female customers rated Rogers Communications's Customer Service score 1.1 stars higher than Male customers.
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Male
1.9/5
Female
3/5
Rogers Communications Customer Service Score by Ethnicity
Rogers Communications's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rogers Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.6 | Other | 2.6 |
Rogers Communications Customer Service Score by Age
Rogers Communications's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rogers Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2 | 51-55 | 2 |
56-60 2 | 56-60 | 2 |
66+ 1.6 | 66+ | 1.6 |
Rogers Communications Customer Service Score by Usage
Rogers Communications's Customer Service score was rated the highest by customers who have used Rogers Communications's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rogers Communications Customer Service Score by Industry
Rogers Communications's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Rogers Communications as an Employer
3.3/5
Rogers Communications has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Rogers Communications scored a -8 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Rogers Communications would recommend the brand to a friend. ENPS measures how likely Rogers Communications employees would recommend working at Rogers Communications to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
