0
NPS
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Shaw Communications
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About Shaw Communications' Brand
Shaw Communications Inc., a diversified communications company, provides broadband cable television, Internet, digital phone,
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Shaw Communications NPS
Shaw Communications's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Shaw Communications's customers would recommend using the product based on a scale of -100 to 100.
Shaw Communications Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Shaw Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shaw Communications NPS by Gender
Shaw Communications's NPS was rated 100 by Male customers on Comparably.
Male
100
Shaw Communications's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Shaw Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Shaw Communications NPS by Usage
Shaw Communications's NPS was rated 34 points by customers who have used Shaw Communications's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Shaw Communications Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Shaw Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shaw Communications Customer Loyalty Score by Gender
Shaw Communications's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Shaw Communications.
Male
100%
Yes
Female
N/A
Yes
Shaw Communications Customer Loyalty Score by Usage
Shaw Communications's Customer Loyalty score was rated 70% by customers who have used Shaw Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shaw Communications Product Quality
3.2/5
Shaw Communications has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Shaw Communications Product Information
Shaw Communications’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.shaw.ca
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Quick Insights into Shaw Communications Product Quality
Shaw Communications's Product Quality score was rated highest by Male customers.
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Ranked Shaw Communications Product Quality the Highest
Shaw Communications Product Quality Score by Gender
Shaw Communications's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Shaw Communications.
Male
4.1/5
Female
N/A
Shaw Communications Product Quality Score by Usage
Shaw Communications's Product Quality score was rated 2.6 stars by customers who have used Shaw Communications's products/services for Over 10 Years.
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Shaw Communications Pricing
Shaw Communications ROI & Value For Money
3.2/5
Shaw Communications has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Shaw Communications ROI
Shaw Communications's ROI score was rated highest by Male customers.
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Ranked Shaw Communications ROI the Highest
Shaw Communications ROI Score by Gender
Shaw Communications's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shaw Communications.
Male
4.1/5
Female
N/A
Shaw Communications ROI Score by Usage
Shaw Communications's ROI score was rated 2.8 stars by customers who have used Shaw Communications's products/services for Over 10 Years.
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Shaw Communications Customer Satisfaction (CSAT)
Shaw Communications Customer Satisfaction (CSAT) Score
75 / 100
Shaw Communications has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shaw Communications Customer Satisfaction
Shaw Communications's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Shaw Communications' Customer Satisfaction.
Ranked Shaw Communications Customer Satisfaction the Highest
Shaw Communications Customer Satisfaction Score by Gender
Shaw Communications's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Shaw Communications.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Shaw Communications Customer Satisfaction Score by Usage
Shaw Communications's Customer Satisfaction score was rated 67 points by customers who have used Shaw Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Shaw Communications Customer Service
3.5/5
Shaw Communications has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Shaw Communications's Customer Service
Address
630 - 3rd Avenue SW, Suite 900, AB, Calvary, GA T2P 4L4
Website
http://www.shaw.ca
Phone Number
(403) 605-5996
Quick Insights into Shaw Communications Customer Service
Shaw Communications's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Shaw Communications' Customer Service score.
Ranked Shaw Communications Customer Service the Highest
Shaw Communications Customer Service Score by Gender
Shaw Communications's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shaw Communications.
Male
4.8/5
Female
N/A
Shaw Communications Customer Service Score by Usage
Shaw Communications's Customer Service score was rated 3.5 stars by customers who have used Shaw Communications's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Shaw Communications scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Shaw Communications would recommend the brand to a friend. ENPS measures how likely Shaw Communications employees would recommend working at Shaw Communications to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
