25
NPS
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CallFire
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About CallFire's Brand
"CallFire offers cloud based call tracking, recording and messaging services for businesses." Among its major competitors, CallFire is ranked in 4th place for NPS while CallRail is 1st, and Twilio Inc. is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
CallFire Ranking
- #3 / 4 of its competitors
CallFire NPS
CallFire's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether CallFire's customers would recommend using the product based on a scale of -100 to 100.
CallFire Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
CallFire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
Oct 2022 30 | Oct 2022 | 30 |
May 2023 25 | May 2023 | 25 |
How Other Brands Compare
CallFire is ranked third for NPS among its competitors. Twilio Inc. and Orange come in first and second, with DialogTech coming in at #4.
CallFire |  Twilio Inc. |  Orange |  DialogTech | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 25 | 31 | 29 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $32.86B | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CallFire NPS by Usage
CallFire's NPS was rated 7 points by customers who have used CallFire's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
CallFire NPS vs. Competitors
Compared to its competitors, CallFire's NPS is rated right above DialogTech, and is preceded by Orange.
| COMPANY | NPS Score | |
|---|---|---|
 | CallRail | 46 |
| Twilio Inc. | 31 |
| Orange | 29 |
| CallFire | 25 |
| DialogTech | 0 |
 | LeadsRain | N/A |
 | Teliax | N/A |
CallFire Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CallFire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CallFire Customer Loyalty vs. Competitors
Compared to its competitors, CallFire's Customer Loyalty score is rated right above DialogTech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CallFire | 100% |
| DialogTech | 100% |
| CallRail | 83% |
| Orange | 82% |
| Twilio Inc. | 80% |
| LeadsRain | N/A |
| Teliax | N/A |
Unlock CallFire Customer Loyalty vs. Competitors Data
VS
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CallFire Product Quality
4.1/5
CallFire has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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CallFire Product Information
CallFire serves markets in the United States and Canada. CallFire supports Web devices and offers products for small, medium, and large sized businesses.
CallFire’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.callfire.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Campaign Management Software
Call Center Software
Contact Center Software
Inside Sales Software
IVR Software
Auto Dialer Software
Telemarketing Software
Call Tracking Software
Telephony Software
CallFire Product Quality vs. Competitors
Compared to its competitors, CallFire's Product Quality score is rated right above Twilio Inc., and is preceded by CallRail.
| COMPANY | Product Quality Score | |
|---|---|---|
| CallRail | 4.2/5 |
| CallFire | 4.1/5 |
| Twilio Inc. | 4/5 |
| Orange | 3.8/5 |
| DialogTech | 3.2/5 |
| LeadsRain | N/A |
| Teliax | N/A |
Unlock CallFire Product Quality vs. Competitors Data
VS
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CallFire Pricing
CallFire ROI & Value For Money
3.9/5
CallFire has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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CallFire Pricing Plans
CallFire has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CallFire?
Small Businesses
Medium Businesses
Large Enterprises
CallFire Pricing vs. Competitors
Compared to its competitors, CallFire's ROI score is rated right above DialogTech, and is preceded by Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| CallRail | 4.4/5 |
| Twilio Inc. | 3.9/5 |
| CallFire | 3.9/5 |
| DialogTech | 3.7/5 |
| Orange | 3.5/5 |
| LeadsRain | N/A |
| Teliax | N/A |
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CallFire Customer Satisfaction (CSAT)
CallFire Customer Satisfaction (CSAT) Score
50 / 100
CallFire has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CallFire Customer Satisfaction vs. Competitors
Compared to its competitors, CallFire's Customer Satisfaction score is rated right above DialogTech, and is preceded by CallRail.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Orange | 87% |
| Twilio Inc. | 75% |
| CallRail | 50% |
| CallFire | 50% |
| DialogTech | 0% |
| LeadsRain | 0% |
| Teliax | 0% |
Unlock CallFire Customer Satisfaction vs. Competitors Data
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CallFire Customer Service
3.4/5
CallFire has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CallFire's Customer Service
Address
1410 2nd Street, Ste 200, Santa Monica, CA 90401
Website
https://www.callfire.com/
Phone Number
855.808.9873
CallFire's Social Links
CallFire Customer Service vs. Competitors
Compared to its competitors, CallFire's Customer Service score is rated right above LeadsRain, and is preceded by Orange.
| COMPANY | Customer Service Score | |
|---|---|---|
| CallRail | 3.8/5 |
| Twilio Inc. | 3.8/5 |
| DialogTech | 3.7/5 |
| Orange | 3.7/5 |
| CallFire | 3.4/5 |
| LeadsRain | N/A |
| Teliax | N/A |
Unlock CallFire Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CallFire Customer Service vs. Competitors data and gain insights into your customers today.
CallFire as an Employer
3.3/5
CallFire has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CallFire scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CallFire would recommend the brand to a friend. ENPS measures how likely CallFire employees would recommend working at CallFire to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
