46
NPS
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CallRail
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About CallRail's Brand
CallRail’s lead intelligence platform helps businesses market with confidence.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
3.8/5
Customer Service
CallRail NPS
CallRail's Net Promoter Score (NPS) is a 46 with 63% Promoters, 20% Passives, and 17% Detractors. Net Promoter Score tracks whether CallRail's customers would recommend using the product based on a scale of -100 to 100.
CallRail Overall NPS
| 63% | Promoters |
|---|---|
| 20% | Passives |
| 17% | Detractors |
CallRail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
May 2021 61 | May 2021 | 61 |
Jul 2021 64 | Jul 2021 | 64 |
Mar 2022 58 | Mar 2022 | 58 |
Apr 2022 51 | Apr 2022 | 51 |
Oct 2022 50 | Oct 2022 | 50 |
Jun 2023 45 | Jun 2023 | 45 |
Feb 2025 47 | Feb 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CallRail NPS by Usage
CallRail's NPS was rated 70 points by customers who have used CallRail's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
CallRail Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CallRail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CallRail Product Quality
4.2/5
CallRail has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CallRail's overall Product Quality score rated by its users and customers.
CallRail Product Information
CallRail serves markets in the United States, Europe, Australia, Canada, United Kingdom, Germany, and Brazil. CallRail supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
CallRail’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.callrail.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Analytics
Languages Supported
English
Product Type
VoIP Software
Call Tracking Software
Telephony Software
Call Recording Software
CallRail Pricing
CallRail ROI & Value For Money
4.4/5
CallRail has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CallRail's overall ROI score rated by its users and customers.
CallRail Pricing Plans
CallRail has a pricing structure that accommodates small, medium, and large businesses. Starting from $45/month, CallRail uses a subscription model.
Who Uses CallRail?
Small Businesses
Medium Businesses
Large Enterprises
CallRail Customer Satisfaction (CSAT)
CallRail Customer Satisfaction (CSAT) Score
50 / 100
CallRail has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CallRail Customer Service
3.8/5
CallRail has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CallRail's overall Customer Service score rated by its users and customers.
About CallRail's Customer Service
Address
100 Peachtree St NW, #2700, Atlanta, GA 30303
Website
http://www.callrail.com
Phone Number
888-214-9706
CallRail's Social Links
CallRail as an Employer
3.9/5
CallRail has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CallRail scored a 46 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of CallRail would recommend the brand to a friend. ENPS measures how likely CallRail employees would recommend working at CallRail to a friend.
Net Promoter Score
46
NPS Score
| 63% | Promoters |
|---|---|
| 20% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 93% | Promoters |
|---|---|
| 0% | Passive |
| 7% | Detractors |
