44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SendGrid
Marketing or Exec? Claim Your Free Account
About SendGrid's Brand
Now Twilio SendGrid—creating the unquestioned platform of choice for all looking to transform their customer engagement. Among its major competitors, SendGrid is ranked in 4th place for NPS while Bluecore is 1st, and Amazon is 2nd. Overall, SendGrid has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.58B
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
SendGrid Ranking
- #3 / 4 of its competitors
SendGrid NPS
SendGrid's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether SendGrid's customers would recommend using the product based on a scale of -100 to 100.
SendGrid Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
SendGrid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 51 | Aug 2020 | 51 |
Nov 2021 49 | Nov 2021 | 49 |
Aug 2022 49 | Aug 2022 | 49 |
Jan 2023 44 | Jan 2023 | 44 |
Feb 2023 46 | Feb 2023 | 46 |
Dec 2024 44 | Dec 2024 | 44 |
How Other Brands Compare
SendGrid is ranked third for NPS among its competitors. Amazon and MailChimp come in first and second, with Twilio Inc. coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
SendGrid |  Amazon |  Twilio Inc. |  MailChimp | |
| Global Ranking | #- | #9 | #328 | #637 |
| NPS | 44 | 49 | 31 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.58B | $1.64T | $56.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SendGrid NPS by Usage
SendGrid's NPS was rated the highest by customers who have used SendGrid's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
SendGrid NPS vs. Competitors
Compared to its competitors, SendGrid's NPS is rated right above MessageGears, and is preceded by MailChimp.
| COMPANY | NPS Score | |
|---|---|---|
 | Bluecore | 100 |
| Amazon | 49 |
| MailChimp | 47 |
| SendGrid | 44 |
 | MessageGears | 34 |
| Twilio Inc. | 31 |
 | CallidusCloud | 16 |
 | Constant Contact | -7 |
SendGrid Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SendGrid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SendGrid Customer Loyalty vs. Competitors
Compared to its competitors, SendGrid's Customer Loyalty score is rated right above Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SendGrid | 100% |
| Amazon | 89% |
| Twilio Inc. | 80% |
| Constant Contact | 76% |
| MailChimp | 70% |
| Bluecore | 68% |
| MessageGears | 68% |
| CallidusCloud | N/A |
Unlock SendGrid Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SendGrid Customer Loyalty vs. Competitors data and gain insights into your customers today.
SendGrid Product Quality
4.1/5
SendGrid has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SendGrid's overall Product Quality score rated by its users and customers.
SendGrid Product Information
SendGrid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SendGrid supports Web devices and offers products for small, medium, and large sized businesses.
SendGrid’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated SendGrid's product the highest. Reviewers from the Automotive and Transportation industry rated SendGrid the lowest at 3.8.
- Website
- http://sendgrid.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Business Services
Languages Supported
English
Product Type
Email Marketing Software
Email Management Software
Quick Insights into SendGrid Product Quality
SendGrid's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked SendGrid's Product Quality.
Ranked SendGrid Product Quality the Highest
Ranked SendGrid Product Quality the Lowest
SendGrid Product Quality Score by Usage
SendGrid's Product Quality score was rated the highest by customers who have used SendGrid's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SendGrid Product Quality Score by Industry
SendGrid's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SendGrid Product Quality vs. Competitors
Compared to its competitors, SendGrid's Product Quality score is rated right above Twilio Inc., and is preceded by MailChimp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| CallidusCloud | 4.2/5 |
| Bluecore | 4.1/5 |
| MailChimp | 4.1/5 |
| SendGrid | 4.1/5 |
| Twilio Inc. | 4/5 |
| MessageGears | 3.5/5 |
| Constant Contact | 3.1/5 |
Unlock SendGrid Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SendGrid Product Quality vs. Competitors data and gain insights into your customers today.
SendGrid Pricing
SendGrid ROI & Value For Money
4.1/5
SendGrid has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SendGrid's overall ROI score rated by its users and customers.
SendGrid Pricing Plans
SendGrid has a pricing structure that accommodates small, medium, and large businesses. Starting from $14.95/month, SendGrid uses a subscription model and offers the following: Paid plans available beginning at $14.95/mo..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Content industry. The users from the Education industry think that they had the lowest ROI from SendGrid.
Who Uses SendGrid?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into SendGrid ROI
SendGrid's ROI score was rated highest by customers from the Content industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked SendGrid's ROI score.
Ranked SendGrid ROI the Highest
Ranked SendGrid ROI the Lowest
SendGrid ROI Score by Industry
SendGrid's ROI score was rated the highest by Content industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SendGrid Pricing vs. Competitors
Compared to its competitors, SendGrid's ROI score is rated right above Amazon, and is preceded by MailChimp.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| SendGrid | 4.1/5 |
| Amazon | 4.1/5 |
| CallidusCloud | 4/5 |
| Bluecore | 4/5 |
| Twilio Inc. | 3.9/5 |
| MessageGears | 3.5/5 |
| Constant Contact | 3/5 |
Unlock SendGrid ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SendGrid ROI vs. Competitors data and gain insights into your customers today.
SendGrid Customer Satisfaction (CSAT)
SendGrid Customer Satisfaction (CSAT) Score
100 / 100
SendGrid has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SendGrid Customer Satisfaction vs. Competitors
Compared to its competitors, SendGrid's Customer Satisfaction score is rated right above Amazon, and is preceded by Bluecore.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bluecore | 100% |
| SendGrid | 100% |
| Amazon | 84% |
| MailChimp | 75% |
| Twilio Inc. | 75% |
| MessageGears | 66% |
| Constant Contact | 27% |
| CallidusCloud | 0% |
Unlock SendGrid Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SendGrid Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SendGrid Customer Service
3.6/5
SendGrid has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SendGrid's overall Customer Service score rated by its users and customers.
About SendGrid's Customer Service
Address
1801 California St., Denver, CO 80202
Website
http://sendgrid.com
Phone Number
<<not-applicable>>
SendGrid's Social Links
SendGrid Customer Service vs. Competitors
Compared to its competitors, SendGrid's Customer Service score is rated right above MessageGears, and is preceded by CallidusCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Bluecore | 3.9/5 |
| MailChimp | 3.9/5 |
| Twilio Inc. | 3.8/5 |
| CallidusCloud | 3.7/5 |
| SendGrid | 3.6/5 |
| MessageGears | 3.5/5 |
| Constant Contact | 2/5 |
Unlock SendGrid Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SendGrid Customer Service vs. Competitors data and gain insights into your customers today.
SendGrid as an Employer
4.9/5
SendGrid has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SendGrid scored a 44 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of SendGrid would recommend the brand to a friend. ENPS measures how likely SendGrid employees would recommend working at SendGrid to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 88% | Promoters |
|---|---|
| 10% | Passive |
| 2% | Detractors |
