34
NPS
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MessageGears
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About MessageGears' Brand
"MessageGears provides innovative email marketing solutions for large consumer-facing businesses."
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
MessageGears NPS
MessageGears's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MessageGears's customers would recommend using the product based on a scale of -100 to 100.
MessageGears Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MessageGears NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MessageGears Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MessageGears users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MessageGears Product Quality
3.5/5
MessageGears has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MessageGears' overall Product Quality score rated by its users and customers.
MessageGears Product Information
MessageGears’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://messagegears.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
MessageGears Pricing
MessageGears ROI & Value For Money
3.5/5
MessageGears has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MessageGears' overall ROI score rated by its users and customers.
MessageGears Customer Satisfaction (CSAT)
MessageGears Customer Satisfaction (CSAT) Score
66 / 100
MessageGears has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MessageGears Customer Service
3.5/5
MessageGears has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MessageGears' overall Customer Service score rated by its users and customers.
About MessageGears's Customer Service
Address
191 Peachtree St NE, Atlanta, GA 30303
Website
http://messagegears.com/
Phone Number
888-352-0886
MessageGears as an Employer
3.0/5
MessageGears has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MessageGears scored a 34 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of MessageGears would recommend the brand to a friend. ENPS measures how likely MessageGears employees would recommend working at MessageGears to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
