16
NPS
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CallidusCloud
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About CallidusCloud's Brand
"CallidusCloud develops a cloud based sales software that offers marketing automation, configure price quote and mobile learning solutions."
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
CallidusCloud NPS
CallidusCloud's Net Promoter Score (NPS) is a 16 with 48% Promoters, 20% Passives, and 32% Detractors. Net Promoter Score tracks whether CallidusCloud's customers would recommend using the product based on a scale of -100 to 100.
CallidusCloud Overall NPS
| 48% | Promoters |
|---|---|
| 20% | Passives |
| 32% | Detractors |
CallidusCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
Oct 2024 20 | Oct 2024 | 20 |
Jan 2025 16 | Jan 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CallidusCloud NPS by Usage
CallidusCloud's NPS was rated the highest by customers who have used CallidusCloud's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
CallidusCloud Product Quality
4.2/5
CallidusCloud has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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CallidusCloud Product Information
CallidusCloud serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. CallidusCloud supports Web devices and offers products for medium and large sized businesses.
CallidusCloud’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated CallidusCloud's product the highest.
- Website
- www.calliduscloud.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into CallidusCloud Product Quality
CallidusCloud's Product Quality score was rated highest by customers who have used CallidusCloud's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare industry.
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Ranked CallidusCloud Product Quality the Highest
Ranked CallidusCloud Product Quality the Lowest
CallidusCloud Product Quality Score by Usage
CallidusCloud's Product Quality score was rated 4.3 stars by customers who have used CallidusCloud's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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CallidusCloud Product Quality Score by Industry
CallidusCloud's Product Quality score was rated 3 stars by both Consulting and Healthcare industry customers.
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CallidusCloud Pricing
CallidusCloud ROI & Value For Money
4/5
CallidusCloud has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CallidusCloud Pricing Plans
CallidusCloud has a pricing structure that accommodates medium and large businesses. Starting from $90/month, CallidusCloud uses a subscription model. For the users that are not ready to commit yet, CallidusCloud also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses CallidusCloud?
Medium Businesses
Large Enterprises
Quick Insights into CallidusCloud ROI
CallidusCloud's ROI score was rated highest by customers from the Tech industry.
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Ranked CallidusCloud ROI the Highest
CallidusCloud ROI Score by Industry
CallidusCloud's ROI score was rated 3.8 stars by Tech industry customers.
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CallidusCloud Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CallidusCloud Customer Service
3.7/5
CallidusCloud has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CallidusCloud's Customer Service
Address
Dublin, CA
Website
www.calliduscloud.com
CallidusCloud as an Employer
3.4/5
CallidusCloud has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
CallidusCloud scored a 16 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of CallidusCloud would recommend the brand to a friend. ENPS measures how likely CallidusCloud employees would recommend working at CallidusCloud to a friend.
Net Promoter Score
16
NPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
