16
NPS
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Casio Computer
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About Casio Computer's Brand
Casio Computer is a technology company, making products for the consumer market. It offers products such as digital cameras, watches, cellular phones, electronic dictionaries and electronic musical instruments, among others. Among its major competitors, Casio Computer is ranked in 4th place for NPS while Seiko is 1st, and Timex Group is 2nd.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Casio Computer Ranking
- #4 / 4 of its competitors
Casio Computer NPS
Casio Computer's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Casio Computer's customers would recommend using the product based on a scale of -100 to 100.
Casio Computer Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
Casio Computer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
Dec 2023 33 | Dec 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2026 17 | Jan 2026 | 17 |
How Other Brands Compare
Casio Computer is ranked #4 for NPS among its competitors. Seiko and Timex Group come in first and second, with Texas Instruments coming in at third.
Casio Computer |  Texas Instruments |  Seiko |  Timex Group | |
| Global Ranking | #- | #326 | #- | #- |
| NPS | 16 | 38 | 53 | 46 |
| Valuation Updated every 24 hours for public companies | - | $164.12B | $7.10B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Casio Computer NPS vs. Competitors
Compared to its competitors, Casio Computer's NPS is rated right below Texas Instruments.
| COMPANY | NPS Score | |
|---|---|---|
| Seiko | 53 |
| Timex Group | 46 |
| Texas Instruments | 38 |
| Casio Computer | 16 |
Casio Computer Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Casio Computer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Casio Computer Customer Loyalty vs. Competitors
Compared to its competitors, Casio Computer's Customer Loyalty score is rated right below Timex Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Seiko | 91% |
| Texas Instruments | 80% |
| Timex Group | 77% |
| Casio Computer | 73% |
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Casio Computer Product Quality
3/5
Casio Computer has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Casio Computer Product Information
Casio Computer’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.casio.jp
- Company Size
- 10,000+ Employees
Casio Computer Product Quality vs. Competitors
Compared to its competitors, Casio Computer's Product Quality score is rated right below Timex Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seiko | 4.5/5 |
| Texas Instruments | 4.1/5 |
| Timex Group | 4/5 |
| Casio Computer | 3/5 |
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Casio Computer Pricing
Casio Computer ROI & Value For Money
3.2/5
Casio Computer has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Casio Computer Pricing vs. Competitors
Compared to its competitors, Casio Computer's ROI score is rated right below Timex Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Seiko | 4.3/5 |
| Texas Instruments | 4.1/5 |
| Timex Group | 3.8/5 |
| Casio Computer | 3.2/5 |
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Casio Computer Customer Satisfaction (CSAT)
Casio Computer Customer Satisfaction (CSAT) Score
40 / 100
Casio Computer has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Casio Computer Customer Satisfaction vs. Competitors
Compared to its competitors, Casio Computer's Customer Satisfaction score is rated right below Texas Instruments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Seiko | 94% |
| Timex Group | 80% |
| Texas Instruments | 76% |
| Casio Computer | 40% |
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Casio Computer Customer Service
3.5/5
Casio Computer has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Casio Computer's Customer Service
Address
6-2, Hon-machi 1-chome, Tokyo, 151-8543
Website
www.casio.jp
Phone Number
7
Casio Computer Customer Service vs. Competitors
Compared to its competitors, Casio Computer's Customer Service score is rated right below Timex Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Seiko | 4/5 |
| Texas Instruments | 4/5 |
| Timex Group | 3.6/5 |
| Casio Computer | 3.5/5 |
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Casio Computer as an Employer
Consumer vs. Employees
Casio Computer scored a 16 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of Casio Computer would recommend the brand to a friend. ENPS measures how likely Casio Computer employees would recommend working at Casio Computer to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
