47
NPS
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Timex Group
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About Timex Group's Brand
Manufacturer of luxury watches. The company designs, manufactures and supplies luxury watches and jewelery wear across the globe.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Timex Group NPS
Timex Group's Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether Timex Group's customers would recommend using the product based on a scale of -100 to 100.
Timex Group Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
Timex Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 80 | Aug 2023 | 80 |
Nov 2023 83 | Nov 2023 | 83 |
Jan 2024 71 | Jan 2024 | 71 |
Nov 2024 75 | Nov 2024 | 75 |
Mar 2025 55 | Mar 2025 | 55 |
Apr 2025 60 | Apr 2025 | 60 |
Nov 2025 45 | Nov 2025 | 45 |
Jul 2026 46 | Jul 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Timex Group NPS by Gender
Timex Group's NPS was rated -33 by Male customers on Comparably.
Male
-33
Timex Group's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Timex Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Timex Group Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Timex Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Timex Group Customer Loyalty Score by Gender
Timex Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Timex Group Product Quality
4/5
Timex Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Timex Group Product Information
Timex Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.timexgroup.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Timex Group Product Quality
Timex Group's Product Quality score was rated highest by Male customers.
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Ranked Timex Group Product Quality the Highest
Timex Group Product Quality Score by Gender
Timex Group's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Timex Group Pricing
Timex Group ROI & Value For Money
3.8/5
Timex Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Timex Group ROI
Timex Group's ROI score was rated highest by Male customers.
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Ranked Timex Group ROI the Highest
Timex Group ROI Score by Gender
Timex Group's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Timex Group Customer Satisfaction (CSAT)
Timex Group Customer Satisfaction (CSAT) Score
83 / 100
Timex Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Timex Group Customer Satisfaction
Timex Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Timex Group Customer Satisfaction the Highest
Timex Group Customer Satisfaction Score by Gender
Timex Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Timex Group Customer Service
3.5/5
Timex Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Timex Group's Customer Service
Address
Herengracht 466, Amsterdam, 1017 CA Azerbaijan
Website
www.timexgroup.com
Quick Insights into Timex Group Customer Service
Timex Group's Customer Service score was rated highest by Male customers.
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Ranked Timex Group Customer Service the Highest
Timex Group Customer Service Score by Gender
Timex Group's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Timex Group.
Male
3/5
Female
N/A
Timex Group as an Employer
4.6/5
Timex Group has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Timex Group scored a 47 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Timex Group would recommend the brand to a friend. ENPS measures how likely Timex Group employees would recommend working at Timex Group to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
