13
NPS
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Wilbur-Ellis
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About Wilbur-Ellis' Brand
Wilbur-Ellis is a marketer and distributor of agricultural products, animal feed, and specialty chemicals. Among its major competitors, Wilbur-Ellis is ranked in 3rd place for NPS while Weedingtech is 1st, and DuPont is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Wilbur-Ellis Ranking
- #3 / 4 of its competitors
Wilbur-Ellis NPS
Wilbur-Ellis's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Wilbur-Ellis's customers would recommend using the product based on a scale of -100 to 100.
Wilbur-Ellis Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Wilbur-Ellis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 25 | Jul 2022 | 25 |
Sep 2022 10 | Sep 2022 | 10 |
Apr 2023 18 | Apr 2023 | 18 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
Mar 2024 19 | Mar 2024 | 19 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 16 | Jan 2025 | 16 |
Feb 2025 20 | Feb 2025 | 20 |
Apr 2025 14 | Apr 2025 | 14 |
Jul 2025 12 | Jul 2025 | 12 |
How Other Brands Compare
Wilbur-Ellis is ranked third for NPS among its competitors. Weedingtech and DuPont come in first and second, with Louis Dreyfus Commodities coming in at #4.
Wilbur-Ellis |  DuPont |  Weedingtech |  Louis Dreyfus Commodities | |
| Global Ranking | #- | #175 | #- | #- |
| NPS | 13 | 17 | 100 | 0 |
| Valuation Updated every 24 hours for public companies | - | $41.76B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wilbur-Ellis NPS by Gender
Wilbur-Ellis's NPS was rated 11 by Male customers on Comparably.
Male
11
Wilbur-Ellis's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Wilbur-Ellis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wilbur-Ellis NPS by Ethnicity
Wilbur-Ellis's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Wilbur-Ellis NPS by Usage
Wilbur-Ellis's NPS was rated 25 points by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 25 | 5 to 10 Years | 25 |
Wilbur-Ellis NPS vs. Competitors
Compared to its competitors, Wilbur-Ellis's NPS is rated right above Louis Dreyfus Commodities, and is preceded by DuPont.
| COMPANY | NPS Score | |
|---|---|---|
| Weedingtech | 100 |
| DuPont | 17 |
| Wilbur-Ellis | 13 |
| Louis Dreyfus Commodities | 0 |
 | CPS | -24 |
Wilbur-Ellis Customer Reviews
Out of the 2 Wilbur-Ellis customer reviews 1 was positive and 1 was constructive. Wilbur-Ellis customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Wilbur-Ellis Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Wilbur-Ellis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wilbur-Ellis Customer Loyalty Score by Gender
Wilbur-Ellis's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Wilbur-Ellis Customer Loyalty Score by Ethnicity
Wilbur-Ellis's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Wilbur-Ellis Customer Loyalty Score by Usage
Wilbur-Ellis's Customer Loyalty score was rated 100% by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Wilbur-Ellis Customer Loyalty vs. Competitors
Compared to its competitors, Wilbur-Ellis's Customer Loyalty score is rated right above CPS, and is preceded by DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Weedingtech | 100% |
| DuPont | 77% |
| Wilbur-Ellis | 69% |
| CPS | 64% |
| Louis Dreyfus Commodities | 55% |
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Wilbur-Ellis Product Quality
3.8/5
Wilbur-Ellis has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wilbur-Ellis Product Information
Wilbur-Ellis’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.wilburellis.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Agriculture & Farming
Business Services
Quick Insights into Wilbur-Ellis Product Quality
Wilbur-Ellis's Product Quality score was rated highest by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Ranked Wilbur-Ellis Product Quality the Highest
Wilbur-Ellis Product Quality Score by Gender
Wilbur-Ellis's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Wilbur-Ellis Product Quality Score by Ethnicity
Wilbur-Ellis's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wilbur-Ellis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Wilbur-Ellis Product Quality Score by Usage
Wilbur-Ellis's Product Quality score was rated 4.5 stars by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Wilbur-Ellis Product Quality vs. Competitors
Compared to its competitors, Wilbur-Ellis's Product Quality score is rated right above Louis Dreyfus Commodities, and is preceded by DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| Weedingtech | 5/5 |
| DuPont | 3.8/5 |
| Wilbur-Ellis | 3.8/5 |
| Louis Dreyfus Commodities | 3.7/5 |
| CPS | 2.8/5 |
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Wilbur-Ellis Pricing
Wilbur-Ellis ROI & Value For Money
3.5/5
Wilbur-Ellis has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Wilbur-Ellis ROI
Wilbur-Ellis's ROI score was rated highest by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Ranked Wilbur-Ellis ROI the Highest
Wilbur-Ellis ROI Score by Gender
Wilbur-Ellis's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Wilbur-Ellis ROI Score by Ethnicity
Wilbur-Ellis's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wilbur-Ellis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Wilbur-Ellis ROI Score by Usage
Wilbur-Ellis's ROI score was rated 4.2 stars by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Wilbur-Ellis Pricing vs. Competitors
Compared to its competitors, Wilbur-Ellis's ROI score is rated right above CPS, and is preceded by DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Weedingtech | 4.5/5 |
| Louis Dreyfus Commodities | 3.8/5 |
| DuPont | 3.7/5 |
| Wilbur-Ellis | 3.5/5 |
| CPS | 2.7/5 |
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Wilbur-Ellis Customer Satisfaction (CSAT)
Wilbur-Ellis Customer Satisfaction (CSAT) Score
69 / 100
Wilbur-Ellis has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
37%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wilbur-Ellis Customer Satisfaction
Wilbur-Ellis's Customer Satisfaction score was rated highest by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Ranked Wilbur-Ellis Customer Satisfaction the Highest
Wilbur-Ellis Customer Satisfaction Score by Gender
Wilbur-Ellis's Customer Satisfaction score was rated 72 by Male customers on Comparably.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Wilbur-Ellis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wilbur-Ellis' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Wilbur-Ellis Customer Satisfaction Score by Usage
Wilbur-Ellis's Customer Satisfaction score was rated 100 points by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Wilbur-Ellis Customer Satisfaction vs. Competitors
Compared to its competitors, Wilbur-Ellis's Customer Satisfaction score is rated right above Louis Dreyfus Commodities, and is preceded by DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Weedingtech | 100% |
| DuPont | 72% |
| Wilbur-Ellis | 69% |
| Louis Dreyfus Commodities | 67% |
| CPS | 50% |
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Wilbur-Ellis Customer Service
3.6/5
Wilbur-Ellis has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Wilbur-Ellis's Customer Service
Address
345 California Street 27th Floor, San Francisco, CA
Website
http://www.wilburellis.com
Phone Number
5099240565
Quick Insights into Wilbur-Ellis Customer Service
Wilbur-Ellis's Customer Service score was rated highest by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Ranked Wilbur-Ellis Customer Service the Highest
Wilbur-Ellis Customer Service Score by Gender
Wilbur-Ellis's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Wilbur-Ellis Customer Service Score by Ethnicity
Wilbur-Ellis's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wilbur-Ellis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Wilbur-Ellis Customer Service Score by Usage
Wilbur-Ellis's Customer Service score was rated 4.7 stars by customers who have used Wilbur-Ellis's products/services for 5 to 10 Years.
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Wilbur-Ellis Customer Service vs. Competitors
Compared to its competitors, Wilbur-Ellis's Customer Service score is rated right above CPS, and is preceded by Louis Dreyfus Commodities.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weedingtech | 4.5/5 |
| DuPont | 3.8/5 |
| Louis Dreyfus Commodities | 3.7/5 |
| Wilbur-Ellis | 3.6/5 |
| CPS | 2.9/5 |
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Wilbur-Ellis as an Employer
3.9/5
Wilbur-Ellis has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Wilbur-Ellis scored a 13 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Wilbur-Ellis would recommend the brand to a friend. ENPS measures how likely Wilbur-Ellis employees would recommend working at Wilbur-Ellis to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
