-24
NPS
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CPS
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About CPS' Brand
"CPS is a supplier of fertilizer, seed, crop protection and agronomic products."
Brand at a Glance
64%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
CPS NPS
CPS's Net Promoter Score (NPS) is a -24 with 29% Promoters, 18% Passives, and 53% Detractors. Net Promoter Score tracks whether CPS's customers would recommend using the product based on a scale of -100 to 100.
CPS Overall NPS
| 29% | Promoters |
|---|---|
| 18% | Passives |
| 53% | Detractors |
CPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 66 | Sep 2021 | 66 |
Oct 2021 50 | Oct 2021 | 50 |
Dec 2021 20 | Dec 2021 | 20 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 -10 | Dec 2022 | -10 |
Apr 2023 -18 | Apr 2023 | -18 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -8 | Jul 2023 | -8 |
Aug 2023 -13 | Aug 2023 | -13 |
Dec 2023 -19 | Dec 2023 | -19 |
Mar 2024 -24 | Mar 2024 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CPS Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of CPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CPS Product Quality
2.8/5
CPS has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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CPS Product Information
CPS’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.cpsagu.com/
- Company Size
- 51-200 Employees
Industry
Tech
Agriculture & Farming
CPS Pricing
CPS ROI & Value For Money
2.7/5
CPS has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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CPS Customer Satisfaction (CSAT)
CPS Customer Satisfaction (CSAT) Score
50 / 100
CPS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CPS Customer Service
2.9/5
CPS has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About CPS's Customer Service
Address
Loveland, CO
Website
http://www.cpsagu.com/
CPS as an Employer
2.8/5
CPS has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CPS scored a -24 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of CPS would recommend the brand to a friend. ENPS measures how likely CPS employees would recommend working at CPS to a friend.
Net Promoter Score
-24
NPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
